Index live

Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "limited" × Outcome: Mediation ×

Showing 111 of 16,595 decisions matching "limited"

Decisions

Most recent first

26 May 2022 Mediation The Riverside Group Limited (202120187) Case 202120187 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of an annual gas safety check appointment. 26 May 2022 Mediation Torus62 Limited (202123631) Case 202123631 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered in relation to its response to a leak. 25 May 2022 Mediation Metropolitan Housing Trust Limited (202113980) Case 202113980 · Managing Relations The complaint is about the landlord’s handling of a mutual exchange application. 31 Mar 2022 Mediation Hyde Housing Association Limited (202101036) Case 202101036 · Old Health and Safety categories The complaint is about: 30 Mar 2022 Mediation Adullam Homes Housing Association Limited (202007783) Case 202007783 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request … 25 Mar 2022 Mediation Vale of Aylesbury Housing Trust Limited (202014351) Case 202014351 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns related to the water pressure. 28 Feb 2022 Mediation Wandle Housing Association Limited (202112199) Case 202112199 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a repair to a leak into the kitchen. 7 Feb 2022 Mediation Clarion Housing Association Limited (202014005) Case 202014005 · Financial The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler. 25 Jan 2022 Mediation Southern Housing Group Limited (202012017) Case 202012017 · Financial The complaint concerns the landlord’s handling of a compensation request following reports of damp and mould. 12 Jan 2022 Mediation Clarion Housing Association Limited (202119040) Case 202119040 · Estate Management The complaint is about the landlord’s response to a squirrel infestation. 20 Dec 2021 Mediation Network Homes Limited (202116992) Case 202116992 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered in relation to its handling of repairs. 11 Nov 2021 Mediation Metropolitan Housing Trust Limited (202104738) Case 202104738 · Old Property Condition migrated-2025 The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered … 11 Nov 2021 Mediation Places for People Homes Limited (202115072) Case 202115072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s roof. 29 Oct 2021 Mediation Together Housing Association Limited (202017288) Case 202017288 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm. 28 Oct 2021 Mediation Thirteen Housing Group Limited (202105488) Case 202105488 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs following a leak. 14 Oct 2021 Mediation Bromford Housing Association Limited (202100489) Case 202100489 · Old Property Condition migrated-2025 The complaint is about the handling of an outstanding repair to the fence. 11 Oct 2021 Mediation Paragon Asra Housing Limited (202107245) Case 202107245 · Managing Relations The resident complained about the landlord’s handling of the replacement of the washing machine in the property. 8 Oct 2021 Mediation Clarion Housing Association Limited (202017590) Case 202017590 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to their reports about: 8 Oct 2021 Mediation Riverside Housing Co-operative (Redditch) Limited (202014331) Case 202014331 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of repairs to the property. 9 Sep 2021 Mediation Clarion Housing Association Limited (202101071) Case 202101071 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property. 2 Sep 2021 Mediation Habinteg Housing Association Limited (202002420) Case 202002420 · Old Property Condition migrated-2025 The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property. 24 Aug 2021 Mediation Clarion Housing Association Limited (202100303) Case 202100303 · Old Property Condition migrated-2025 The landlord’s response to the resident’s reports of reoccurring roof leak. 17 Aug 2021 Mediation Torus62 Limited (202004876) Case 202004876 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to mould growth; Repairs to a leak from the kitchen sink; … 6 Aug 2021 Mediation Curo Places Limited (202015480) Case 202015480 · Old Property Condition migrated-2025 The landlord’s response to the resident’s reports of asbestos contained in a fire door. 5 Aug 2021 Mediation Onward Homes Limited (202100122) Case 202100122 · Old Property Condition migrated-2025 The complaint is about the handling of repairs to the electrical sockets in the property. 29 Jul 2021 Mediation Wandle Housing Association Limited (202101868) Case 202101868 · Financial The landlord’s handling of repairs to the resident’s kitchen following a leak. 29 Jul 2021 Mediation Wandle Housing Association Limited (202102100) Case 202102100 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the front door repair. 23 Jul 2021 Mediation Clarion Housing Association Limited (202007823) Case 202007823 · ASB/Abuse/Nuisance The landlord’s handling of the resident’s reports of noise nuisance from the flat above. 8 Jul 2021 Mediation Thames Valley Housing Association Limited (201907582) Case 201907582 · Old Property Condition migrated-2025 The landlords handling of the residents reports concerning gardening and guttering issues. 29 Jun 2021 Mediation Metropolitan Housing Trust Limited (202005851) Case 202005851 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak at the resident’s property. 16 Jun 2021 Mediation Flagship Housing Group Limited (202006196) Case 202006196 · Information and data management The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the … 15 Jun 2021 Mediation Bromford Housing Association Limited (202012675) Case 202012675 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair to the boiler. 3 Jun 2021 Mediation LiveWest Homes Limited (202100634) Case 202100634 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of their request to install security lighting in the garden. 3 Jun 2021 Mediation Torus62 Limited (202009030) Case 202009030 · Old Property Condition migrated-2025 The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a … 21 May 2021 Mediation Paragon Asra Housing Limited (202009703) Case 202009703 · Old Property Condition migrated-2025 The condition of the property when the resident moved in. 21 May 2021 Mediation Torus62 Limited (202017392) Case 202017392 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property. 20 May 2021 Mediation Karbon Homes Limited (202016566) Case 202016566 · Old Property Condition migrated-2025 The resident complained about: The landlord’s handling of the kitchen replacement. The landlord’s handling of thier concerns about its Health … 6 May 2021 Mediation Paragon Asra Housing Limited (202005466) Case 202005466 The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property. 30 Apr 2021 Mediation The Riverside Group Limited (202014886) Case 202014886 · Health and Safety (inc. building safety) The complaint is about the level of compensation the landlord offered following a fire alarm repair. 22 Apr 2021 Mediation Sovereign Housing Association Limited (202012693) Case 202012693 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double … 12 Apr 2021 Mediation Midland Heart Limited (202013436) Case 202013436 · Old Property Condition migrated-2025 The landlord’s response to reports of a leak. 7 Apr 2021 Mediation A2Dominion Housing Group Limited (202007051) Case 202007051 · Moving/Buying/Selling Home The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed … 31 Mar 2021 Mediation GreenSquareAccord Limited (202013559) Case 202013559 · Health and Safety (inc. building safety) The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a … 29 Mar 2021 Mediation Orbit Group Limited (201912684) Case 201912684 The resident complained about the level of compensation the landlord offered in relation to its handling of repair works. 19 Mar 2021 Mediation Metropolitan Housing Trust Limited (202004494) Case 202004494 · Estate Management The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint … 15 Mar 2021 Mediation Orbit Group Limited (202006176) Case 202006176 The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the … 15 Mar 2021 Mediation Torus62 Limited (202008955) Case 202008955 · Old Property Condition categories The resident has complained about the landlord’s handling of the repair to their toilet. 12 Mar 2021 Mediation A2Dominion Homes Limited (202010262) Case 202010262 · Old Compensation categories The complaint is about the landlord’s handling of an obstruction to the resident’s parking space. 8 Mar 2021 Mediation Longhurst Group Limited (202002014) Case 202002014 · Old Occupancy Rights categories The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home. 8 Mar 2021 Mediation Metropolitan Housing Trust Limited (202006509) Case 202006509 The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is …