Metropolitan Housing Trust Limited (202004494)
The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Orbit Group Limited (202006176)
The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.
Torus62 Limited (202008955)
The resident has complained about the landlord’s handling of the repair to their toilet.
A2Dominion Homes Limited (202010262)
The complaint is about the landlord’s handling of an obstruction to the resident’s parking space.
Longhurst Group Limited (202002014)
The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home.
Metropolitan Housing Trust Limited (202006509)
The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is that the amount of compensation offered does not fully compensate for historical high electricity costs they incurred.
Clarion Housing Association Limited (202001842)
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
Paradigm Housing Group Limited (202001376)
The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.
Home Group Limited (201915622)
The resident complained about how the landlord handled their:
Metropolitan Housing Trust Limited (201911461)
REPORT COMPLAINT 201911461 Metropolitan Housing Trust Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Believe Housing Limited (202005049)
The resident complained about the landlord’s response to repairs throughout their property.
Orbit Group Limited (202004242)
The resident complained about the landlord’s handling of remedial works to the bathroom .
Connexus Housing Limited (202001558)
REPORT COMPLAINT 202001558 Connexus Housing Limited 19 January 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]
Salix Homes Limited (202008367)
The complaint concerns the landlord’s handling of repairs at the resident’s property
Midland Heart Limited (202006003)
The complaint concerns the landlord’s handling of a leak at the resident’s property
Clarion Housing Association Limited (202003359)
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.
Metropolitan Housing Trust Limited (202002495)
The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak which affected their property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)