Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202401432 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 April 2026 Background The resident and his partner have a joint tenancy with […]
The complaint is about the landlord’s handling of bathroom repairs.
The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould).
The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about:
The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered in response to the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.
The resident complained about the landlord’s response to reports about the condition of the windows.
The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |