Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202335097 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background Between 2016 and 2023 the landlord recorded the resident accrued rent […]
Decision Case ID 202410041 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 24 February 2026 Background The resident queried an additional service charge cost around late October/early […]
Decision Case ID 202414178 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident has health and mental health vulnerabilities including […]
Decision Case ID 202424539 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background In early June 2024 the resident told the landlord that […]
Decision Case ID 202329492 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The resident raised concerns about repair issues in the property. This […]
Decision Case ID 202321044 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident experienced a fire at the property and, later, […]
Decision Case ID 202505611 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lived in a property that was built in 2022. In […]
Decision Case ID 202335377 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident complained the landlord had charged her for estate lighting. […]
Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a ground floor flat. The flat above […]
Decision Case ID 202348588 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 2-bedroom flat with her children. […]
Decision Case ID 202335025 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 21 October 2025 Background In February 2023 the resident reported a leak from her […]
The complaint is about the landlord’s handling of: Kitchen adaptations.
The complaint is about the landlord’s handling of internal repairs in the property.
The complaint is about the landlord’s handling of insulation repairs at the property.
The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the subsequent repairs.
The complaint is about the resident’s tenancy type following a mutual exchange.
The complaint concerns the landlord’s calculation of the resident’s rent increase.
The complaint is about the landlord’s handling of an annual gas safety check appointment.
The complaint concerns the landlord’s handling of a compensation request following reports of damp and mould.
The complaint concerns the landlord’s handling of repairs following a leak.
The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the reclassification of the property.
The complaint is about the level of compensation the landlord offered following a fire alarm repair.
The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.
The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.
The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.
The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home.
The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.
The resident complained about how the landlord handled their:
The complaint is about:
The resident complained about the landlord’s handling of remedial works to the bathroom .
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |