Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202504250 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 8 June 2026 Background The resident complained that the landlord did not answer […]
Decision Case ID 202400111 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 April 2026 Background The resident lives in an apartment. The landlord is responsible for cleaning the […]
Decision Case ID 202408817 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 March 2026 Background In 2024 the resident complained about the time taken to rectify […]
Decision Case ID 202503047 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 March 2026 Background The resident accepted a tenancy via a management move on 7 October […]
Decision Case ID 202404849 Decision type Investigation Landlord Habitare Homes Limited Landlord type For profit Occupancy Shared Ownership Date 11 March 2026 Background The resident reported repairs to the landlord a week after she […]
Decision Case ID 202410041 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 24 February 2026 Background The resident queried an additional service charge cost around late October/early […]
Decision Case ID 202414178 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident has health and mental health vulnerabilities including […]
Decision Case ID 202411990 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident complained that her block had been charged a […]
Decision Case ID 202424539 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background In early June 2024 the resident told the landlord that […]
Decision Case ID 202321044 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident experienced a fire at the property and, later, […]
Decision Case ID 202335161 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background On 3 August 2023 the resident reported water marks had appeared on […]
Decision Case ID 202329068 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 29 January 2026 Background On 13 September 2023 the resident found a leak in […]
Decision Case ID 202442114 Decision type Investigation Landlord Ash-Shahada Housing Association Limited Landlord type Housing association Occupancy Assured Date 14 January 2025 Background The resident lives in a converted terraced house. She raised […]
Decision Case ID 202340473 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 January 2026 Background The resident reported she was experiencing damp and mould in her […]
Decision Case ID 202335441 Decision type Investigation Landlord Affordable Housing Communities Limited Landlord type For profit Occupancy Shared Ownership Date 9 January 2026 Background The resident’s property has underfloor heating which is controlled by […]
Decision Case ID 202339800 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident installed a cat flap in the rear door of the […]
Decision Case ID 202320850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 December 2025 Background The resident requested a breakdown of her service charge costs so […]
Decision Case ID 202407012 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 11 December 2025 Background The resident complained that the landlord failed to provide service […]
Decision Case ID 202334155 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 December 2025 Background The resident told the landlord that repairs to a communal door […]
Decision Case ID 202328523 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident reported a leak in her property in September 2023. […]
Decision Case ID 202341077 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident was temporarily moved from her property around February 2023 […]
Decision Case ID 202333799 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background On, or around, 7 July 2023 the resident complained to the […]
Decision Case ID 202339075 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 November 2025 Background In November 2021 the resident told the landlord she had concerns about […]
Decision Case ID 202335377 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident complained the landlord had charged her for estate lighting. […]
Decision Case ID 202315456 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background At the beginning of 2023, the resident was supplied with a […]
Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a ground floor flat. The flat above […]
Decision Case ID 202348588 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 2-bedroom flat with her children. […]
The complaint is about the landlord’s handling of reports of restricted access to a shared area.
The complaint is about the landlord’s handling of: Kitchen adaptations.
The complaint is about the landlord’s handling of the resident’s concerns about the contractor chimney sweep services.
The complaint is about the resident’s reports of a leak causing damp and mould at the property.
The complaint is about the landlord's removal of the resident’s belongings.
The complaint is about the landlord’s handling of: Damp and mould. The replacement of windows.
The complaint is about the landlord’s handling of repairs at the property.
The complaint is about the landlord’s handling of internal repairs in the property.
The complaint is about the landlord's handling of repairs to the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property.
The complaint is about the landlord’s handling of repairs to the resident’s front door.
The complaint is about the landlord’s handling of fence repairs at the resident’s property.
The complaint is about: The landlord’s provision of ground maintenance and cleaning, for which the resident pays a service charge. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint.
The complaint is about the landlord’s handling of insulation repairs at the property.
The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the subsequent repairs.
The complaint is about: The landlord's handling of requests to repair the resident’s back door. The landlord’s handling of reports of damp and mould.
The complaint is about the landlord’s handling of repairs to the car park access gate.
REPORT COMPLAINT 202320175 One Vision Housing Limited 27 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
REPORT COMPLAINT 202329558 Stonewater Limited 19 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]
The complaint is about the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of compensation.
The complaint is about the resident’s tenancy type following a mutual exchange.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |