One Vision Housing Limited (202207719)
The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Women’s Pioneer Housing Limited (202109379)
The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s concerns that a part of her home is accessible by the landlord.
Guinness Housing Association Limited (202204395)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Home Group Limited (202128010)
The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not provided; requests for a refund of service charges, and; associated complaint.
Incommunities Limited (202207018)
The complaint is about the landlord’s:
The Guinness Partnership Limited (202200794)
The complaint is about:
Hyde Housing Association Limited (202203653)
The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the landlord; The landlord’s handling of reports of staff conduct; The landlord’s complaint handling, and; The landlord’s decision not to investigate the resolutions offered in respect of previous complaints.
Orbit Group Limited (202108657)
The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the resident’s concerns about its independent living team. Complaint handling.
Platform Housing Group Limited (202208814)
The complaint is about the landlord’s response to the resident’s concerns about the location of her parking space and a garage.
Guinness Housing Association Limited (202216068)
The complaint is about the landlord’s response to the resident’s request for the installation of a shower.
Incommunities Limited (202201911)
The complaint is about the landlord’s response to a request for gas central heating to be installed at the property.
Stonewater Limited (202206680)
The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.
Acis Group Limited (202009656)
The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent to the resident not intended for her which the resident felt was derogatory .
Guinness Housing Association Limited (202217670)
The complaint is about the landlord’s response to the resident’s request for underfloor insulation.
Origin Housing Limited (202119837)
The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to the resident’s concerns about fire safety. The landlord’s handling of the resident’s complaints regarding the smells and flies. The landlord’s response to the resident’s concerns about the standard of communal …
Origin Housing Limited (202123164)
The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to the resident’s concerns about threats of violence from a neighbour. The reported lack of reasonable adjustments and support provided by the landlord. The landlord’s response to the resident’s request to …
Torus62 Limited (202115339)
The complaint is about the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos in his property and his subsequent request to be re-housed.
Bolton at Home Limited (202207243)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed move.
Clarion Housing Association Limited (202128461)
The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also considered the landlord’s complaint handling.
Accent Housing Limited (202203580)
The complaint is about the landlord’s handling of the resident’s reports of repairs, including the presence of mould and a drain replacement.
Beyond Housing Limited (202211920)
The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the occupational therapist; the resident’s concerns about her housing register banding; the resident’s request for a refund of her rent and other charges stipulated under the tenancy agreement for the duration …
Futures Housing Group Limited (202112973)
This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s complaints about external works.
Guinness Housing Association Limited (202209680)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to install cavity wall insulation (CWI) in 2018.
GreenSquareAccord Limited (202221253)
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation.
Clarion Housing Association Limited (202201201)
The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.
Guinness Housing Association Limited (202216793)
The complaint is about the landlord’s response to the resident’s report of staff misconduct.
Trent & Dove Housing Limited (202127701)
The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his property; requests to be moved to another property.
Guinness Care and Support Limited (202124932)
The complaint is about the landlord's response to a meeting being rearranged without providing notice to the resident.
Incommunities Limited (202106979)
The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property.
Guinness Housing Association Limited (202222155)
The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window and car.
The Guinness Partnership Limited (202206386)
The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not to allow the resident to remain in the decant accommodation.
Southern Housing Group Limited (202126214)
The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her with a warning letter.
Thirteen Housing Group Limited (202213991)
The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and To set up a direct debit for his rent payments.
Beyond Housing Limited (202209518)
The complaint is about the landlord’s: Decision not to renew the resident’s kitchen. Handling of the resident’s reports of poor behaviour by its contractors.
Clarion Housing Association Limited (201909272)
The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas.
Lincolnshire Housing Partnership Limited (202122377)
This complaint is about: the landlord’s handling of the resident’s reports of animal cruelty by a neighbour; the landlord’s decision not to open an antisocial behaviour case regarding the resident’s neighbour; the landlord’s handling of allegations of staff misconduct; the landlord’s complaint handling.
Abri Group Limited (202117957)
The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her garden. Reports of anti-social behaviour.
First Choice Homes Oldham Limited (202210078)
The complaint concerns the landlord’s decision to decline the resident’s request for a parking space.
Midland Heart Limited (202120766)
The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint.
Stonewater Limited (202206658)
The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) allegation against the resident. The landlord’s complaint handling.
Torus62 Limited (202202495)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Home Group Limited (202211370)
The complaint is about the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request for a kitchen replacement.
Paradigm Housing Group Limited (202211712)
The complaint is about the landlord’s response to the resident’s concerns about: the level of service charge for ground maintenance; the standards of ground maintenance.
Clarion Housing Association Limited (202119635)
The landlords handling of:
Hyde Housing Association Limited (202125853)
The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling.
Midland Heart Limited (202205442)
The complaint is about the landlord’s decision not to renew the resident’s garden fence.
Flagship Housing Group Limited (202123819)
The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by the Estates Officer.
Torus62 Limited (202207353)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s decision to issue the resident a tenancy warning.
Bolton at Home Limited (202119214)
The complaint is about the landlord’s response to concerns about the standard of workmanship following repairs to the bathroom.
The Riverside Group Limited (202209085)
The complaint is about:
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)