Irwell Valley Housing Association Limited (202420100)
The complaint is about the resident’s reports of a leak causing damp and mould at the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202340685)
The complaint is about the landlord's removal of the resident’s belongings.
Orbit Housing Association Limited (202330066)
The complaint is about the landlord's handling of repairs to the resident’s property.
Sanctuary Housing Association (202414577)
The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould).
Clarion Housing Association Limited (202318192)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Sanctuary Housing Association (202425499)
The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s complaint handling.
Nottingham Community Housing Association Limited (202320614)
The complaint is about the landlord’s handling of repairs to the resident’s front door.
Hexagon Housing Association Limited (202230630)
The complaint is about: The landlord’s provision of ground maintenance and cleaning, for which the resident pays a service charge. The landlord’s handling of the associated complaint.
Orbit Housing Association Limited (202401168)
The complaint is about: The landlord's handling of requests to repair the resident’s back door. The landlord’s handling of reports of damp and mould.
Clarion Housing Association Limited (202213864)
The complaint is about the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of compensation.
Clarion Housing Association Limited (202115194)
The complaint is regarding the landlord’s handling of repairs to the resident’s shower.
Thames Valley Housing Association Limited (202115301)
The complaint is about:
Unity Housing Association Limited (202102206)
The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its contractor’s conduct.
Hyde Housing Association Limited (202101036)
The complaint is about:
Adullam Homes Housing Association Limited (202007783)
The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and rent reduction
Wandle Housing Association Limited (202112199)
The complaint is about the landlord’s handling of a repair to a leak into the kitchen.
Sanctuary Housing Association (202121990)
The complaint is about:
Clarion Housing Association Limited (202014005)
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
Clarion Housing Association Limited (202119040)
The complaint is about the landlord’s response to a squirrel infestation.
Together Housing Association Limited (202017288)
This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm.
Bromford Housing Association Limited (202100489)
The complaint is about the handling of an outstanding repair to the fence.
Clarion Housing Association Limited (202017590)
The resident complained about the landlord’s response to their reports about:
Clarion Housing Association Limited (202101071)
The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.
Habinteg Housing Association Limited (202002420)
The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property.
Clarion Housing Association Limited (202100303)
The landlord’s response to the resident’s reports of reoccurring roof leak.
Sanctuary Housing Association (202104708)
The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered in response to the resident’s reports of damp and mould.
Wandle Housing Association Limited (202101868)
The landlord’s handling of repairs to the resident’s kitchen following a leak.
Wandle Housing Association Limited (202102100)
The complaint is about the landlord’s handling of the front door repair.
Clarion Housing Association Limited (202007823)
The landlord’s handling of the resident’s reports of noise nuisance from the flat above.
Thames Valley Housing Association Limited (201907582)
The landlords handling of the residents reports concerning gardening and guttering issues.
Sanctuary Housing Association (202013441)
The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.
Bromford Housing Association Limited (202012675)
The complaint is about the landlord’s handling of the repair to the boiler.
Sanctuary Housing Association (202016131)
The resident complained about the landlord’s response to reports about the condition of the windows.
Sovereign Housing Association Limited (202012693)
The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.
Clarion Housing Association Limited (202001842)
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
Sanctuary Housing Association (202006829)
The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property.
Clarion Housing Association Limited (202003359)
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)