Birmingham City Council (202113825)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom floor. The resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
East Midlands Housing Group Limited (202201886)
The complaint is about the landlord’s handling of: The resident’s requests for it to replace her flooring, and the quality of its associated works and communication. The associated complaint.
Cognatum Estates Ltd (202014828)
The complaint is about:
Royal Borough of Kensington and Chelsea (202200791)
The complaint is about the landlord’s handling of: The resident’s reports of a water leak at his property. The resident's temporary decant. The resident’s complaint, including his claim for compensation.
Birmingham City Council (202121986)
REPORT COMPLAINT 202121986 Birmingham City Council 6 June 2023 Our approach […]
East Midlands Housing Group Limited (202121983)
REPORT COMPLAINT 202121983 East Midlands Housing Group Limited 13 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Kingston upon Hull City Council (202125791)
The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the landlord’s complaint handling.
London & Quadrant Housing Trust (202208063)
The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling.
Newlon Housing Trust (202013332)
The complaint is about the landlord’s: Response to the resident’s reports of water ingress through their ceiling; Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Thrive Homes Limited (202204257)
The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning. The Ombudsman has also considered the landlord’s record keeping.
Lambeth Council (202208360)
The complaint is about the landlord’s response to the resident’s reports of lighting and electrical concerns.
A2Dominion Housing Group Limited (202202700)
The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window.
Metropolitan Thames Valley Housing (202122002)
The complaint is about the landlord’s: Handling of repairs to the resident’s hot water system and the subsequent offer of compensation; Customer service.
Birmingham City Council (202123521)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports about rodents in the property. Response to the resident’s request for compensation for the damage caused to her belongings by the rodents, damp and mould. Record keeping. …
Housing For Women (202008719)
The resident has complained about the landlord’s handling of her reports of leaks, damp and mould at the property.
Manchester City Council (202101585)
The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen repairs The Ombudsman has also considered the landlord’s record keeping.
Rochdale Boroughwide Housing Limited (202205227)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their dog.
Anchor Hanover Group (202208627)
The complaint is about the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s call-out recharge by it to her, and its associated record keeping.
East Devon District Council (202210793)
The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over the tenancy of, and the associated repairs.
Hightown Housing Association Limited (202107538)
The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint about the condition in which the property had been handed over to her.
Housing Solutions (202206842)
The complaint is about the landlord’s handling of repairs to the communal bike shed.
The Riverside Group Limited (202208736)
The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit.
Basildon Borough Council (202112531)
The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.
The Guinness Partnership Limited (202111591)
The complaint is about the landlord’s handling of: The repair to the resident’s patio door and the associated offer of compensation. The formal complaint.
Orbit Housing Association Limited (202115952)
The complaint is about the landlord’s: Response to the resident’s reports of two damp patches to the ceiling at the property. Complaint handling. Record keeping.
Rochdale Boroughwide Housing Limited (202113713)
The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property.
Sovereign Housing Association Limited (202013956)
The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint about this matter.
Tamworth Borough Council (202128565)
The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments.
The Guinness Partnership Limited (202208335)
The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The associated complaint.
A2Dominion Housing Options Limited (202116978)
The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period when the resident reported the property was unfit.
Rochdale Boroughwide Housing Limited (202122922)
The complaint is about the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including staff behaviour related to this.
Rochdale Boroughwide Housing Limited (202207014)
The complaint is about the landlord’s response to the resident’s report that her fence had collapsed.
ForHousing Limited (202116637)
The complaint is about the landlord’s response to the repairs the resident reported at the property, including damp.
London Borough of Hackney (202114761)
REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Norwich City Council (202103925)
The complaint is about: The landlord’s response to the report of damp and mould in the property. The landlord’s communication with the resident in relation to the damp and mould in the property.
Paragon Asra Housing Limited (202105499)
The complaint is about the landlord’s response to the resident’s report about: A window repair. A gutter repair. The complaint handling.
Places for People Homes Limited (202105432)
The complaint is about the landlord’s: Action prior to a mutual exchange. Response to the resident’s reports of repairs required to the property. Complaints handling.
Riverside Housing Co-operative (Redditch) Limited (202204196)
The complaint is about the landlord’s response to the resident’s reports about the loss of heating and hot water at her property.
Westminster City Council (202016964)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial work needed to windows in the property. The associated complaint.
London Borough of Redbridge (202207531)
The complaint is about: The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s fencing.
Sandwell Metropolitan Borough Council (202107285)
The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home.
Housing Solutions (202015033)
The complaint is about the landlord’s response to the resident’s reports regarding antisocial behaviour (‘ASB’) from her neighbour.
Sanctuary Housing Association (202127230)
The complaint is about the landlord’s handling of: The resident’s reports of several repair issues, including damage to the guttering, flooring, several doors and a stop tap leak. The associated complaint.
Thames Valley Housing Association Limited (202014178)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also made a finding regarding the landlord’s handling of the resident’s complaint.
Southwark Council (202111944)
The complaint is about: The landlord’s handling of the resident’s reports of a theft and security issues in her building. The landlord’s response to the resident’s concerns about the provision of a concierge service. The landlord’s response to the resident’s assertion that she had not been receiving the window cleaning …
Cornwall Housing Limited (202206342)
The complaint is about the landlord’s response to the resident’s report of smoke nuisance from his neighbour’s property.
Hyde Housing Association Limited (202203223)
The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation which caused damage to her property in 2017/18. The resident’s report that her light fitting remains damaged following previous rodent activity. The associated complaint.
One Vision Housing Limited (202209853)
The complaint is about the landlord's response to the resident’s reports of damp and mould in a bedroom in the property, and its handling of the remedial repairs.
Sovereign Housing Association Limited (202203493)
The complaint is about: The landlord’s handling of the resident’s requests for disability adaptations to her bath recommended by her occupational therapist (OT). The landlord’s handling of the associated complaint.
Camden Council (202105321)
The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in the bathroom of his property. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)