Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" × Outcome: No_Maladministration ×

Showing 567 of 16,595 decisions matching "council"

Decisions

Most recent first
14 Apr 2021 No Maladministration Leeds City Council (202004331) Case 202004331 · Estate Management The complaint is about: The landlord’s decision to close the communal areas due to the Covid-19 pandemic, particularly the communal … 13 Apr 2021 No Maladministration Birmingham City Council (202005838) Case 202005838 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the accuracy of the landlord’s contractor’s account of … 12 Apr 2021 No Maladministration Welwyn Hatfield Borough Council (202007664) Case 202007664 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident's application for succession of tenancy and the quality of customer … 6 Apr 2021 No Maladministration Harlow District Council (202003552) Case 202003552 · Financial The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which … 1 Apr 2021 No Maladministration Southwark Council (202003065) Case 202003065 · Financial The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the … 31 Mar 2021 No Maladministration Camden Council (202009166) Case 202009166 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 31 Mar 2021 No Maladministration Croydon Council (202011660) Case 202011660 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for it to repair her garden paving slabs. The … 31 Mar 2021 No Maladministration Hackney Council (202006581) Case 202006581 REPORT COMPLAINT 202006581 Hackney Council 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Mar 2021 No Maladministration Haringey Council (202004508) Case 202004508 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s complaint about noise from taps and creaking floorboards in her … 30 Mar 2021 No Maladministration Leeds City Council (202009385) Case 202009385 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs required to fix a leak in the resident’s property. 30 Mar 2021 No Maladministration Waltham Forest Council (202006852) Case 202006852 REPORT COMPLAINT 202006852 Waltham Forest Council 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Mar 2021 No Maladministration Haringey Council (202005551) Case 202005551 REPORT COMPLAINT 202005551 Haringey Council 29 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Mar 2021 No Maladministration North Tyneside Council (201915018) Case 201915018 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 25 Mar 2021 No Maladministration Leeds City Council (202000707) Case 202000707 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about asbestos at her property. 24 Mar 2021 No Maladministration Birmingham City Council (202009260) Case 202009260 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident's request to replace the kitchen. 24 Mar 2021 No Maladministration Hammersmith and Fulham Council (202008846) Case 202008846 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs due to leaks which affected the leasehold property. The level of … 22 Mar 2021 No Maladministration Leeds City Council (202007155) Case 202007155 The complaint concerns the landlord’s decision to not reimburse the resident for the costs incurred when carrying out improvement works … 22 Mar 2021 No Maladministration Waltham Forest Council (202000574) Case 202000574 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of water leaks from the properties above hers. 22 Mar 2021 No Maladministration Waltham Forest Council (202005257) Case 202005257 REPORT COMPLAINT 202005257 Waltham Forest Council 22 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Mar 2021 No Maladministration Wandsworth Council (201914344) Case 201914344 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports … 16 Mar 2021 No Maladministration Harlow District Council (202008943) Case 202008943 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a blocked drain, specifically, the length of time it took to resolve … 12 Mar 2021 No Maladministration Birmingham City Council (202005389) Case 202005389 · Old Property Condition migrated-2025 The complaint concerns: How the landlord handled repairs to kitchen drawers in the resident’s property. The landlord’s decision about the … 12 Mar 2021 No Maladministration Newcastle-upon-Tyne City Council (202006869) Case 202006869 · Managing Relations The complaint is about: the landlord's work on the driveway and the drainage system at the property; and the landlord's … 9 Mar 2021 No Maladministration Thurrock Council (202000809) Case 202000809 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of the conduct of a member of staff. Request … 3 Mar 2021 No Maladministration Birmingham City Council (202006409) Case 202006409 · Health and Safety (inc. building safety) REPORT COMPLAINT 202006409 Birmingham City Council 3 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 2 Mar 2021 No Maladministration Croydon Council (202004576) Case 202004576 · Managing Relations The complaint is about the landlord’s response to: allegations made about the resident by his neighbours and the landlord’s staff; … 28 Feb 2021 No Maladministration Rotherham Metropolitan Borough Council (201913135) Case 201913135 · Old Property Condition migrated-2025 The complaint is about: The landlord’s decision not to carry out requested adaptations to the chimney. The landlord’s response to … 26 Feb 2021 No Maladministration Blackpool Council (202004838) Case 202004838 · Information and data management REPORT Complaint 202004838 Blackpool Coastal Housing 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Feb 2021 No Maladministration Broxtowe Borough Council (202008071) Case 202008071 · Local Authority / ALMO or TMO This complaint is about: 24 Feb 2021 No Maladministration Sheffield City Council (201915229) Case 201915229 · Local Authority / ALMO or TMO REPORT COMPLAINT 201915229 Sheffield City Council 24 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Feb 2021 No Maladministration Lambeth Council (201910354) Case 201910354 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about plans for electrical works at her property; response … 17 Feb 2021 No Maladministration Hammersmith and Fulham Council (201904615) Case 201904615 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s decision not … 17 Feb 2021 No Maladministration Kingston upon Hull City Council (202005965) Case 202005965 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: the resident’s reports of damp and mould between 2015 and June 2019 … 12 Feb 2021 No Maladministration Brent Council (202007978) Case 202007978 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for installation of CCTV. 10 Feb 2021 No Maladministration Exeter City Council (202005117) Case 202005117 · Old Complaints Handling categories The complaint is about the landlord’s: consultation about, and installation of, a mobility scooter storage unit (the store). handling of … 8 Feb 2021 No Maladministration Southwark Council (201906325) Case 201906325 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. 5 Feb 2021 No Maladministration Birmingham City Council (202009576) Case 202009576 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in his bathroom and about … 4 Feb 2021 No Maladministration Camden Council (201913372) Case 201913372 · Managing Relations The complaint is regarding the landlord’s response to the resident’s formal complaint about the conduct of a staff member . … 3 Feb 2021 No Maladministration Islington Council (201915993) Case 201915993 · Local Authority / ALMO or TMO REPORT COMPLAINT 201915993 Islington Council 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 No Maladministration East Devon District Council (202007087) Case 202007087 · Financial The complaint is about: The resident’s liability to pay the service charge for the mobile support service (the MSS) during … 29 Jan 2021 No Maladministration Hackney Council (202005750) Case 202005750 · Estate Management The complaint concerns the landlord’s handling of the resident’s reports of unauthorised items being stored in communal areas. 29 Jan 2021 No Maladministration Haringey Council (202000931) Case 202000931 · Local Authority / ALMO or TMO The complaint regards the landlord’s handling of issues reported by the resident relating the implementation of an intergenerational living project … 29 Jan 2021 No Maladministration Islington Council (202000921) Case 202000921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202000921 London Borough of Islington 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 No Maladministration Waltham Forest Council (202002996) Case 202002996 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for compensation for purchased floor stickers and her labour … 28 Jan 2021 No Maladministration Leeds City Council (202005224) Case 202005224 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s: Reports of antisocial behavior (ASB). Request to increase the height of … 28 Jan 2021 No Maladministration Westminster City Council (202000679) Case 202000679 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent … 27 Jan 2021 No Maladministration Wandsworth Council (202003375) Case 202003375 · Financial This complaint is about the landlord’s handling of the leaseholder’s concerns about: squirrels accessing his balcony via the internet cabling … 26 Jan 2021 No Maladministration Southwark Council (202002332) Case 202002332 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to concerns raised by the resident about major works, in particular: The amount … 25 Jan 2021 No Maladministration Hounslow Council (202001964) Case 202001964 · Local Authority / ALMO or TMO REPORT COMPLAINT 202001964 Hounslow Council 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 Jan 2021 No Maladministration Kingston upon Thames Council (202004119) Case 202004119 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s repair report for a communal light.