LiveWest Homes Limited (202014223)
The complaint is about the landlord’s response to the resident concerning its handling of antisocial behaviour (‘ASB’) reports.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bromsgrove District Housing Trust Limited (202127870)
The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling of the resident’s request to be compensated for the cost of replacing their bathroom; communication regarding who is responsible for future repairs to the bathroom.
Jigsaw Homes Group Limited (202110298)
The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs.
Nottingham Community Housing Association Limited (202122912)
This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB).
Swan Housing Association Limited (202208879)
The complaint is about the landlord’s handling of the resident’s property transfer application.
The Riverside Group Limited (202204392)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.
Home Group Limited (202112948)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint as part of the assessment.
One Housing Group Limited (202015286)
The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the service charge, its communication about the customer service charge.
Prima Housing Group Limited (202208297)
The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The landlord’s handling of communications in relation to his reports.
Steve Biko Housing Association Limited (202120451)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
The Riverside Group Limited (202209646)
The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced.
Nottingham City Homes Registered Provider Limited (202121216)
The complaint is regarding the landlord’s handling of the resident’s request for a rehousing priority.
English Rural Housing Association Limited (202121006)
The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint.
Salix Homes Limited (202214658)
The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding the tenancy.
Orwell Housing Association Limited (202120347)
The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord not providing individual bins to residents; and The landlord’s refusal to install CCTV.
Orbit Group Limited (202012257)
The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement of decorating costs. The condition of the property when it was let to the resident and outstanding repairs.
Bolton at Home Limited (202211538)
The complaint is about the landlord’s decision not to permit the resident to keep a pet dog in the property.
Orbit Housing Association Limited (202210331)
The complaint is about the landlord’s response to the resident’s request for a replacement shed.
Wandle Housing Association Limited (202205088)
The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from burrowing.
Wythenshawe Community Housing Group Limited (202012877)
The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including his requests for information about this. The increase in and reasonableness of the service charges. The resident’s complaint.
Platform Housing Group Limited (202216358)
This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building.
Trafford Housing Trust Limited (202123374)
The landlord’s response to the resident’s concerns about the handling of the communal garden outside his home.
Cottsway Housing Association Limited (202205746)
The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.
Clarion Housing Association Limited (202109046)
The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling.
The Guinness Partnership Limited (202204790)
The complaint is about the landlord’s handling of reports received about the resident’s behaviour towards concierge staff.
Paragon Asra Housing Limited (202204396)
The complaint is about the landlord’s handling of the resident’s application for rehousing.
Wakefield And District Housing Limited (202118426)
This complaint is about the landlord’s handling of the resident’s request for a sink to be installed in the downstairs toilet and a toilet to be installed in the upstairs bathroom.
Network Homes Limited (202114258)
The complaint is about:
A2Dominion Housing Group Limited (202127225)
The complaint is about the landlord’s handling of the resident’s application for medical priority.
bpha Limited (202207132)
The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property.
Trafford Housing Trust Limited (202113590)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to the resident’s request for reimbursement of the insurance excess charge and for it to rectify the damage to her property.
One Manchester Limited (202128661)
The complaint is about: A rent arrears letter sent to the resident in December 2021. the landlord’s handling of the associated formal complaint.
Incommunities Limited (202209486)
The complaint is about the landlord’s handling of: The resident’s reports regarding a rat infestation in her property and the associated repairs. The associated complaint and communications.
Orbit Housing Association Limited (202109170)
The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application.
Rochdale Boroughwide Housing Limited (202121470)
This complaint is about the landlord’s: handling of a rodent infestation; complaint handling.
Midland Heart Limited (202128494)
The complaint is about: The landlord’s handling of the resident’s reports of a pest infestation. The landlord’s response to the resident’s related request for compensation.
Sanctuary Affordable Housing Limited (202207477)
The complaint concerns: The landlord’s decision to decline the resident’s request to install a shower. The associated formal complaint into the matter.
Paradigm Housing Group Limited (202013561)
The complaint is about the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the resident.
Southern Housing Group Limited (202203771)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above.
The Guinness Partnership Limited (202200407)
The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink.
Clarion Housing Association Limited (202015276)
The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has also been considered.
Aster Group Limited (202205670)
The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint.
Cotman Housing Association Limited (202016991)
The complaint is about the landlord’s handling of the resident’s application to be rehoused.
One Manchester Limited (202205834)
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
Clarion Housing Association Limited (202102182)
The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried out.
Clarion Housing Association Limited (202108787)
The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property.
Longhurst Group Limited (202208049)
The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property.
Nottingham City Homes Registered Provider Limited (202123935)
The complaint is about the landlord’s handling of the resident’s concerns about the energy efficiency of the property and her request for insulation.
Broadland Housing Association Limited (202200995)
The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; concerns about its staff member’s conduct, in particular the advice provided on the condition of her property.
Hyde Housing Association Limited (202106822)
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The landlord’s complaint handling has also been considered.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)