Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "limited" × Outcome: Mediation ×

Showing 111 of 16,595 decisions matching "limited"

Decisions

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25 Feb 2021 Mediation Clarion Housing Association Limited (202001842) Case 202001842 · Old Property Condition categories The complaint is about the delays in handling reported repairs and the overall handling of the complaint. 25 Feb 2021 Mediation Paradigm Housing Group Limited (202001376) Case 202001376 · Old Compensation categories The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors. 17 Feb 2021 Mediation Home Group Limited (201915622) Case 201915622 · Estate Management The resident complained about how the landlord handled their: 30 Jan 2021 Mediation Metropolitan Housing Trust Limited (201911461) Case 201911461 · Old Complaints Handling categories REPORT COMPLAINT 201911461 Metropolitan Housing Trust Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 Mediation Believe Housing Limited (202005049) Case 202005049 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to repairs throughout their property. 29 Jan 2021 Mediation Orbit Group Limited (202004242) Case 202004242 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of remedial works to the bathroom . 19 Jan 2021 Mediation Connexus Housing Limited (202001558) Case 202001558 · Old Estate Management categories REPORT COMPLAINT 202001558 Connexus Housing Limited 19 January 2021 Our approach Under our early resolution process, the Ombudsman works with … 23 Dec 2020 Mediation Salix Homes Limited (202008367) Case 202008367 · Repairs The complaint concerns the landlord’s handling of repairs at the resident’s property 21 Dec 2020 Mediation Midland Heart Limited (202006003) Case 202006003 The complaint concerns the landlord’s handling of a leak at the resident’s property 18 Dec 2020 Mediation Clarion Housing Association Limited (202003359) Case 202003359 · Old Property Condition migrated-2025 The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler … 18 Dec 2020 Mediation Metropolitan Housing Trust Limited (202002495) Case 202002495 · Old Home Ownership Issues (not new build) categories The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak …