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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,117 of 16,595 decisions matching "limited"

Decisions

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15 Jun 2023 No Maladministration Clarion Housing Association Limited (202201201) Case 202201201 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various … 15 Jun 2023 No Maladministration Guinness Housing Association Limited (202216793) Case 202216793 · Managing Relations The complaint is about the landlord’s response to the resident’s report of staff misconduct. 15 Jun 2023 No Maladministration Trent & Dove Housing Limited (202127701) Case 202127701 · Managing Relations The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his … 12 Jun 2023 No Maladministration Guinness Care and Support Limited (202124932) Case 202124932 · Managing Relations The complaint is about the landlord's response to a meeting being rearranged without providing notice to the resident. 12 Jun 2023 No Maladministration Incommunities Limited (202106979) Case 202106979 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property. 10 Jun 2023 No Maladministration Guinness Housing Association Limited (202222155) Case 202222155 · Estate Management The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window … 8 Jun 2023 No Maladministration The Guinness Partnership Limited (202206386) Case 202206386 · Health and Safety (inc. building safety) The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not … 7 Jun 2023 No Maladministration Southern Housing Group Limited (202126214) Case 202126214 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her … 6 Jun 2023 No Maladministration Thirteen Housing Group Limited (202213991) Case 202213991 · Financial The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and … 31 May 2023 No Maladministration Beyond Housing Limited (202209518) Case 202209518 · Managing Relations The complaint is about the landlord’s: Decision not to renew the resident’s kitchen. Handling of the resident’s reports of poor … 31 May 2023 No Maladministration Clarion Housing Association Limited (201909272) Case 201909272 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas. 31 May 2023 No Maladministration Lincolnshire Housing Partnership Limited (202122377) Case 202122377 · ASB/Abuse/Nuisance This complaint is about: the landlord’s handling of the resident’s reports of animal cruelty by a neighbour; the landlord’s decision … 30 May 2023 No Maladministration Abri Group Limited (202117957) Case 202117957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her … 30 May 2023 No Maladministration First Choice Homes Oldham Limited (202210078) Case 202210078 · Estate Management The complaint concerns the landlord’s decision to decline the resident’s request for a parking space. 30 May 2023 No Maladministration Midland Heart Limited (202120766) Case 202120766 · Managing Relations The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint. 26 May 2023 No Maladministration Stonewater Limited (202206658) Case 202206658 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) allegation against the resident. The landlord’s complaint handling. 25 May 2023 No Maladministration Torus62 Limited (202202495) Case 202202495 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 24 May 2023 No Maladministration Home Group Limited (202211370) Case 202211370 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request … 24 May 2023 No Maladministration Paradigm Housing Group Limited (202211712) Case 202211712 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: the level of service charge for ground maintenance; … 23 May 2023 No Maladministration Clarion Housing Association Limited (202119635) Case 202119635 · Estate Management The landlords handling of: 23 May 2023 No Maladministration Hyde Housing Association Limited (202125853) Case 202125853 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling. 23 May 2023 No Maladministration Midland Heart Limited (202205442) Case 202205442 · Estate Management The complaint is about the landlord’s decision not to renew the resident’s garden fence. 22 May 2023 No Maladministration Flagship Housing Group Limited (202123819) Case 202123819 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by … 22 May 2023 No Maladministration Torus62 Limited (202207353) Case 202207353 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s decision to issue … 19 May 2023 No Maladministration Bolton at Home Limited (202119214) Case 202119214 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to concerns about the standard of workmanship following repairs to the bathroom. 17 May 2023 No Maladministration The Riverside Group Limited (202209085) Case 202209085 · ASB/Abuse/Nuisance The complaint is about: 16 May 2023 No Maladministration Bromsgrove District Housing Trust Limited (202205923) Case 202205923 · Financial The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double … 15 May 2023 No Maladministration Derwent Housing Association Limited (202202840) Case 202202840 · Managing Relations The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process. 15 May 2023 No Maladministration Wakefield And District Housing Limited (202127239) Case 202127239 · Financial The complaint relates to the landlord’s: Response to the resident’s enquiries and concerns about charges. Response to the resident’s concerns … 12 May 2023 No Maladministration Wandle Housing Association Limited (202115070) Case 202115070 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of discrimination. Communication about an issue with the energy … 10 May 2023 No Maladministration Guinness Housing Association Limited (202221498) Case 202221498 · Managing Relations The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated … 3 May 2023 No Maladministration Clarion Housing Association Limited (202127553) Case 202127553 · Estate Management The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service … 3 May 2023 No Maladministration One Vision Housing Limited (202112487) Case 202112487 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: application for housing; concerns that he had been discriminated against … 30 Apr 2023 No Maladministration Cottsway Housing Association Limited (202211638) Case 202211638 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange. 29 Apr 2023 No Maladministration Hyde Housing Association Limited (202212252) Case 202212252 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly-tipping. 28 Apr 2023 No Maladministration A2Dominion Housing Options Limited (202004822) Case 202004822 · Moving/Buying/Selling Home The complaint is about the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; … 28 Apr 2023 No Maladministration Flagship Housing Group Limited (202218779) Case 202218779 · Estate Management The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside … 28 Apr 2023 No Maladministration Home Group Limited (202207913) Case 202207913 · Managing Relations The complaint is about the landlord’s response to the resident’s request for it to replace her heating system. The Ombudsman … 28 Apr 2023 No Maladministration Midland Heart Limited (202204167) Case 202204167 · ASB/Abuse/Nuisance This complaint is about the way the landlord handled the resident’s reports of drug- and tobacco-related antisocial behaviour and harassment. 27 Apr 2023 No Maladministration The Guinness Partnership Limited (202108495) Case 202108495 · ASB/Abuse/Nuisance The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to … 20 Apr 2023 No Maladministration Places for People Homes Limited (202119956) Case 202119956 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs concerning the kitchen, bathroom and front door. 20 Apr 2023 No Maladministration Unity Housing Association Limited (202127712) Case 202127712 · Financial The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty … 19 Apr 2023 No Maladministration Stockport Homes Limited (202123560) Case 202123560 · ASB/Abuse/Nuisance REPORT COMPLAINT 202123560 Stockport Homes Limited 19 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Apr 2023 No Maladministration Aster Group Limited (202214789) Case 202214789 · Occupancy Rights The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the … 17 Apr 2023 No Maladministration GreenSquareAccord Limited (202124182) Case 202124182 · Managing Relations The complaint is about the landlord’s communication about the leaseholder’s buildings insurance policy terms and the claim process. The leaseholder … 17 Apr 2023 No Maladministration Origin Housing Limited (202211585) Case 202211585 · Managing Relations The complaint is about the landlord’s handling of: The resident’s telephone calls which were disconnected. The associated complaint. 14 Apr 2023 No Maladministration Jigsaw Homes Group Limited (202203265) Case 202203265 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a … 14 Apr 2023 No Maladministration Wakefield And District Housing Limited (202122494) Case 202122494 · Managing Relations The complaint is about: The landlord’s handling and response to the resident’s request to remove redundant piping, boxing in, and … 13 Apr 2023 No Maladministration Incommunities Limited (202120438) Case 202120438 · Estate Management The complaint is about the landlord’s response to the resident’s request for permission to erect fencing, due to his concerns … 13 Apr 2023 No Maladministration Sovereign Housing Association Limited (202204966) Case 202204966 · Financial The complaint is about the landlord’s response when the resident asked the landlord to explain the difference in rent paid …