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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 567 of 16,595 decisions matching "council"

Decisions

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30 Jul 2021 No Maladministration Islington Council (202017241) Case 202017241 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s suggestions in relation to the antisocial behaviour (ASB) he experienced … 30 Jul 2021 No Maladministration Thurrock Council (202100915) Case 202100915 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance and Anti-Social Behaviour (ASB). 30 Jul 2021 No Maladministration Waverley Borough Council (202013619) Case 202013619 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of a leak and subsequent repair and redecoration works. … 29 Jul 2021 No Maladministration Cambridge City Council (202001801) Case 202001801 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of his neighbour’s barking dog. 23 Jul 2021 No Maladministration Welwyn Hatfield Borough Council (202013840) Case 202013840 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB), namely, the use of cannabis … 15 Jul 2021 No Maladministration Birmingham City Council (202012337) Case 202012337 · Local Authority / ALMO or TMO REPORT COMPLAINT 202012337 Birmingham City Council 15 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 13 Jul 2021 No Maladministration Kingston upon Thames Council (202010080) Case 202010080 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Original decision to restrict the resident’s access to a single point of contact. Decision … 9 Jul 2021 No Maladministration Cornwall Council (201900404) Case 201900404 · Local Authority / ALMO or TMO The complaint is about: the level of compensation offered to the resident further to his reports of water ingress, damp … 6 Jul 2021 No Maladministration Harrow Council (202013212) Case 202013212 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision not to compensate the resident for damage to the flooring and walls, caused … 1 Jul 2021 No Maladministration Southwark Council (202017218) Case 202017218 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of noise emanating from the water tanks in their building. 30 Jun 2021 No Maladministration Birmingham City Council (202008000) Case 202008000 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents reports of: Mould and damp within the property and the … 30 Jun 2021 No Maladministration Southwark Council (202006676) Case 202006676 · Financial The complaint concerns the landlord’s: Handling of repairs following a leak from a radiator. Decision not to replace the living … 28 Jun 2021 No Maladministration Bristol City Council (202008981) Case 202008981 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Request for soundproofing in the … 25 Jun 2021 No Maladministration Kingston upon Thames Council (202009426) Case 202009426 · Local Authority / ALMO or TMO The complaint is about: The time taken to arrange/undertake the repairs reported, following the installation of the resident’s new boiler.​ … 24 Jun 2021 No Maladministration Lewisham Council (201913042) Case 201913042 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of attempts to access the resident’s property to resolve an issue with the … 24 Jun 2021 No Maladministration South Tyneside Council (202012625) Case 202012625 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to decline the resident’s request to install fencing outside his property. 21 Jun 2021 No Maladministration Welwyn Hatfield Borough Council (202011128) Case 202011128 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to resident’s complaint about its handling of repairs to resolve damp and mould. … 21 Jun 2021 No Maladministration Westminster City Council (202104954) Case 202104954 · Local Authority / ALMO or TMO The resident has complained that: The landlord’s management of parking by the leaseholders’ contractors is unfair in comparison to the … 18 Jun 2021 No Maladministration Waltham Forest Council (202007804) Case 202007804 · Local Authority / ALMO or TMO The complaint is about: The condition of the property following a mutual exchange. The landlord’s response to reports of a … 15 Jun 2021 No Maladministration Waverley Borough Council (202009012) Case 202009012 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 11 Jun 2021 No Maladministration Southwark Council (202015091) Case 202015091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). 7 Jun 2021 No Maladministration Southwark Council (202013712) Case 202013712 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs to the resident’s stairs. 2 Jun 2021 No Maladministration Westminster City Council (202100958) Case 202100958 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Formal complaint. 1 Jun 2021 No Maladministration Woking Borough Council (202007874) Case 202007874 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to adapt the property by adding a second rear … 31 May 2021 No Maladministration Leeds City Council (201913825) Case 201913825 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. 27 May 2021 No Maladministration Birmingham City Council (201913028) Case 201913028 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident’s reports of discrimination … 27 May 2021 No Maladministration Southwark Council (202013842) Case 202013842 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property. 21 May 2021 No Maladministration Sandwell Metropolitan Borough Council (202006511) Case 202006511 · Local Authority / ALMO or TMO The complaint is about: The landlord’s management of the allocation of the property to the resident and its suitability. The … 20 May 2021 No Maladministration Lambeth Council (201909098) Case 201909098 · Moving/Buying/Selling Home The resident complained about the landlord's response to his: repair requests for water leaks, damp, lack of ventilation and uneven … 13 May 2021 No Maladministration Kingston upon Thames Council (202014709) Case 202014709 · Financial The complaint is about the landlord’s assertion that the resident is in rent arrears and the resulting deductions from her … 11 May 2021 No Maladministration Birmingham City Council (202012909) Case 202012909 · Local Authority / ALMO or TMO REPORT COMPLAINT 202012909 Birmingham City Council 11 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 May 2021 No Maladministration Sheffield City Council (202002843) Case 202002843 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s request for fence repairs in his back garden. Associated complaint … 11 May 2021 No Maladministration Southwark Council (202003725) Case 202003725 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s kitchen. Complaint handling. 10 May 2021 No Maladministration Harlow District Council (202005328) Case 202005328 · Financial The resident has complained that: They have been charged too much for the cost of major works (a roof replacement) … 10 May 2021 No Maladministration Leeds City Council (202007461) Case 202007461 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s garden. 6 May 2021 No Maladministration Waltham Forest Council (202007871) Case 202007871 · Financial The complaints are about the landlord’s response to: Concerns raised by the resident about a historic bed bug infestation. The … 5 May 2021 No Maladministration Southwark Council (202009109) Case 202009109 · Local Authority / ALMO or TMO REPORT COMPLAINT 202009109 Southwark Council 29 April 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Apr 2021 No Maladministration Gateshead Metropolitan Borough Council (201910919) Case 201910919 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reports of noise disturbances from his neighbour’s property. 30 Apr 2021 No Maladministration Hammersmith and Fulham Council (202009648) Case 202009648 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of leaks from the resident’s toilet. The complaint is about the … 29 Apr 2021 No Maladministration Lambeth Council (201812140) Case 201812140 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance from his upstairs neighbour. 29 Apr 2021 No Maladministration Leicester City Council (202012354) Case 202012354 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of multiple repair issues at her property, including: skirting … 29 Apr 2021 No Maladministration Slough Borough Council (202002564) Case 202002564 · Local Authority / ALMO or TMO This complaint is about the landlord response to: The resident’s request for compensation for damage to his carpet following a … 28 Apr 2021 No Maladministration Southwark Council (202010571) Case 202010571 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to reports of a water leak into the resident’s property. The landlord’s refusal to … 27 Apr 2021 No Maladministration Brent Council (202003531) Case 202003531 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to the concerns he raised about various repair issues at his property. 27 Apr 2021 No Maladministration Leicester City Council (202010875) Case 202010875 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: Rehousing requests. Anti-social behaviour from an upstairs neighbour. … 26 Apr 2021 No Maladministration Islington Council (202009822) Case 202009822 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s handling of the … 22 Apr 2021 No Maladministration Birmingham City Council (202004581) Case 202004581 The complaint is about the landlord’s response to the resident’s reports of mould at her property. 21 Apr 2021 No Maladministration Waltham Forest Council (202008889) Case 202008889 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) by a neighbour. 20 Apr 2021 No Maladministration Barnet Council (202011365) Case 202011365 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in … 16 Apr 2021 No Maladministration Somerset West and Taunton Council (201909201) Case 201909201 The complaint was about the landlord's response to the resident's: