Clarion Housing Association Limited (202115194)
The complaint is regarding the landlord’s handling of repairs to the resident’s shower.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Thames Valley Housing Association Limited (202115301)
The complaint is about:
Unity Housing Association Limited (202102206)
The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its contractor’s conduct.
One Housing Group Limited (202126059)
The complaint concerns the landlord’s calculation of the resident’s rent increase.
Karbon Homes Limited (202126682)
The residents complained about the landlord’s: offer of compensation in relation to its handling of a repair to the fence. response to their concerns about the conduct of a staff member.
ForHousing Limited (202110311)
The complaint is about the landlord’s handling of the resident’s request for the concrete path at the property to be renewed with flagging.
The Riverside Group Limited (202120187)
The complaint is about the landlord’s handling of an annual gas safety check appointment.
Torus62 Limited (202123631)
The complaint is about the level of compensation the landlord offered in relation to its response to a leak.
Metropolitan Housing Trust Limited (202113980)
The complaint is about the landlord’s handling of a mutual exchange application.
Hyde Housing Association Limited (202101036)
The complaint is about:
Adullam Homes Housing Association Limited (202007783)
The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and rent reduction
Vale of Aylesbury Housing Trust Limited (202014351)
The complaint is about the landlord’s handling of the resident’s concerns related to the water pressure.
Wandle Housing Association Limited (202112199)
The complaint is about the landlord’s handling of a repair to a leak into the kitchen.
Clarion Housing Association Limited (202014005)
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
Southern Housing Group Limited (202012017)
The complaint concerns the landlord’s handling of a compensation request following reports of damp and mould.
Clarion Housing Association Limited (202119040)
The complaint is about the landlord’s response to a squirrel infestation.
Network Homes Limited (202116992)
The resident complained about the level of compensation the landlord offered in relation to its handling of repairs.
Metropolitan Housing Trust Limited (202104738)
The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered in respect of the formal complaint.
Places for People Homes Limited (202115072)
The complaint is about the landlord’s handling of the replacement of the resident’s roof.
Together Housing Association Limited (202017288)
This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm.
Thirteen Housing Group Limited (202105488)
The complaint concerns the landlord’s handling of repairs following a leak.
Bromford Housing Association Limited (202100489)
The complaint is about the handling of an outstanding repair to the fence.
Paragon Asra Housing Limited (202107245)
The resident complained about the landlord’s handling of the replacement of the washing machine in the property.
Clarion Housing Association Limited (202017590)
The resident complained about the landlord’s response to their reports about:
Riverside Housing Co-operative (Redditch) Limited (202014331)
The resident complained about the landlord’s handling of repairs to the property.
Clarion Housing Association Limited (202101071)
The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.
Habinteg Housing Association Limited (202002420)
The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property.
Clarion Housing Association Limited (202100303)
The landlord’s response to the resident’s reports of reoccurring roof leak.
Torus62 Limited (202004876)
The complaint is about the landlord’s handling of: Repairs to mould growth; Repairs to a leak from the kitchen sink; Works to install a sink in the toilet; A pest infestation in the loft.
Curo Places Limited (202015480)
The landlord’s response to the resident’s reports of asbestos contained in a fire door.
Onward Homes Limited (202100122)
The complaint is about the handling of repairs to the electrical sockets in the property.
Wandle Housing Association Limited (202101868)
The landlord’s handling of repairs to the resident’s kitchen following a leak.
Wandle Housing Association Limited (202102100)
The complaint is about the landlord’s handling of the front door repair.
Clarion Housing Association Limited (202007823)
The landlord’s handling of the resident’s reports of noise nuisance from the flat above.
Thames Valley Housing Association Limited (201907582)
The landlords handling of the residents reports concerning gardening and guttering issues.
Metropolitan Housing Trust Limited (202005851)
The complaint is about the landlord’s handling of a leak at the resident’s property.
Flagship Housing Group Limited (202006196)
The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the reclassification of the property.
Bromford Housing Association Limited (202012675)
The complaint is about the landlord’s handling of the repair to the boiler.
LiveWest Homes Limited (202100634)
The resident complained about the landlord’s handling of their request to install security lighting in the garden.
Torus62 Limited (202009030)
The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.
Paragon Asra Housing Limited (202009703)
The condition of the property when the resident moved in.
Torus62 Limited (202017392)
The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.
Karbon Homes Limited (202016566)
The resident complained about: The landlord’s handling of the kitchen replacement. The landlord’s handling of thier concerns about its Health & Safety and Covid guidance adherence. The landlord’s response to thier request for compensation.
Paragon Asra Housing Limited (202005466)
The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.
The Riverside Group Limited (202014886)
The complaint is about the level of compensation the landlord offered following a fire alarm repair.
Sovereign Housing Association Limited (202012693)
The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.
Midland Heart Limited (202013436)
The landlord’s response to reports of a leak.
A2Dominion Housing Group Limited (202007051)
The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.
GreenSquareAccord Limited (202013559)
The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a leak at their property.
Orbit Group Limited (201912684)
The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)