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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,117 of 16,595 decisions matching "limited"

Decisions

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31 Aug 2023 No Maladministration The Guinness Partnership Limited (202209839) Case 202209839 · Estate Management The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden. 31 Aug 2023 No Maladministration Torus62 Limited (202224281) Case 202224281 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of damage to her mobility scooter. The landlord’s provision … 29 Aug 2023 No Maladministration Midland Heart Limited (202224636) Case 202224636 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of decoration works. 22 Aug 2023 No Maladministration Bromford Housing Association Limited (202216237) Case 202216237 · Managing Relations The complaint is about the landlord’s: response to the resident’s report of a leak; complaints handling. 22 Aug 2023 No Maladministration Wythenshawe Community Housing Group Limited (202210636) Case 202210636 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing application. 21 Aug 2023 No Maladministration Karbon Homes Limited (202206544) Case 202206544 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) by his neighbour. The … 17 Aug 2023 No Maladministration Mount Green Housing Association Limited (202220870) Case 202220870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and request for compensation. 15 Aug 2023 No Maladministration Midland Heart Limited (202216507) Case 202216507 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about his address. Handling of direct offers of accommodation … 14 Aug 2023 No Maladministration Broadland Housing Association Limited (202211606) Case 202211606 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to … 8 Aug 2023 No Maladministration Trafford Housing Trust Limited (202218381) Case 202218381 · Estate Management The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of … 2 Aug 2023 No Maladministration Home Group Limited (202126025) Case 202126025 · Moving/Buying/Selling Home The complaint is about the representative’s concerns regarding the sales process of his late mother’s property. 2 Aug 2023 No Maladministration The Riverside Group Limited (202220692) Case 202220692 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of … 1 Aug 2023 No Maladministration Cottsway Housing Association Limited (202219718) Case 202219718 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the … 31 Jul 2023 No Maladministration Heylo Housing Registered Provider Limited (202214575) Case 202214575 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about her application for shared ownership. 31 Jul 2023 No Maladministration Longhurst Group Limited (202103507) Case 202103507 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership … 31 Jul 2023 No Maladministration Platform Housing Group Limited (202213692) Case 202213692 · Managing Relations This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. … 31 Jul 2023 No Maladministration Together Housing Association Limited (202224305) Case 202224305 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 24 Jul 2023 No Maladministration Vivid Housing Limited (202211143) Case 202211143 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property. 20 Jul 2023 No Maladministration One Vision Housing Limited (202218097) Case 202218097 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request to relocate light switches. 20 Jul 2023 No Maladministration Yorkshire Housing Limited (202207417) Case 202207417 · Financial This complaint is about the landlord’s handling of a rent payment at the start of the tenancy. 19 Jul 2023 No Maladministration Abri Group Limited (202117971) Case 202117971 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 … 19 Jul 2023 No Maladministration Cossington Housing Co-operative Limited (202215613) Case 202215613 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation. 19 Jul 2023 No Maladministration The Guinness Partnership Limited (202203564) Case 202203564 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling. 18 Jul 2023 No Maladministration South Liverpool Homes Limited (202207567) Case 202207567 · Managing Relations The complaint is about: the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level … 17 Jul 2023 No Maladministration Clarion Housing Association Limited (202200988) Case 202200988 · Estate Management The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom … 17 Jul 2023 No Maladministration Lincolnshire Housing Partnership Limited (202125741) Case 202125741 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: - The resident’s reports of anti social behaviour. The resident’s request to … 14 Jul 2023 No Maladministration One Vision Housing Limited (202207719) Case 202207719 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay. 14 Jul 2023 No Maladministration Women’s Pioneer Housing Limited (202109379) Case 202109379 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s … 13 Jul 2023 No Maladministration Guinness Housing Association Limited (202204395) Case 202204395 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 12 Jul 2023 No Maladministration Home Group Limited (202128010) Case 202128010 · Financial The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not … 12 Jul 2023 No Maladministration Incommunities Limited (202207018) Case 202207018 · Financial The complaint is about the landlord’s: 11 Jul 2023 No Maladministration The Guinness Partnership Limited (202200794) Case 202200794 · ASB/Abuse/Nuisance The complaint is about: 7 Jul 2023 No Maladministration Hyde Housing Association Limited (202203653) Case 202203653 · Estate Management The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the … 7 Jul 2023 No Maladministration Orbit Group Limited (202108657) Case 202108657 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the … 7 Jul 2023 No Maladministration Platform Housing Group Limited (202208814) Case 202208814 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the location of her parking space and a … 4 Jul 2023 No Maladministration Guinness Housing Association Limited (202216068) Case 202216068 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the installation of a shower. 4 Jul 2023 No Maladministration Incommunities Limited (202201911) Case 202201911 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for gas central heating to be installed at the property. 4 Jul 2023 No Maladministration Stonewater Limited (202206680) Case 202206680 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property. 30 Jun 2023 No Maladministration Acis Group Limited (202009656) Case 202009656 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent … 30 Jun 2023 No Maladministration Guinness Housing Association Limited (202217670) Case 202217670 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for underfloor insulation. 30 Jun 2023 No Maladministration Origin Housing Limited (202119837) Case 202119837 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to … 30 Jun 2023 No Maladministration Origin Housing Limited (202123164) Case 202123164 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to … 30 Jun 2023 No Maladministration Torus62 Limited (202115339) Case 202115339 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos … 29 Jun 2023 No Maladministration Bolton at Home Limited (202207243) Case 202207243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed … 29 Jun 2023 No Maladministration Clarion Housing Association Limited (202128461) Case 202128461 · Estate Management The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also … 27 Jun 2023 No Maladministration Accent Housing Limited (202203580) Case 202203580 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs, including the presence of mould and a … 26 Jun 2023 No Maladministration Beyond Housing Limited (202211920) Case 202211920 · Financial The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the … 23 Jun 2023 No Maladministration Futures Housing Group Limited (202112973) Case 202112973 · Estate Management This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s … 23 Jun 2023 No Maladministration Guinness Housing Association Limited (202209680) Case 202209680 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to … 19 Jun 2023 No Maladministration GreenSquareAccord Limited (202221253) Case 202221253 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a rat infestation.