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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 353 of 16,595 decisions matching "group"

Decisions

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20 Feb 2026 No Maladministration Citizen Housing Group Limited (202409244) Case 202409244 · ASB/Abuse/Nuisance Decision Case ID 202409244 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 … 18 Feb 2026 No Maladministration Settle Group (202440375) Case 202440375 · Financial Decision Case ID 202440375 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Leaseholder Date 18 February 2026 … 5 Feb 2026 No Maladministration Your Housing Group Limited (202409677) Case 202409677 · Financial Decision Case ID 202409677 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 4 Feb 2026 No Maladministration Livv Housing Group (202440980) Case 202440980 · Managing Relations Decision Case ID 202440980 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 04 … 30 Jan 2026 No Maladministration Jigsaw Homes Group Limited (202441868) Case 202441868 · Managing Relations Decision Case ID 202441868 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 No Maladministration The Pioneer Housing and Community Group Limited (202341087) Case 202341087 · Managing Relations Decision Case ID 202341087 Decision type Investigation Landlord The Pioneer Housing and Community Group Limited Landlord type Housing Association Occupancy … 29 Jan 2026 No Maladministration Home Group Limited (202335192) Case 202335192 · Managing Relations Decision Case ID 202335192 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 29 January … 28 Jan 2026 No Maladministration Thirteen Housing Group Limited (202440514) Case 202440514 · Old Complaints Handling categories Decision Case ID 202440514 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Jan 2026 No Maladministration Citizen Housing Group Limited (202341297) Case 202341297 · Managing Relations Decision Case ID 202341297 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Jan 2026 No Maladministration Home Group Limited (202511423) Case 202511423 · ASB/Abuse/Nuisance Decision Case ID 202511423 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 24 Dec 2025 No Maladministration Platform Housing Group Limited (202316221) Case 202316221 · Managing Relations Decision Case ID 202316221 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 22 Dec 2025 No Maladministration Platform Housing Group Limited (202439162) Case 202439162 · Managing Relations Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 No Maladministration A2Dominion Housing Group Limited (202328230) Case 202328230 · Estate Management Decision Case ID 202328230 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 16 Dec 2025 No Maladministration Citizen Housing Group Limited (202503624) Case 202503624 · Health and Safety (inc. building safety) Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured … 15 Dec 2025 No Maladministration Sovereign Network Group (202415333) Case 202415333 · Managing Relations Decision Case ID 202415333 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 12 Dec 2025 No Maladministration Home Group Limited (202436012) Case 202436012 · ASB/Abuse/Nuisance Decision Case ID 202436012 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 10 Dec 2025 No Maladministration Abri Group Limited (202435787) Case 202435787 · Managing Relations Decision Case ID 202435787 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 28 Nov 2025 No Maladministration Sovereign Network Group (202403659) Case 202403659 · Managing Relations Decision Case ID 202403659 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 27 Nov 2025 No Maladministration A2Dominion Housing Group Limited (202332324) Case 202332324 · Information and data management Decision Case ID 202332324 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 No Maladministration Home Group Limited (202330312) Case 202330312 · Financial Decision Case ID 202330312 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 No Maladministration Muir Group Housing Association Limited (202432914) Case 202432914 · Managing Relations Decision Case ID 202432914 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 25 Nov 2025 No Maladministration Platform Housing Group Limited (202450900) Case 202450900 · Managing Relations Decision Case ID 202450900 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Nov 2025 No Maladministration Sovereign Network Group (202430266) Case 202430266 · Estate Management Decision Case ID 202430266 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure tenancy Date 14 … 14 Nov 2025 No Maladministration The Riverside Group Limited (202342986) Case 202342986 · Managing Relations Decision Case ID 202342986 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 13 Nov 2025 No Maladministration Sovereign Network Group (202511615) Case 202511615 · Managing Relations The landlord responded in line with the Code and its internal complaints procedure. 12 Nov 2025 No Maladministration Aster Group Limited (202428820) Case 202428820 · Managing Relations Decision Case ID 202428820 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 … 4 Nov 2025 No Maladministration Sovereign Network Group (202440772) Case 202440772 · Estate Management Decision Case ID 202440772 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 30 Oct 2025 No Maladministration Abri Group Limited (202324968) Case 202324968 · Managing Relations Decision Case ID 202324968 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 No Maladministration Citizen Housing Group Limited (202330437) Case 202330437 · ASB/Abuse/Nuisance Decision Case ID 202330437 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 No Maladministration Platform Housing Group Limited (202410718) Case 202410718 · Managing Relations Decision Case ID 202410718 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 No Maladministration A2Dominion Housing Group Limited (202442654) Case 202442654 · Managing Relations Decision Case ID 202442654 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Oct 2025 No Maladministration Aster Group Limited (202328085) Case 202328085 · ASB/Abuse/Nuisance Decision Case ID 202328085 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 21 Oct 2025 No Maladministration East Midlands Housing Group Limited (202505716) Case 202505716 · Managing Relations Decision Case ID 202505716 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy … 20 Oct 2025 No Maladministration The Community Housing Group Limited (202341258) Case 202341258 · Managing Relations Decision Case ID 202341258 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 No Maladministration Thirteen Housing Group Limited (202502875) Case 202502875 · Financial Decision Case ID 202502875 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Oct 2025 No Maladministration Home Group Limited (202428480) Case 202428480 · Financial Decision Case ID 202428480 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 1 Oct 2025 No Maladministration A2Dominion Housing Group Limited (202435969) Case 202435969 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have … 1 Oct 2025 No Maladministration Aster Group Limited (202430598) Case 202430598 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to … 30 Sep 2025 No Maladministration A2Dominion Housing Group Limited (202348335) Case 202348335 · Financial The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint … 29 Sep 2025 No Maladministration Livv Housing Group (202315932) Case 202315932 · Managing Relations The complaint is about landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about … 26 Sep 2025 No Maladministration One Housing Group Limited (202424359) Case 202424359 · Estate Management The complaint is about the landlord’s handling of the resident’s queries about changes to an internal bicycle store. We have … 24 Sep 2025 No Maladministration A2Dominion Housing Group Limited (202330432) Case 202330432 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service. 23 Sep 2025 No Maladministration The Riverside Group Limited (202453289) Case 202453289 · Managing Relations The complaint is about the landlord's decision to report property damage to the police. 19 Sep 2025 No Maladministration Wythenshawe Community Housing Group Limited (202338453) Case 202338453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority. 9 Sep 2025 No Maladministration Places for People Group Limited (202412680) Case 202412680 · Responsive repairs/activity This complaint is about how the landlord handled a leak into the resident’s property. 9 Sep 2025 No Maladministration Sovereign Network Group (202422680) Case 202422680 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operative. 5 Sep 2025 No Maladministration Your Housing Group Limited (202419939) Case 202419939 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas … 3 Sep 2025 No Maladministration Wythenshawe Community Housing Group Limited (202311941) Case 202311941 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about her service charges. 28 Aug 2025 No Maladministration Aster Group Limited (202450788) Case 202450788 · Planned Works The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. … 27 Aug 2025 No Maladministration A2Dominion Housing Group Limited (202446368) Case 202446368 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings …