Your Housing Limited (202113237)
The complaint is about: The landlord’s decision to increase the service charges. The landlord’s response to the resident’s reports about the standard and frequency of its communal service provision.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202117113)
The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details of the costs. The landlord’s management of the resident’s rent account. The Ombudsman has also considered the landlord’s complaint handling and compensation offered.
Shepherds Bush Housing Association Limited (202107472)
The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on the tenancy. Response to a report of mice in the property.
Vivid Housing Limited (202125975)
The complaint is about the landlord's handling of: The resident's application to buy her home via the right to buy (RTB) scheme. The resident’s reports of electrical repairs in the property. The resident’s reports of damp and mould in the property. The associated complaint.
NSAH (Alliance Homes) Limited (202118648)
The landlord’s response to the resident’s report that its contractor caused scratches to his vehicle.
One Housing Group Limited (202110606)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.
The Riverside Group Limited (202000460)
The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs and works pursuant to a legionella inspection, and a Fire Risk Assessment (FRA). Request for a copy of the FRA report. Queries regarding services charges, including gardening services and management …
Hornsey Housing Trust Limited (202014795)
The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom.
Thames Valley Housing Association Limited (202126898)
The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. Repairs to a broken washing machine.
Sovereign Housing Association Limited (202103368)
The resident complains about the landlord’s response to:
Aspire Housing Limited (202119733)
The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property.
Places for People Group Limited (202127848)
The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to her reports of damage to her burglar alarm
Guinness Housing Association Limited (202124583)
REPORT COMPLAINT 202124583 Guinness Housing Association Limited 18 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Vivid Housing Limited (202121033)
The complaint is about the landlord’s: Handling of the resident's reports concerning damp and mould. Response to the resident's request to complete a management move. Handling of the resident’s reports of Anti-social behaviour (ASB).
Southern Housing Group Limited (202000544)
The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation.
Thirteen Housing Group Limited (202105749)
The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to the bath. Differences in the rent amount. The landlord declining to pay the £7 'Homeswapper' fee. A lack of soundproofing, The landlord not offering the neighbouring property to their relative. …
LiveWest Homes Limited (202123960)
The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring property via the communal area.
Gentoo Group Limited (202100778)
This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge.
Nottingham City Homes Registered Provider Limited (202015815)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property.
Home Group Limited (202116828)
The complaint is about the landlord’s response to the resident’s request for an adaptation to his bathroom.
The Riverside Group Limited (202123850)
The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it.
Karbon Homes Limited (202115388)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbours.
Paradigm Housing Group Limited (202016626)
The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports of a collapsed ceiling. The landlord’s handling of repairs at the property. The resident’s management transfer.
Clarion Housing Association Limited (202013129)
The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be re-housed under the management transfer process.
Walsall Housing Group Limited (202111671)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. The landlord’s handling of the associated complaint.
Empowering People Inspiring Communities Limited (202119283)
The complaint is about the landlord’s: Response to the resident’s request for a bathroom replacement . Response to the resident’s report of damp and mould in his bedrooms . Complaint handling.
Fortis Living Limited (202013567)
The complaint is about the landlord’s handling of: The resident’s reports of a faulty heating system and electrical issues. The associated complaint.
Nottingham City Homes Registered Provider Limited (202111043)
The complaint concerns the landlord's handling of the resident's reports of a reoccurring leak from the property above.
Salix Homes Limited (202122506)
The complaint is about the landlord’s decision not to pave over the grass area in front of the resident’s property.
Trafford Housing Trust Limited (202106917)
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her neighbour’s property. Concerns over noise transference between properties. Transfer application.
Yorkshire Housing Limited (202106011)
The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing.
Thirteen Housing Group Limited (202121575)
The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of damage to his belongings that he attributed to its cleaners . The landlord’s complaint handling and record keeping.
Tuntum Housing Association Limited (202108569)
This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of compensation.
Aster Group Limited (202117925)
The complaint is about: The condition of the property when it was let, including health and safety issues raised by the resident. The landlord’s handling of the resident's concerns about discrimination in relation to her race and culture.
Clarion Housing Association Limited (202007842)
The complaint is about the landlord’s handling of the resident’s request for rehousing.
East Midlands Housing Group Limited (202113592)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness of the resident’s new property when let and the support offered by the landlord regarding this.
Wealden District Council (202016257)
The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in the period 2017-2020. The landlord’s response to the resident’s reports of inadequate works by the grounds maintenance contractor in 2020-2021 and therefore that the costs of those services should be …
Clarion Housing Association Limited (202107451)
The resident complains about the landlord’s handling of: repairs to the main entrance door/intercom and the request for compensation for this, and; the formal complaint.
Paragon Asra Housing Limited (202013337)
The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. Its response to the resident’s concerns about paying council tax on two properties and reimbursement of costs. The resident’s reports of anti-social behaviour from the neighbour. The resident’s complaint in …
The Guinness Partnership Limited (202119419)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Gentoo Group Limited (202122356)
The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home.
Vivid Housing Limited (202016235)
The complaint is about the landlord’s handling of repairs to the communal lift.
One Manchester Limited (202105524)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Sovereign Housing Association Limited (202101866)
The complaint is about the landlord’s handling of the resident’s reports of a faulty gas meter.
Aster Group Limited (202123084)
The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge.
Clarion Housing Association Limited (202011806)
The complaint is about the landlord’s handling of: The issuing of a final warning letter to the resident following her anti-social behaviour (‘ASB’) reports and counter allegations. The resident’s request to be rehoused.
Ongo Homes Limited (202113036)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of ASB reports made against the resident.
Clarion Housing Association Limited (202009100)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s reports of noise disturbance the resident’s reports of the lack of maintenance of the neighbour’s garden including dog fouling the related complaint
LiveWest Homes Limited (202111633)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and her request for a management transfer.
One Housing Group Limited (202001357)
The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour above. How the landlord has handled the resident’s requests for security improvements to be made to the property to deter ASB in her locality.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)