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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,117 of 16,595 decisions matching "limited"

Decisions

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23 Sep 2022 No Maladministration Castles & Coasts Housing Association Limited (202116974) Case 202116974 · Estate Management The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s … 23 Sep 2022 No Maladministration Plus Dane Housing Limited (202126563) Case 202126563 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation in her property. Boiler repairs. 23 Sep 2022 No Maladministration Westward Housing Group Limited (202117310) Case 202117310 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to a garden wall. 20 Sep 2022 No Maladministration Vivid Housing Limited (202127008) Case 202127008 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to succeed to his late parents’ tenancy. 17 Sep 2022 No Maladministration Midland Heart Limited (202015312) Case 202015312 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request … 15 Sep 2022 No Maladministration Flagship Housing Group Limited (202101003) Case 202101003 · Managing Relations REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 Sep 2022 No Maladministration Habinteg Housing Association Limited (202002958) Case 202002958 · Information and data management The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to … 13 Sep 2022 No Maladministration Orbit Housing Association Limited (202121373) Case 202121373 · Financial The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation. 12 Sep 2022 No Maladministration Guinness Housing Association Limited (202128330) Case 202128330 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to … 9 Sep 2022 No Maladministration Hyde Housing Association Limited (202121737) Case 202121737 · Managing Relations REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Sep 2022 No Maladministration Trent & Dove Housing Limited (202123724) Case 202123724 · Managing Relations The complaint concerns: The landlord visiting the resident without making a prior appointment. Whether a landlord staff member wore the … 31 Aug 2022 No Maladministration Clarion Housing Association Limited (202109659) Case 202109659 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she … 31 Aug 2022 No Maladministration Midland Heart Limited (202121035) Case 202121035 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about a flea infestation and door gaps he said … 31 Aug 2022 No Maladministration Network Homes Limited (202112541) Case 202112541 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to replace the fence in the communal garden outside … 31 Aug 2022 No Maladministration NSAH (Alliance Homes) Limited (201811350) Case 201811350 · Managing Relations The resident’s complaint was about: The landlord’s response to the handling of the resident’s reports of: Repair issues, including her … 31 Aug 2022 No Maladministration Sovereign Housing Association Limited (202014672) Case 202014672 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant. 31 Aug 2022 No Maladministration Vivid Housing Limited (202104383) Case 202104383 · Estate Management The complaint concerns how the landlord allocated the parking bays for the resident’s property. 30 Aug 2022 No Maladministration The Riverside Group Limited (202109918) Case 202109918 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the resident’s request for compensation for damaged flooring and increased energy bills. 26 Aug 2022 No Maladministration The Cambridge Housing Society Limited (202125794) Case 202125794 · Moving/Buying/Selling Home The complaint is about landlord's response to the resident’s request: to run a business from her property; for the landlord … 22 Aug 2022 No Maladministration Thirteen Housing Group Limited (202126558) Case 202126558 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy … 22 Aug 2022 No Maladministration Wakefield And District Housing Limited (202123680) Case 202123680 · Occupancy Rights The complaint is about the landlord’s request for the resident to rehouse her pet cat. 21 Aug 2022 No Maladministration Derby Homes Limited (202125471) Case 202125471 · Old Property Condition migrated-2025 The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his … 19 Aug 2022 No Maladministration East Midlands Housing Group Limited (202116488) Case 202116488 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property. 18 Aug 2022 No Maladministration Innisfree Housing Association Limited (202112421) Case 202112421 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour. 17 Aug 2022 No Maladministration Midland Heart Limited (202108007) Case 202108007 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a … 16 Aug 2022 No Maladministration Your Housing Limited (202113237) Case 202113237 · Estate Management The complaint is about: The landlord’s decision to increase the service charges. The landlord’s response to the resident’s reports about … 10 Aug 2022 No Maladministration Clarion Housing Association Limited (202117113) Case 202117113 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details … 10 Aug 2022 No Maladministration Shepherds Bush Housing Association Limited (202107472) Case 202107472 · Occupancy Rights The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on … 10 Aug 2022 No Maladministration Vivid Housing Limited (202125975) Case 202125975 · Managing Relations The complaint is about the landlord's handling of: The resident's application to buy her home via the right to buy … 29 Jul 2022 No Maladministration NSAH (Alliance Homes) Limited (202118648) Case 202118648 · Managing Relations The landlord’s response to the resident’s report that its contractor caused scratches to his vehicle. 29 Jul 2022 No Maladministration One Housing Group Limited (202110606) Case 202110606 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. 29 Jul 2022 No Maladministration The Riverside Group Limited (202000460) Case 202000460 · Financial The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs … 28 Jul 2022 No Maladministration Hornsey Housing Trust Limited (202014795) Case 202014795 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom. 25 Jul 2022 No Maladministration Thames Valley Housing Association Limited (202126898) Case 202126898 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. … 22 Jul 2022 No Maladministration Sovereign Housing Association Limited (202103368) Case 202103368 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to: 21 Jul 2022 No Maladministration Aspire Housing Limited (202119733) Case 202119733 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property. 21 Jul 2022 No Maladministration Places for People Group Limited (202127848) Case 202127848 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to … 18 Jul 2022 No Maladministration Guinness Housing Association Limited (202124583) Case 202124583 · Estate Management REPORT COMPLAINT 202124583 Guinness Housing Association Limited 18 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Jul 2022 No Maladministration Vivid Housing Limited (202121033) Case 202121033 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident's reports concerning damp and mould. Response to the resident's request … 14 Jul 2022 No Maladministration Southern Housing Group Limited (202000544) Case 202000544 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation. 14 Jul 2022 No Maladministration Thirteen Housing Group Limited (202105749) Case 202105749 · Financial The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to … 13 Jul 2022 No Maladministration LiveWest Homes Limited (202123960) Case 202123960 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring … 12 Jul 2022 No Maladministration Gentoo Group Limited (202100778) Case 202100778 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge. 12 Jul 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202015815) Case 202015815 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property. 7 Jul 2022 No Maladministration Home Group Limited (202116828) Case 202116828 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for an adaptation to his bathroom. 7 Jul 2022 No Maladministration The Riverside Group Limited (202123850) Case 202123850 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it. 1 Jul 2022 No Maladministration Karbon Homes Limited (202115388) Case 202115388 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 30 Jun 2022 No Maladministration Paradigm Housing Group Limited (202016626) Case 202016626 · Moving/Buying/Selling Home The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports … 28 Jun 2022 No Maladministration Clarion Housing Association Limited (202013129) Case 202013129 · ASB/Abuse/Nuisance The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be … 27 Jun 2022 No Maladministration Walsall Housing Group Limited (202111671) Case 202111671 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. …