Saffron Housing Trust Limited (202220104)
The complaint is about the landlord's response to the resident’s concerns with the proposed heating system replacement.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202124142)
The complaint is about the information provided by the landlord in relation to parking at the resident’s property.
First Choice Homes Oldham Limited (202213335)
The complaint is about the landlord’s response to the resident’s request for it to replace his floor covering and underlay.
One Housing Group Limited (202201852)
This complaint is about: The landlord’s handling of damp and mould problems in parts of the resident’s home. The landlord’s contractors not taking covid precautions.
Vivid Housing Limited (202202539)
The complaint is about the landlord’s handling of: The resident’s concerns about how the viewing for her property was arranged. The resident’s concerns about the condition of her windows and French doors and her request to the landlord to have these repaired or replaced .
South Liverpool Homes Limited (202214749)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct. Handling of the associated complaint.
Clarion Housing Association Limited (202204056)
REPORT COMPLAINT 202204056 Clarion Housing Association Limited 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202210164)
The complaint is about the landlord’s response to the request for an allocated disabled parking space.
Flagship Housing Group Limited (202207340)
The complaint is about the landlord’s handling of the resident’s request for better communal lighting and the current communal door to be replaced by a metal door and a fob entry system. This Service will also look at the landlord’s complaint handling.
One Vision Housing Limited (202116972)
The complaint is about: Components of the resident’s service charge. The landlord’s conduct towards the resident in carrying out its housing management functions.
Clarion Housing Association Limited (202215486)
REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
LiveWest Homes Limited (202121410)
The complaint concerns the landlord’s handling of the resident’s mutual exchange.
Trent & Dove Housing Limited (202200745)
The complaint is about the landlord’s handling of reports of defects at the resident’s property.
Wythenshawe Community Housing Group (2) Limited (202117043)
The complaint is about the landlord’s handling of the resident’s rent account.
Southern Housing Group Limited (202224867)
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused.
One Vision Housing Limited (202216643)
The complaint is about the landlord’s response to the resident’s reports of noise and vibration.
Your Housing Limited (202205147)
The complaint is about the landlord’s response to the resident’s: Reports of noise nuisance. Reports of other types of antisocial-related behaviour (ASB). Request for rehousing.
NSAH (Alliance Homes) Limited (202214183)
The complaint is about the landlord’s response to the resident’s request for repairs and adaptations to the outhouse shed and toilet.
Thirteen Housing Group Limited (202216797)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct.
The Riverside Group Limited (202214157)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak.
Southern Housing Group Limited (202218710)
The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to alternative accommodation.
Coastline Housing Limited (202225100)
The complaint is about the landlord’s: handling of the applicant’s housing application; response to the applicant’s concerns about banding; and handling of the complaint.
Abri Group Limited (202120406)
The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s reports of discrimination in its handling of racial harassment. The landlord’s response to the resident’s request for CCTV to be installed in the area. The landlord’s handling of reported repairs …
Golding Homes Limited (202217726)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s request for compensation in relation to the reported damp and mould. The resident’s concerns about the condition of the kitchen.
The Guinness Partnership Limited (202209839)
The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden.
Torus62 Limited (202224281)
The complaint is about: The landlord’s handling of the resident’s reports of damage to her mobility scooter. The landlord’s provision of suitable storage for mobility scooters. The landlord’s complaint handling.
Midland Heart Limited (202224636)
The complaint is about the landlord’s handling of decoration works.
Bromford Housing Association Limited (202216237)
The complaint is about the landlord’s: response to the resident’s report of a leak; complaints handling.
Wythenshawe Community Housing Group Limited (202210636)
The complaint is about the landlord’s handling of the resident’s housing application.
Karbon Homes Limited (202206544)
The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) by his neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Mount Green Housing Association Limited (202220870)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and request for compensation.
Midland Heart Limited (202216507)
The complaint is about the landlord’s: Response to the resident’s concerns about his address. Handling of direct offers of accommodation to the resident. Complaint handling.
Broadland Housing Association Limited (202211606)
The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to a property that had solar panels or a property where he would be allowed to install solar panels.
Trafford Housing Trust Limited (202218381)
The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of her property.
Home Group Limited (202126025)
The complaint is about the representative’s concerns regarding the sales process of his late mother’s property.
The Riverside Group Limited (202220692)
The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of this resulting in mould.
Cottsway Housing Association Limited (202219718)
The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the property.
Heylo Housing Registered Provider Limited (202214575)
The complaint is about the landlord’s handling of the resident’s complaint about her application for shared ownership.
Longhurst Group Limited (202103507)
The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership property. Complaint handling.
Platform Housing Group Limited (202213692)
This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. the associated complaint.
Together Housing Association Limited (202224305)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Vivid Housing Limited (202211143)
The complaint is about the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property.
One Vision Housing Limited (202218097)
The complaint is about the landlord’s response to a request to relocate light switches.
Yorkshire Housing Limited (202207417)
This complaint is about the landlord’s handling of a rent payment at the start of the tenancy.
Abri Group Limited (202117971)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.
Cossington Housing Co-operative Limited (202215613)
The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation.
The Guinness Partnership Limited (202203564)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling.
South Liverpool Homes Limited (202207567)
The complaint is about: the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level of compensation offered to remedy this situation.
Clarion Housing Association Limited (202200988)
The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom system. The resident’s reports about the CCTV system. The formal complaint.
Lincolnshire Housing Partnership Limited (202125741)
The complaint is about the landlord’s handling of: - The resident’s reports of anti social behaviour. The resident’s request to move home. The resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)