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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,117 of 16,595 decisions matching "limited"

Decisions

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17 Jan 2023 No Maladministration Paragon Asra Housing Limited (202204396) Case 202204396 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for rehousing. 17 Jan 2023 No Maladministration Wakefield And District Housing Limited (202118426) Case 202118426 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for a sink to be installed in the downstairs … 13 Jan 2023 No Maladministration Network Homes Limited (202114258) Case 202114258 · Financial The complaint is about: 3 Jan 2023 No Maladministration A2Dominion Housing Group Limited (202127225) Case 202127225 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for medical priority. 3 Jan 2023 No Maladministration bpha Limited (202207132) Case 202207132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property. 3 Jan 2023 No Maladministration Trafford Housing Trust Limited (202113590) Case 202113590 · Financial The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to … 20 Dec 2022 No Maladministration One Manchester Limited (202128661) Case 202128661 · Financial The complaint is about: A rent arrears letter sent to the resident in December 2021. the landlord’s handling of the … 16 Dec 2022 No Maladministration Incommunities Limited (202209486) Case 202209486 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports regarding a rat infestation in her property and the … 15 Dec 2022 No Maladministration Orbit Housing Association Limited (202109170) Case 202109170 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application. 15 Dec 2022 No Maladministration Rochdale Boroughwide Housing Limited (202121470) Case 202121470 · Managing Relations This complaint is about the landlord’s: handling of a rodent infestation; complaint handling. 7 Dec 2022 No Maladministration Midland Heart Limited (202128494) Case 202128494 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a pest infestation. The landlord’s response to the … 29 Nov 2022 No Maladministration Sanctuary Affordable Housing Limited (202207477) Case 202207477 · Managing Relations The complaint concerns: The landlord’s decision to decline the resident’s request to install a shower. The associated formal complaint into … 25 Nov 2022 No Maladministration Paradigm Housing Group Limited (202013561) Case 202013561 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the resident. 25 Nov 2022 No Maladministration Southern Housing Group Limited (202203771) Case 202203771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above. 21 Nov 2022 No Maladministration The Guinness Partnership Limited (202200407) Case 202200407 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink. 18 Nov 2022 No Maladministration Clarion Housing Association Limited (202015276) Case 202015276 · Managing Relations The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has … 16 Nov 2022 No Maladministration Aster Group Limited (202205670) Case 202205670 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint. 13 Nov 2022 No Maladministration Cotman Housing Association Limited (202016991) Case 202016991 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application to be rehoused. 13 Nov 2022 No Maladministration One Manchester Limited (202205834) Case 202205834 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 11 Nov 2022 No Maladministration Clarion Housing Association Limited (202102182) Case 202102182 · Old Property Condition migrated-2025 The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried … 9 Nov 2022 No Maladministration Clarion Housing Association Limited (202108787) Case 202108787 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property. 8 Nov 2022 No Maladministration Longhurst Group Limited (202208049) Case 202208049 · Estate Management The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property. 7 Nov 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202123935) Case 202123935 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the energy efficiency of the property and her … 2 Nov 2022 No Maladministration Broadland Housing Association Limited (202200995) Case 202200995 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; … 31 Oct 2022 No Maladministration Hyde Housing Association Limited (202106822) Case 202106822 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The … 31 Oct 2022 No Maladministration The Guinness Partnership Limited (202124118) Case 202124118 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of pests in the property. 28 Oct 2022 No Maladministration Rochdale Boroughwide Housing Limited (202205649) Case 202205649 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a … 27 Oct 2022 No Maladministration LiveWest Homes Limited (202106206) Case 202106206 · Managing Relations The complaint is about: The landlord’s handling of repairs needed at the property. The landlord’s handling of the resident’s request … 21 Oct 2022 No Maladministration The Guinness Partnership Limited (202113202) Case 202113202 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s property move. 18 Oct 2022 No Maladministration Believe Housing Limited (202124486) Case 202124486 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour. 18 Oct 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202200629) Case 202200629 · Estate Management The complaint is about the landlord’s response to the resident’s reports of lift breakdowns. 17 Oct 2022 No Maladministration Midland Heart Limited (202127586) Case 202127586 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports regarding window repairs; request for compensation for increased heating … 14 Oct 2022 No Maladministration Incommunities Limited (202104446) Case 202104446 · Old Property Condition migrated-2025 The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the … 11 Oct 2022 No Maladministration The Riverside Group Limited (202204973) Case 202204973 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her … 10 Oct 2022 No Maladministration Paragon Asra Housing Limited (202106606) Case 202106606 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of a leaking toilet. The resident’s request to be … 7 Oct 2022 No Maladministration Vivid Housing Limited (202014652) Case 202014652 · Financial The complaint is about the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the … 6 Oct 2022 No Maladministration Clarion Housing Association Limited (202121725) Case 202121725 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property. 5 Oct 2022 No Maladministration The Guinness Partnership Limited (202126599) Case 202126599 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 5 Oct 2022 No Maladministration Vivid Housing Limited (202117855) Case 202117855 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about the security of the bike shed and his … 4 Oct 2022 No Maladministration Torus62 Limited (202120233) Case 202120233 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports that the pipework in her bathroom had been installed … 3 Oct 2022 No Maladministration Clarion Housing Association Limited (202102884) Case 202102884 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal of a request for a management transfer. 3 Oct 2022 No Maladministration Home Group Limited (202203575) Case 202203575 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property. 3 Oct 2022 No Maladministration Yorkshire Housing Limited (202203578) Case 202203578 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision to send a solicitor’s letter to the resident to warn him about breaching … 30 Sep 2022 No Maladministration Clarion Housing Association Limited (202200310) Case 202200310 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a bathroom replacement. 30 Sep 2022 No Maladministration Rochdale Boroughwide Housing Limited (202201992) Case 202201992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request … 29 Sep 2022 No Maladministration Vivid Housing Limited (202012617) Case 202012617 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports about anti-social behaviour (‘ASB’) and dog urine. request for … 28 Sep 2022 No Maladministration Clarion Housing Association Limited (202016189) Case 202016189 · ASB/Abuse/Nuisance This complaint is about the landlord’s response: to the resident’s report of anti- social behaviour (ASB) from her neighbours. to … 27 Sep 2022 No Maladministration Community Gateway Association Limited (202127389) Case 202127389 · Estate Management The complaint is about the landlord’s response to the resident’s request to install a boundary fence around her garden. 27 Sep 2022 No Maladministration Yorkshire Housing Limited (202200611) Case 202200611 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in … 26 Sep 2022 No Maladministration Midland Heart Limited (202113043) Case 202113043 · Managing Relations The complaint is about the landlord’s: response to the resident’s request to be rehoused; complaints handling.