The Guinness Partnership Limited (202124118)
The complaint is about the landlord’s response to the resident’s reports of pests in the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Rochdale Boroughwide Housing Limited (202205649)
The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a staff member and the damage caused to the resident’s personal belongings.
LiveWest Homes Limited (202106206)
The complaint is about: The landlord’s handling of repairs needed at the property. The landlord’s handling of the resident’s request for a transfer to a suitable property. The landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202113202)
The complaint is about the landlord’s handling of the resident’s property move.
Believe Housing Limited (202124486)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour.
Nottingham City Homes Registered Provider Limited (202200629)
The complaint is about the landlord’s response to the resident’s reports of lift breakdowns.
Midland Heart Limited (202127586)
The complaint is about the landlord’s response to the resident’s: reports regarding window repairs; request for compensation for increased heating costs.
Incommunities Limited (202104446)
The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the resident’s property, including missed appointments. Request for communication through her advocate. Reports about staff conduct. Reports of discrimination. Reports of anti-social behaviour (ASB). The resident’s subject access request (SAR).
The Riverside Group Limited (202204973)
The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her front door.
Paragon Asra Housing Limited (202106606)
The complaint is about the landlord’s handling of: The resident’s reports of a leaking toilet. The resident’s request to be re-housed.
Vivid Housing Limited (202014652)
The complaint is about the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the service charge to it directly; its calculation of the service charge.
Clarion Housing Association Limited (202121725)
The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property.
The Guinness Partnership Limited (202126599)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Vivid Housing Limited (202117855)
The complaint is about: The landlord’s handling of the resident’s concerns about the security of the bike shed and his request for the bike shed doors to be upgraded. The associated complaint handling.
Torus62 Limited (202120233)
The complaint is about: The landlord’s response to the resident’s reports that the pipework in her bathroom had been installed incorrectly. The resident’s concern that the property was mis-sold Various repair issues including redecoration of communal areas, gas safety and electrical issues.
Clarion Housing Association Limited (202102884)
The complaint is about the landlord’s refusal of a request for a management transfer.
Home Group Limited (202203575)
The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property.
Yorkshire Housing Limited (202203578)
The complaint is about the landlord’s decision to send a solicitor’s letter to the resident to warn him about breaching an injunction made against him.
Clarion Housing Association Limited (202200310)
The complaint is about the landlord’s response to the resident’s request for a bathroom replacement.
Rochdale Boroughwide Housing Limited (202201992)
The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request for compensation.
Vivid Housing Limited (202012617)
The complaint is about the landlord’s response to the resident’s: Reports about anti-social behaviour (‘ASB’) and dog urine. request for a move.
Clarion Housing Association Limited (202016189)
This complaint is about the landlord’s response: to the resident’s report of anti- social behaviour (ASB) from her neighbours. to the resident’s report of staff conduct. to the related complaint.
Community Gateway Association Limited (202127389)
The complaint is about the landlord’s response to the resident’s request to install a boundary fence around her garden.
Yorkshire Housing Limited (202200611)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in the property. The associated complaint.
Midland Heart Limited (202113043)
The complaint is about the landlord’s: response to the resident’s request to be rehoused; complaints handling.
Castles & Coasts Housing Association Limited (202116974)
The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s property; response to a request for a fence in the resident’s back garden; complaint handling.
Plus Dane Housing Limited (202126563)
The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation in her property. Boiler repairs.
Westward Housing Group Limited (202117310)
The complaint is about the landlord’s response to the resident’s reports of damage to a garden wall.
Vivid Housing Limited (202127008)
The complaint is about the landlord’s response to the resident’s request to succeed to his late parents’ tenancy.
Midland Heart Limited (202015312)
The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request for compensation.
Flagship Housing Group Limited (202101003)
REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Habinteg Housing Association Limited (202002958)
The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to the resident’s reports of staff conduct. The landlord’s response to the resident’s request for a move. The landlord’s handling of the resident’s reports of data breaches.
Orbit Housing Association Limited (202121373)
The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation.
Guinness Housing Association Limited (202128330)
The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to offer compensation for damage caused to the resident’s personal items .
Hyde Housing Association Limited (202121737)
REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Trent & Dove Housing Limited (202123724)
The complaint concerns: The landlord visiting the resident without making a prior appointment. Whether a landlord staff member wore the appropriate PPE when entering the property.
Clarion Housing Association Limited (202109659)
The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she was decanted from her property for seven weeks.
Midland Heart Limited (202121035)
The complaint is about the landlord’s response to the resident’s reports about a flea infestation and door gaps he said led to their spread.
Network Homes Limited (202112541)
The complaint is about the landlord’s response to the resident’s request to replace the fence in the communal garden outside his flat, with a wall.
NSAH (Alliance Homes) Limited (201811350)
The resident’s complaint was about: The landlord’s response to the handling of the resident’s reports of: Repair issues, including her TV aerial, lack of utilities and drainage. Anti-social behaviour. A pest infestation. Staff conduct including the level of support and reports to the police and interference with her benefits. The …
Sovereign Housing Association Limited (202014672)
The complaint is about the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant.
Vivid Housing Limited (202104383)
The complaint concerns how the landlord allocated the parking bays for the resident’s property.
The Riverside Group Limited (202109918)
The complaint is about the landlords handling of the resident’s request for compensation for damaged flooring and increased energy bills.
The Cambridge Housing Society Limited (202125794)
The complaint is about landlord's response to the resident’s request: to run a business from her property; for the landlord to waive its fees for the sale of the property.
Thirteen Housing Group Limited (202126558)
This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy scheme (RTB).
Wakefield And District Housing Limited (202123680)
The complaint is about the landlord’s request for the resident to rehouse her pet cat.
Derby Homes Limited (202125471)
The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his property.
East Midlands Housing Group Limited (202116488)
The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property.
Innisfree Housing Association Limited (202112421)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour.
Midland Heart Limited (202108007)
The complaint is about the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a rodent infestation; a blocked drain; lighting in kitchen and bathroom; request for a property transfer.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)