Thirteen Housing Group Limited (202116721)
The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202012635)
The complaint is about the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at his property.
The Guinness Partnership Limited (202117909)
The complaint is about – The landlord’s handling of repairs to a leak in the resident’s roof The landlords’ response to damage to the resident’s carpet and sofa.
Shian Housing Association Limited (202017018)
The complaint is about the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s request for a disabled parking bay.
Southern Housing Group Limited (202110741)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to be moved to another property.
Southway Housing Trust (Manchester) Limited (202006626)
The complaint is about the landlord’s handling of the resident’s request to be transferred.
Wakefield And District Housing Limited (202012806)
The complaint is about the landlord’s handling of the resident’s reports of noise and anti-social behaviour (ASB) by a neighbour.
Derwent Housing Association Limited (202110835)
The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.
Clarion Housing Association Limited (202114535)
The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy offer process in 2019. The landlord sending the resident details about another tenant during the stage one complaint response. The landlord’s decision to not to allow the resident to purchase …
Cottsway Housing Association Limited (202113909)
The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation.
East Midlands Housing Group Limited (202112444)
The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.
Paragon Asra Housing Limited (202006266)
The complaint is about: The landlord’s handling of the resident’s request to be reimbursed for fittings he purchased for his windows. The landlord’s complaint handling.
Plymouth Community Homes Limited (202102002)
The complaint is about the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; arrangements for works relating to his shed door; arrangements for a gas safety inspection; contact from the landlord on 20 November 2020.
Six Town Housing Limited (202103076)
The complaint is about the landlord’s handling of the resident’s report about the conduct of a contractor that attended her property.
Belgrave Neighbourhood Co-op Housing Association Limited (202013243)
The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system.
South Liverpool Homes Limited (202104309)
The complaint is about the landlord’s response to the residents’ reports about noise and anti-social behaviour (‘ASB.’)
Sovereign Housing Association Limited (202120855)
The complaint is about the landlord’s handling of the resident’s concerns about antisocial behaviour by a neighbour, in relation to the neighbour’s dog and fence.
Thames Valley Housing Association Limited (202108291)
The complaint is about: The landlord's response to the resident’s concerns regarding fire safety at the pro p erty and how this impacted on the sale of their property . The landlord’s response to the resident’s request for a refund for service charges in relation to window cleaning and concierge …
Derwent Housing Association Limited (202103153)
This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social behaviour (ASB) by her neighbours, fencing and other issues. The resident’s complaint of 16 June 2020 about: How the landlord handled her reports, between 4 June 2019 and 16 June …
Lincolnshire Rural Housing Association Limited (202119325)
The complaint is about the landlord’s positioning of a replacement oil tank in the resident’s back garden.
The Guinness Partnership Limited (202116578)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Thames Valley Housing Association Limited (201912488)
This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the resident’s property. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s response to the resident’s allegations of racism by its staff.
One Housing Group Limited (202116962)
The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated formal complaint.
Rochdale Boroughwide Housing Limited (202117300)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Cross Keys Homes Limited (202103985)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.
Habinteg Housing Association Limited (202112314)
The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the property.
Network Homes Limited (202106729)
The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows in the property as part of a planned maintenance programme.
Nottingham Community Housing Association Limited (202016531)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Sovereign Housing Association Limited (202121336)
The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home.
East Midlands Housing Group Limited (202101005)
The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal doors at the property.
Grand Union Housing Group Limited (202110790)
The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her at her home.
Greatwell Homes Limited (202009209)
The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property.
Gentoo Group Limited (202112841)
The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in damage to her property and an unpleasant smell throughout her property; request to be transferred to a more suitable property.
Ongo Homes Limited (202108801)
The complaint is about the landlord’s response to the resident’s request to keep a dog in the property.
Metropolitan Housing Trust Limited (202114454)
The complaint is about: The landlord’s suggested increase to the level of the resident’s service charge to pay for the clearance of the communal bin store. The lack of signage in and rubbish and recycling collection from the communal bin store. The landlord’s response to the resident’s reports about the …
One Housing Group Limited (202102208)
REPORT COMPLAINT 202102208 One Housing Group Limited 31 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Catalyst Housing Limited (202112779)
The complaint is about the landlord’s response to the resident’s reports of a leak from his roof.
Vivid Housing Limited (202013379)
The complaint is about the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of the residents’ request for a management move.
Catalyst Housing Limited (202111784)
The complaint is about the landlord’s recovery of arrears on the resident’s rent account.
Impact Housing Association Limited (202106764)
The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service Agent (CSA) during a telephone call on 2 February 2021.
Community Gateway Association Limited (202015749)
The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: the resident’s complaint is about the landlord stating that he was abusive in a telephone call; and Complaint Three: the resident’s complaint is about the landlord making an unannounced visit …
Home Group Limited (202004272)
The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from the rear yard.
Metropolitan Housing Trust Limited (202106485)
The complaint is about the landlord’s handling of the resident’s request for a support worker.
Rochdale Boroughwide Housing Limited (202114274)
The complaint is about the landlord’s response to the resident’s request for repairs to her driveway.
ForHousing Limited (202102396)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent complaint.
Clarion Housing Association Limited (202113685)
The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints handling has also been investigated.
LiveWest Homes Limited (202016803)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Wandle Housing Association Limited (202109133)
The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire door.
Sovereign Housing Association Limited (202016492)
The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of his building.
B3 Living Limited (202110317)
The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)