Jigsaw Homes Group Limited (202218543)
The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Karbon Homes Limited inc Byker Community Trust (202222468)
This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal stairs of her scheme and what might happen in the event that the main passenger lift failed.
The Riverside Group Limited (202306137)
The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level shower and wet room.
Homes Plus Limited (202309279)
The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against him.
LiveWest Homes Limited (202231126)
The complaint is about the landlord’s response to the resident’s request for a request for a bathroom upgrade.
Yorkshire Housing Limited (202208452)
The complaint is about the landlord's response to the resident’s concerns regarding the patio door.
Clarion Housing Association Limited (202203294)
The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's installation of CCTV cameras. the resident’s management transfer application. The Ombudsman has also considered the landlord’s complaint handling.
Longhurst Group Limited (202227002)
The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s handling of various repairs. The Ombudsman has also considered: The landlord’s record keeping. Complaint handling.
Bromsgrove District Housing Trust Limited (202215495)
The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports of antisocial behaviour.
Thirteen Housing Group Limited (202225861)
The complaint is about the landlord’s handling of reports about staff conduct.
Six Town Housing Limited (202225898)
The complaint is about the landlord’s response to the resident’s request for part of the communal garden to be separated for their sole use.
Walsall Housing Group Limited (202205983)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following excavation of the resident’s yard.
Torus62 Limited (202222258)
The complaint is about the landlord’s response to the resident’s request for installation of CCTV in relation to Anti-social behaviour (ASB).
Stockport Homes Limited (202304020)
The resident’s complaint is about the landlord’s: Advertisement of the property. Handling of adaptations to the property. Response to its staff failing to use their chosen pronouns/title.
Walsall Housing Group Limited (202216614)
REPORT COMPLAINT 202216614 Walsall Housing Group Limited 14 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202122500)
The complaint is about the landlord’s: handling of reports of noise nuisance. complaint handling.
LiveWest Homes Limited (202231260)
The complaint is about the landlord’s handling of defects in a new build property and specifically: issues with the resident’s bathroom taps, bath, gas hob and radiators. issues with the resident’s gate, front door, and kitchen cupboards. the landlord’s communication with the resident including her request for compensation.
Together Housing Association Limited (202211953)
The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Response to the resident’s complaint about staff conduct. Handling of the formal complaint.
Midland Heart Limited (202223563)
The complaint is about: The landlord’s response following a leak affecting the resident’s property. The landlord’s response to the resident’s reports of damages to her personal belongings following the leak. The landlord’s response to the resident’s concerns about her belongings being moved from the hotel she was decanted to.
Swan Housing Association Limited (202108977)
This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor.
Paradigm Housing Group Limited (202217725)
The complaint is about:
The Guinness Partnership Limited (202212729)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) and noise from her neighbours.
Irwell Valley Housing Association Limited (202217489)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s request to be rehoused under a management transfer.
Calico Homes Limited (202212335)
The complaint is about: The landlord’s handling of, and communication about resident’s reports of substandard works to his garden. The resident’s reports of discrimination.
Chelmer Housing Partnership Limited (202218904)
The complaint is about the landlord’s response to the resident’s: request for a fence in the communal area. reports of noise and anti-social behaviour (ASB) in the communal area. report of a leaking pipe.
Gentoo Group Limited (202219465)
The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their property. the resident's concerns about staff conduct, when discussing their mental health.
Clarion Housing Association Limited (202208080)
The complaint is about the landlord’s handling of the resident’s requests for it to: Maintain the grass in his front garden. Maintain or cut back the trees overhanging his property. Increase the visibility of its staff in the vicinity of his property.
Clarion Housing Association Limited (202224047)
The complaint is about the landlord’s response to replace an internal door. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202127293)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman has also considered the landlord’s complaint handling.
Walsall Housing Group Limited (202212693)
The complaint is about the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained about the outcome of her insurance claim.
Red Kite Community Housing Limited (202111113)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), and the counter allegations of ASB made against her; concerns regarding her shared driveway and garden.
Hornsey Housing Trust Limited (202202399)
REPORT COMPLAINT 202202399 Hornsey Housing Trust Limited 9 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Aster Group Limited (202210579)
The complaint is about the landlord’s handling of the boiler and thermostat.
Bromford Housing Group Limited (202201378)
The complaint is about the landlord’s response to the resident about: its handling of her ASB reports. its decision to extend the introductory tenancy.
Platform Housing Group Limited (202203707)
The complaint is about the landlord’s handling of the resident’s: Request for reimbursement of her service charge. Concerns regarding gas safety at the property. Snagging reports.
Incommunities Limited (202128086)
The complaint is about the landlord’s response to the resident’s concerns that: She has been overcharged rent. She has been charged grounds maintenance for services not received. Her signature was forged on her tenancy agreements.
Midland Heart Limited (202212784)
The complaint is about: The landlord’s handling of the resident’s request for a transfer.
Nottingham City Homes Limited (202318636)
The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. Concerns about staff conduct . Reported repairs and the condition of the property at the time it was let to the resident. Associated complaints.
LiveWest Homes Limited (202216455)
The complaint is about: the landlord’s handling of the decision to decommission the resident’s property; the landlord’s handling of the resident’s rehousing concerns.
Paragon Asra Housing Limited (202205293)
The complaint is regarding the landlord’s; Handling of the repair of a leak. Handling of the repair of the communal entrance door. Handling of the resident’s reports about antisocial behaviour. Communication with the resident regarding rent arrears.
Rochdale Boroughwide Housing Limited (202233454)
The complaint is about the landlord’s handling of: The resident’s reports of excess cold in a single-storey side extension. The resident’s mutual exchange application. Reports of antisocial behaviour (ASB) made by the resident.
Aster Group Limited (202210364)
The complaint is about the landlords handling of the resident’s reports of antisocial behaviour (ASB).
East Midlands Housing Group Limited (202207355)
The complaint is about the landlord’s response to the resident’s privacy concerns and his request that it increase the height of the boundary fence.
Trent & Dove Housing Limited (202201785)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour.
Silva Homes Limited (202224990)
The complaint is about the landlord’s handling of the resident’s queries about service charges.
Moat Homes Limited (202115124)
The complaint is about the landlord’s handling of the resident's reports of noise nuisance from his neighbour’s property.
Cottsway Housing Association Limited (202209115)
The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB).
Midland Heart Limited (202219803)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s response to the resident’s concerns about the conduct of her housing officer. This Service has decided to consider the landlord’s complaint handling.
Ocean Housing Limited (202220564)
The complaint is about the landlord’s response to the resident’s concerns about parking arrangements.
Origin Housing Limited (202220930)
REPORT COMPLAINT 202220930 Origin Housing Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)