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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Mediation ×

Showing 47 of 16,595 decisions matching "council"

Decisions

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29 Jan 2026 Mediation Newcastle City Council (202330820) Case 202330820 · Local Authority / ALMO or TMO Decision Case ID 202330820 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Nov 2025 Mediation Leeds City Council (202338552) Case 202338552 · Responsive repairs/activity Decision Case ID 202338552 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Oct 2025 Mediation South Kesteven District Council (202334681) Case 202334681 · Local Authority / ALMO or TMO Decision Case ID 202334681 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO … 23 Oct 2025 Mediation Sandwell Metropolitan Borough Council (202326168) Case 202326168 · Local Authority / ALMO or TMO Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 17 Oct 2025 Mediation Sandwell Metropolitan Borough Council (202323105) Case 202323105 · Local Authority / ALMO or TMO Decision Case ID 202323105 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 15 Oct 2025 Mediation Stevenage Borough Council (202314292) Case 202314292 · Local Authority / ALMO or TMO Decision Case ID 202314292 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 … 30 Sep 2025 Mediation Charnwood Borough Council (202501861) Case 202501861 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property. 17 Sep 2025 Mediation Birmingham City Council (202330667) Case 202330667 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to a gas pipe. 28 Aug 2025 Mediation City of Westminster Council (202310682) Case 202310682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak to the property and pest control. 18 Aug 2025 Mediation Waverley Borough Council (202325369) Case 202325369 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for … 13 Aug 2025 Mediation Southend on Sea City Council (202347584) Case 202347584 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. … 30 Jun 2025 Mediation London Borough of Lewisham (202419019) Case 202419019 · Local Authority / ALMO or TMO REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the … 27 Jun 2025 Mediation Haringey London Borough Council (202317845) Case 202317845 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. … 21 May 2025 Mediation Kingston upon Hull City Council (202315837) Case 202315837 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of arranging gas service appointments. 12 May 2025 Mediation Harlow District Council (202307732) Case 202307732 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the front door replacement at the resident’s property. 31 Jan 2025 Mediation Broxtowe Borough Council (202225014) Case 202225014 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of … 17 Dec 2024 Mediation Gateshead Metropolitan Borough Council (202221804) Case 202221804 · Old Property Condition migrated-2025 The complaint is about the resident’s reports of a leak and the subsequent repairs. 15 Nov 2024 Mediation Camden Council (202226501) Case 202226501 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: repairs to the heating controller and to address leaks in the property … 24 Sep 2024 Mediation Lambeth Council (202335218) Case 202335218 · Managing Relations The complaint is about the landlord’s handling of repairs to a leaking roof and the subsequent damage. 8 Aug 2024 Mediation Birmingham City Council (202325811) Case 202325811 · Financial The complaint is about the landlord's response to the reports of damage caused to the resident's CCTV doorbell. 18 Oct 2023 Mediation Dudley Metropolitan Borough Council (202125040) Case 202125040 · Occupancy Rights This complaint is about the landlord’s decision to end, and not regrant, the resident’s tenancy. The landlord became aware that … 30 Sep 2023 Mediation Ipswich Borough Council (202119978) Case 202119978 · Old Property Condition migrated-2025 The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the … 28 Jul 2022 Mediation Newham Council (202126549) Case 202126549 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of … 7 Apr 2022 Mediation Manchester City Council (202120059) Case 202120059 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the request for a replacement front door. 6 Apr 2022 Mediation Hammersmith and Fulham Council (202010163) Case 202010163 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair issues and the length of time taken to resolve this. 6 Apr 2022 Mediation Hammersmith and Fulham Council (202118548) Case 202118548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak and subsequent offer of compensation. 15 Mar 2022 Mediation Hackney Council (202008118) Case 202008118 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property. 13 Dec 2021 Mediation South Kesteven District Council (202116761) Case 202116761 · Managing Relations The resident complained about the: Conduct of the landlord’s member of staff. Landlord’s response to their report that their gate … 23 Sep 2021 Mediation Somerset West and Taunton Council (202106296) Case 202106296 · Managing Relations The complaint is in relation to the resident’s reports of issues with staff conduct. 22 Sep 2021 Mediation Milton Keynes Council (202016940) Case 202016940 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of: Reports of ASB A request for a fence to be erected 9 Sep 2021 Mediation Hammersmith and Fulham Council (202108851) Case 202108851 · Local Authority / ALMO or TMO The complaint is about the length of time taken to carry out repairs. 25 Aug 2021 Mediation Leeds City Council (202015686) Case 202015686 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs to the shed. 19 Aug 2021 Mediation Hammersmith and Fulham Council (202007623) Case 202007623 · Local Authority / ALMO or TMO REPORT COMPLAINT 202007623 Hammersmith and Fulham Council 19 August 2021 Our approach Under our early resolution process, the Ombudsman works … 6 Aug 2021 Mediation Rugby Borough Council (202100293) Case 202100293 · Local Authority / ALMO or TMO The complaint is about the level of compensation offered for items removed from the resident’s shed 5 Aug 2021 Mediation Westminster City Council (202106284) Case 202106284 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s reports concerning hot water at the property. 22 Jul 2021 Mediation Newham Council (202009415) Case 202009415 · Local Authority / ALMO or TMO The complaint is about the landlord’s: administrative error when it provided the resident with a tenancy agreement with a rent … 19 Jul 2021 Mediation Barnet Council (202012764) Case 202012764 · Local Authority / ALMO or TMO The landlord’s handling of the resident’s reports of fly infestation at their property. 18 Jun 2021 Mediation Southwark Council (202014568) Case 202014568 · Local Authority / ALMO or TMO The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works. 18 Mar 2021 Mediation Lambeth Council (201914204) Case 201914204 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for redecoration of the communal area. 15 Mar 2021 Mediation Southwark Council (202004203) Case 202004203 The resident complained about the landlord’s response to an ant infestation in the property. 8 Mar 2021 Mediation Havering Council (202007890) Case 202007890 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs. The resident explained that the outstanding issues are their dissatisfaction with … 17 Feb 2021 Mediation Hackney Council (202005077) Case 202005077 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of repairs to the heating and hot water in the property. 15 Feb 2021 Mediation Leeds City Council (202005372) Case 202005372 · Repairs The resident complained about the landlord’s response to repairs, following a number of leaks at the property. 29 Jan 2021 Mediation Hammersmith and Fulham Council (202001827) Case 202001827 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to reports of mould at the property. 29 Jan 2021 Mediation Haringey Council (202003052) Case 202003052 · Moving/Buying/Selling Home The resident complained about the landlord’s handling of their management transfer request. 29 Jan 2021 Mediation Newham Council (202000455) Case 202000455 · Local Authority / ALMO or TMO The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal … 22 Dec 2020 Mediation Brighton and Hove City Council (202003804) Case 202003804 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the Resident’s mutual exchange.