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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: No_Maladministration ×

Showing 474 of 16,595 decisions matching "association"

Decisions

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18 Mar 2021 No Maladministration Croydon Churches Housing Association Limited (202003675) Case 202003675 · Managing Relations The complaint concerns the landlord’s handling of: 11 Mar 2021 No Maladministration Sanctuary Housing Association (202003165) Case 202003165 · Old Property Condition categories The complaint is about: the landlord’s response to concerns raised by the resident about breaches of health and safety protocol … 11 Mar 2021 No Maladministration Sovereign Housing Association Limited (201907579) Case 201907579 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Flooding and water ingress at the property. The … 9 Mar 2021 No Maladministration Clarion Housing Association Limited (202008288) Case 202008288 · Estate Management The complaint is about the landlord’s handling of: the allocation of the resident’s parking space. the resident’s reports of antisocial … 9 Mar 2021 No Maladministration Hastoe Housing Association Limited (202007770) Case 202007770 · Managing Relations The complaint is about: 4 Mar 2021 No Maladministration Sanctuary Housing Association (202003179) Case 202003179 · Old Property Condition migrated-2025 The complaint is about the landlord’s: 26 Feb 2021 No Maladministration Hyde Housing Association Limited (202001070) Case 202001070 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request to maintain, and remove invasive plants from, a boundary … 26 Feb 2021 No Maladministration Sanctuary Housing Association (202003924) Case 202003924 · Managing Relations The complaint is about the landlord’s response to the resident's report of being stuck in the lift at her property. … 25 Feb 2021 No Maladministration Thames Valley Housing Association Limited (202001339) Case 202001339 · Old Moving to a Property categories The complaint is about: 23 Feb 2021 No Maladministration Pine Court Housing Association Limited (202001625) Case 202001625 · Old Charges categories The complaint concerns: The landlord’s handling of the resident’s rent account. The level of advice and support provided by the … 23 Feb 2021 No Maladministration Shepherds Bush Housing Association Limited (202009257) Case 202009257 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for it to carry out a roof repair. 19 Feb 2021 No Maladministration Cottsway Housing Association Limited (201914012) Case 201914012 The complaint is about the landlord’s response to the resident’s request to be allowed to retain CCTV he had installed … 10 Feb 2021 No Maladministration Clarion Housing Association Limited (202002439) Case 202002439 · Old Compensation categories The complaint is about: The landlord’s response to two leaks in the property including the length of time taken by … 9 Feb 2021 No Maladministration Clarion Housing Association Limited (202000084) Case 202000084 · Old Property Condition categories The complaint is about the landlord’s decision to remove the resident’s light and fan fitting to resolve issues with the … 9 Feb 2021 No Maladministration Clarion Housing Association Limited (202002244) Case 202002244 · Old Complaints Handling categories The complaint is about the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated … 29 Jan 2021 No Maladministration Optima Community Association (201905768) Case 201905768 · Estate Management The complaint concerns the landlord’s responses to the resident’s complaints about the quality and management of the estate car park … 28 Jan 2021 No Maladministration Tuntum Housing Association Limited (202000313) Case 202000313 · Managing Relations The resident complains about: The information provided by the landlord in response to her Right to Acquire application. The landlord’s … 21 Jan 2021 No Maladministration Hyde Housing Association Limited (201909494) Case 201909494 · Financial The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the … 12 Jan 2021 No Maladministration Accord Housing Association Limited (202006726) Case 202006726 · Occupancy Rights The complaint is about the landlord’s response to information provided by the resident about her right to buy request. 12 Jan 2021 No Maladministration Guinness Housing Association Limited (202003807) Case 202003807 · Managing Relations The complaint refers to: 12 Jan 2021 No Maladministration Impact Housing Association Limited (202003113) Case 202003113 The complaint refers to the Landlord’s handling of the Resident’s reports of antisocial behaviour (ASB), drug use and drug distribution … 22 Dec 2020 No Maladministration Clarion Housing Association Limited (201915302) Case 201915302 · Old Estate Management categories The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the … 17 Dec 2020 No Maladministration Sovereign Housing Association Limited (201913564) Case 201913564 The complaint is about the landlord’s response to the resident’s: concerns about the gradient of his garden and the need … 16 Dec 2020 No Maladministration Warwickshire Rural Housing Association Limited (201913223) Case 201913223 · Old Property Condition migrated-2025 The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not …