Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202504303 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background On 23 October 2024 the resident complained to the […]
Decision Case ID 202348278 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 20 April 2026 Background The resident complained to the landlord on 12 February […]
Decision Case ID 202339471 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 9 April 2026 Background The resident reported her roof leaking on or around […]
Decision Case ID 202339569 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background On 22 September 2022 the landlord began a planned kitchen renewal […]
Decision Case ID 202343322 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 3 February 2026 Background The resident pays a variable service charge. In September 2023, […]
Decision Case ID 202401445 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 9 December 2025 Background The landlord sent an annual rent review letter to […]
Decision Case ID 202311315 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident had worked with the landlord to correct errors in her […]
Decision Case ID 202342892 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background In February 2024 the resident reported the reappearance of a […]
Decision Case ID 202336258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives with her daughter who has a […]
Decision Case ID 202334890 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The landlord was aware of a damp bedroom wall […]
Decision Case ID 202332559 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background In or around September 2023 the resident reported a […]
The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property.
The complaint is about the landlord’s handling of repairs to the boiler.
The complaint is about the landlord's handling of repairs to the communal stopcock.
The complaint is about the landlord’s handling of repairs at the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of pest infestation.
The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould.
The complaint is about the landlord’s handling of fence repairs at the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. The garden being overgrown.
The complaint is about the landlord’s handling of works to repair and replace the resident’s front door and kitchen.
The complaint is about the landlord's handling of the resident's reports regarding the condition of the windows.
The complaint is about:
The complaint is about the landlord’s handling of a mutual exchange application.
The complaint is about the landlord’s handling of the resident’s concerns related to the water pressure.
The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water.
The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered in respect of the formal complaint.
The complaint is about the level of compensation the resident was offered following delays repairing the front door at the property.
The complaint is about: The landlord’s handling of the resident’s reports of a leak, damp smell, blocked kitchen sink and the related repairs. The landlord’s handling of the resident’s request to be reimbursed for tiling works.
The landlord’s handling of a reoccurring leak from the flat above the resident’s property.
The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property.
The complaint is about the landlord’s handling of a leak at the resident’s property.
The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of a leak.
The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance.
The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is that the amount of compensation offered does not fully compensate for historical high electricity costs they incurred.
REPORT COMPLAINT 201911461 Metropolitan Housing Trust Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak which affected their property.
The complaint is about the landlord’s administration of the Resident’s rent account.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |