Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202341046 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 30 January 2026 Background The resident complained that the landlord did not provide […]
Decision Case ID 202338591 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background In December 2023 the resident complained to the landlord […]
Decision Case ID 202340236 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background On 27 December 2023 the resident reported to the […]
The complaint is about the landlord’s handling of: a repair to the resident’s front door. the associated complaint.
The complaint is about the landlord’s handling of the resident’s request that he be reimbursed for the costs he incurred following a sewage leak.
The complaint is about the landlord handling of damp and mould at the resident’s property.
The complaint is about the landlord’s handling of the resident’s: Requests for additional support. Report of staff conduct.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |