Network Homes Limited (202013273)
The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Great Places Housing Association (202010282)
The complaint is about: The landlord’s handling of repairs to the resident’s storage heaters, immersion heater, and electricity meter. The landlord’s complaint handling.
Southwark Council (202109904)
The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property.
Haringey Council (202101167)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Bournville Village Trust (202014113)
The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend.
Midland Heart Limited (202015754)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) in 2020.
Peabody Trust (202016983)
The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted in a ceiling collapse. The landlord’s complaint handling.
Metropolitan Housing Trust Limited (202015534)
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
Optivo (202100001)
The complaint is about the landlord’s handling of the resident’s request to sell her share in the property.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202101157)
This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the Right to Buy (RTB) discount.
Poplar Housing And Regeneration Community Association Limited (202100940)
The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay to carrying out works regarding a kitchen fan and the landlord’s communication around this. The complaint is also about the landlord’s complaint handling.
Watford Community Housing Trust (201914487)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen.
North Tyneside Council (202009313)
The complaint is about the resident’s Gas Safety inspection on 2 April 2020.
Notting Hill Genesis (202013052)
The complaint is about the landlord’s response to the resident’s report of a broken door.
One Housing Group Limited (202100246)
The complaint is about the landlord’s handling of the resident’s report of a repair to the communal bike store door.
Birmingham City Council (202013786)
The resident has complained about the landlord’s handling of repairs to her property.
Hexagon Housing Association Limited (202101844)
The complaint is about the landlord’s handling of the resident’s reports of a water leak from the property above.
Notting Hill Genesis (202101988)
The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance, and her concerns about the flooring in the upstairs property. The associated complaint.
Calico Homes Limited (202009798)
The complaint is about the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation at the property.
Camden Council (202016028)
The complaint is about: The landlord’s handling of planned works. The cost of the planned works.
Clarion Housing Association Limited (202107827)
The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed for his lost items and costs from being decanted as a result of a leak.
Network Homes Limited (202010498)
The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property (from December 2019 onwards).
Hyde Housing Association Limited (202103219)
The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. The complaint is also about the landlord’s complaint handling.
London & Quadrant Housing Trust (201911304)
The complaint is about the landlord’s decision to issue a notice to the resident to remove items that he had stored in the communal cupboard when he previously had been permitted to use this, and its enforcement of this policy across all of the communal areas.
Hammersmith and Fulham Council (202105218)
The complaint is about: The landlord’s handling of the resident’s reports of damp. The associated complaint handling.
Southern Housing Group Limited (202015874)
The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use of cannabis by other residents on the block.
Tendring District Council (202101347)
The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s handling of the resident’s complaint and its record keeping.
Hammersmith and Fulham Council (202017220)
This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom.
Notting Hill Genesis (202014951)
This complaint is about the landlord’s handling of the resident’s complaint that it delayed in completing repairs to her wet room.
Vivid Housing Limited (202010013)
The resident complains about how the landlord responded to her reports of damp and mould in the property.
Southern Housing Group Limited (202009095)
The complaint is about the landlord’s response to investigate and resolve the resident’s reports of: Dog fouling by tenant A. Threats to kill by tenant B. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202010756)
The complaint is about the landlord’s response to the resident’s reports of damage caused to: The hot tub at the property whilst the landlord was undertaking adaptation repair works. The Astro turf at the property whilst the landlord was undertaking adaptation repair works.
Metropolitan Thames Valley Housing (202012607)
The landlord’s response to window repairs and snagging reports. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (201916023)
The complaint is about the landlord’s: Response to a leak at the resident’s property. Handling of remedial works following the leak. The Ombudsman has also investigated: the landlord’s complaint handling. the landlord’s record keeping.
Welwyn Hatfield Borough Council (202003333)
The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the landlord’s complaint handling.
Hackney Council (202005813)
The complaint is about the landlord’s response to the resident’s reports of repairs in the property.
London & Quadrant Housing Trust (202015446)
The complaints are about the landlord’s: Handling of repairs to the communal water supply pipe valves. Response to the resident’s reports of repair following an escape of water. Response to leaks within the resident’s block. The Ombudsman has also investigated the landlord’s complaint handling.
Onward Homes Limited (202014307)
The complaint is about the landlord’s response to the resident’s report of damp and mould in the property.
Peabody Trust 2018 (202002013)
The complaint concerns: the landlord's response to the resident's reports of antisocial behaviour. the landlord's handling of the resident's request to be re-housed. The landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202004086)
This complaint is about the landlord’s response to various repairs at the property.
Brighton and Hove City Council (202006311)
The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour from a neighbour. The landlord’s complaint handling.
Nottingham City Homes (202016325)
The complaint is about the level of compensation offered by the landlord regarding acknowledged service failures relating to communal fence repairs. The landlord’s complaints handling has also been investigated.
Catalyst Housing Limited (202011651)
The complaint is about the landlord's response to the residents’ reports of delays in the staircasing process.
Guinness Housing Association Limited (202109934)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB).
Norwich City Council (201914385)
This complaint is about: a. the landlord’s response to the resident’s reports of noise nuisance; b. the landlord’s complaint handling.
Leicester City Council (201909564)
The resident complains about the landlord’s handling of a number of repairs at the property.
Southwark Council (202010934)
The complaint is about the landlord’s handling of: The resident’s reports regarding her upstairs neighbour installing a doorbell camera at their shared entrance. The resident’s associated complaint.
Trent & Dove Housing Limited (202004506)
The resident has complained about the landlord's handling of his reports of anti-social behaviour (ASB).
Wandle Housing Association Limited (201916149)
The complaint is about: The landlord’s response to the resident’s report of damp and mould in her bathroom, in relation to its offer of compensation. The landlord’s complaint handling.
Lambeth Council (201910159)
The resident has complained about the landlord's handling of various repair reports in particular: Repairs to her windows. Repairs to her front door. Repairs to remedy poor external drainage and a collapsed kitchen underfloor pipe. The resident has complained about the landlord’s handling of her complaint. The Ombudsman has also …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)