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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Mediation ×

Showing 111 of 16,595 decisions matching "limited"

Decisions

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25 Feb 2026 Mediation Places for People Group Limited (202414178) Case 202414178 · ASB/Abuse/Nuisance Decision Case ID 202414178 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 18 Feb 2026 Mediation Hyde Housing Association Limited (202411990) Case 202411990 · Financial Decision Case ID 202411990 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 10 Feb 2026 Mediation A2Dominion Housing Group Limited (202424539) Case 202424539 · Estate Management Decision Case ID 202424539 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 2 Feb 2026 Mediation A2Dominion Housing Group Limited (202321044) Case 202321044 · ASB/Abuse/Nuisance Decision Case ID 202321044 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Mediation ForHousing Limited (202335161) Case 202335161 · Responsive repairs/activity Decision Case ID 202335161 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January … 29 Jan 2026 Mediation Hyde Housing Association Limited (202329068) Case 202329068 · Responsive repairs/activity Decision Case ID 202329068 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 14 Jan 2026 Mediation Ash-Shahada Housing Association Limited (202442114) Case 202442114 · Financial Decision Case ID 202442114 Decision type Investigation Landlord Ash-Shahada Housing Association Limited Landlord type Housing association Occupancy Assured Date 14 … 12 Jan 2026 Mediation Stonewater Limited (202340473) Case 202340473 · Responsive repairs/activity Decision Case ID 202340473 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 … 9 Jan 2026 Mediation Affordable Housing Communities Limited (202335441) Case 202335441 · For profit Decision Case ID 202335441 Decision type Investigation Landlord Affordable Housing Communities Limited Landlord type For profit Occupancy Shared Ownership Date … 15 Dec 2025 Mediation Ongo Homes Limited (202339800) Case 202339800 · Financial Decision Case ID 202339800 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 12 Dec 2025 Mediation Clarion Housing Association Limited (202320850) Case 202320850 · Financial Decision Case ID 202320850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 … 11 Dec 2025 Mediation Hexagon Housing Association Limited (202407012) Case 202407012 · Financial Decision Case ID 202407012 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 9 Dec 2025 Mediation Clarion Housing Association Limited (202334155) Case 202334155 · Estate Management Decision Case ID 202334155 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 27 Nov 2025 Mediation Hyde Housing Association Limited (202328523) Case 202328523 · Responsive repairs/activity Decision Case ID 202328523 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Mediation Orbit Housing Association Limited (202341077) Case 202341077 · Moving/Buying/Selling Home Decision Case ID 202341077 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Mediation Hyde Housing Association Limited (202333799) Case 202333799 · Responsive repairs/activity Decision Case ID 202333799 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Mediation Clarion Housing Association Limited (202339075) Case 202339075 · Responsive repairs/activity Decision Case ID 202339075 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 … 13 Nov 2025 Mediation Great Places Housing Group Limited (202335377) Case 202335377 · Financial Decision Case ID 202335377 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Mediation Clarion Housing Association Limited (202315456) Case 202315456 · Managing Relations Decision Case ID 202315456 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 … 24 Oct 2025 Mediation One Housing Group Limited (202428527) Case 202428527 · Old Property Condition categories Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Oct 2025 Mediation A2Dominion Housing Group Limited (202348588) Case 202348588 · Moving/Buying/Selling Home Decision Case ID 202348588 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Sep 2025 Mediation B3 Living Limited (202327551) Case 202327551 · Estate Management The complaint is about the landlord’s handling of reports of restricted access to a shared area. 18 Sep 2025 Mediation Abri Group Limited (202331031) Case 202331031 · Responsive repairs/activity The complaint is about the landlord’s handling of: Kitchen adaptations. 26 Aug 2025 Mediation GreenSquareAccord Limited (202423276) Case 202423276 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the contractor chimney sweep services. 26 Aug 2025 Mediation Irwell Valley Housing Association Limited (202420100) Case 202420100 · Old Property Condition categories The complaint is about the resident’s reports of a leak causing damp and mould at the property. 12 Aug 2025 Mediation Clarion Housing Association Limited (202340685) Case 202340685 · Estate Management The complaint is about the landlord's removal of the resident’s belongings. 24 Jul 2025 Mediation GreenSquareAccord Limited (202442992) Case 202442992 · Planned Works The complaint is about the landlord’s handling of: Damp and mould. The replacement of windows. 9 Jul 2025 Mediation Golding Homes Limited (202418958) Case 202418958 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the property. 9 Jun 2025 Mediation The Community Housing Group Limited (202333008) Case 202333008 · Responsive repairs/activity The complaint is about the landlord’s handling of internal repairs in the property. 30 May 2025 Mediation Orbit Housing Association Limited (202330066) Case 202330066 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s property. 13 May 2025 Mediation Clarion Housing Association Limited (202318192) Case 202318192 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 29 Apr 2025 Mediation Torus62 Limited (202405696) Case 202405696 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property. 8 Apr 2025 Mediation Nottingham Community Housing Association Limited (202320614) Case 202320614 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s front door. 24 Mar 2025 Mediation Saffron Housing Trust Limited (202319181) Case 202319181 · Estate Management The complaint is about the landlord’s handling of fence repairs at the resident’s property. 24 Feb 2025 Mediation Hexagon Housing Association Limited (202230630) Case 202230630 · Estate Management The complaint is about: The landlord’s provision of ground maintenance and cleaning, for which the resident pays a service charge. … 18 Feb 2025 Mediation The Guinness Partnership Limited (202206388) Case 202206388 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint. 14 Feb 2025 Mediation Aster Group Limited (202227882) Case 202227882 · Old Property Condition categories The complaint is about the landlord’s handling of insulation repairs at the property. 27 Nov 2024 Mediation Orbit Group Limited (202317725) Case 202317725 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the … 31 Oct 2024 Mediation Orbit Housing Association Limited (202401168) Case 202401168 · Old Property Condition categories The complaint is about: The landlord's handling of requests to repair the resident’s back door. The landlord’s handling of reports … 19 Sep 2024 Mediation Stonewater Limited (202334511) Case 202334511 · Estate Management The complaint is about the landlord’s handling of repairs to the car park access gate. 27 Aug 2024 Mediation One Vision Housing Limited (202320175) Case 202320175 · Old Property Condition migrated-2025 REPORT COMPLAINT 202320175 One Vision Housing Limited 27 August 2024 Our approach Under our early resolution process, the Ombudsman works … 19 Aug 2024 Mediation Stonewater Limited (202329558) Case 202329558 · Managing Relations REPORT COMPLAINT 202329558 Stonewater Limited 19 August 2024 Our approach Under our early resolution process, the Ombudsman works with the … 25 Jul 2024 Mediation Clarion Housing Association Limited (202213864) Case 202213864 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of … 2 Aug 2023 Mediation Abri Group Limited (202214884) Case 202214884 · Moving/Buying/Selling Home The complaint is about the resident’s tenancy type following a mutual exchange. 8 Nov 2022 Mediation Clarion Housing Association Limited (202115194) Case 202115194 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of repairs to the resident’s shower. 31 Aug 2022 Mediation Thames Valley Housing Association Limited (202115301) Case 202115301 · ASB/Abuse/Nuisance The complaint is about: 15 Aug 2022 Mediation Unity Housing Association Limited (202102206) Case 202102206 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its … 5 Jul 2022 Mediation One Housing Group Limited (202126059) Case 202126059 · Financial The complaint concerns the landlord’s calculation of the resident’s rent increase. 15 Jun 2022 Mediation Karbon Homes Limited (202126682) Case 202126682 · Managing Relations The residents complained about the landlord’s: offer of compensation in relation to its handling of a repair to the fence. … 26 May 2022 Mediation ForHousing Limited (202110311) Case 202110311 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for the concrete path at the property to be …