Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202501751 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background In March 2025, the resident asked the landlord to remove […]
Decision Case ID 202438780 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident reported that her garden fence was damaged on 4 March […]
Decision Case ID 202400257 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background On 1 March 2024, the resident queried what the personal charges were […]
Decision Case ID 202503718 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The property is a 2-bedroom ground floor flat which was built in 2023. The […]
Decision Case ID 202348575 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident has been a tenant […]
Decision Case ID 202334182 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident has a secure tenancy with […]
Decision Case ID 202532113 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident reported damp and […]
Decision Case ID 202337946 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident reported ASB […]
Decision Case ID 202338211 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The residentrents her flat to her own tenant. The […]
Decision Case ID 202525025 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident reported experiencing damp and mould in her […]
Decision Case ID 202346688 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background The resident lives in a first floor flat. The neighbour […]
Decision Case ID 202402190 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 31 March 2026 Background In December 2023 the resident reported a roof […]
Decision Case ID 202325057 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 March 2026 Background The resident has stated that she is vulnerable but […]
Decision Case ID 202527446 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a detached house with a garage. […]
Decision Case ID 202420819 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lived in a flat on the 10th floor of a […]
Decision Case ID 202445902 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background Between March and November 2024 the resident complained about numerous repairs outstanding […]
Decision Case ID 202523700 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives with her husband and baby. She has additional […]
Decision Case ID 202527523 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background The resident lives in the top floor flat in a converted […]
Decision Case ID 202535798 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives with her daughter. She was unhappy about the delays […]
Decision Case ID 202340629 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The resident lives in a flat in a purpose-built block. […]
Decision Case ID 202529282 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives in the property with her family. […]
Decision Case ID 202347450 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Leaseholder Date 31 March 2026 Background The resident complained to the landlord about the length of time it had […]
Decision Case ID 202503830 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident has health […]
Decision Case ID 202332493 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in flat and is elderly. She reported […]
Decision Case ID 202427252 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenant Date 31 March 2026 Background The landlord has listed that it has […]
Decision Case ID 202520731 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The landlord is aware the resident […]
Decision Case ID 202347137 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 March 2026 Background The resident has been the leaseholder […]
Decision Case ID 202502857 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The property is a ground-floor maisonette. […]
Decision Case ID 202411325 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 March 2026 Background The resident lives in a 6th floor flat in the landlord’s […]
Decision Case ID 202346967 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The resident had reported […]
Decision Case ID 202314014 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Assured Tenancy Date 28 March 2026 Background The resident reported a leak from the roof, which was […]
Decision Case ID 202413105 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a top floor flat. Her tenancy […]
Decision Case ID 202331899 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secured Tenancy Date 27 March 2026 Background From late 2021 the resident was reporting noise […]
Decision Case ID 202329894 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a […]
Decision Case ID 202405984 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident has tilt and turn windows in her home. […]
Decision Case ID 202316588 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background In early 2023 the resident […]
Decision Case ID 202401272 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident lived in a 2-bedroom property with her partner and […]
Decision Case ID 202327117 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident was unhappy with the landlord’s response to issues with antisocial […]
Decision Case ID 202409634 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 March 2026 Background The resident lives in a 3-bedroom […]
Decision Case ID 202405951 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 March 2026 Background The resident raised a complaint on 19 March 2024 as […]
Decision Case ID 202522150 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 26 March 2026 Background The resident applied to make internal alterations in his flat […]
Decision Case ID 202338412 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy Date 26 March 2026 Background The resident complained to the landlord about prolonged […]
Decision Case ID 202345805 Decision type Investigation Landlord Nottingham Community Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident has physical and mental health conditions. […]
Decision Case ID 202347611 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lived in a ground floor flat and reported […]
Decision Case ID 202337916 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 March 2026 Background The resident reported damp and mould in […]
Decision Case ID 202520130 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident uses a machine at night to help him breathe. He complained […]
Decision Case ID 202410370 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 March 2026 Background The resident lives in a block of flats with […]
Decision Case ID 202344563 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The property is a 2-bedroom flat. There is a […]
Decision Case ID 202442511 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 March 2026 Background The resident lives at the property with her 2 […]
Decision Case ID 202307644 Decision type Investigation Landlord The Pioneer Housing and Community Group Limited Landlord type Housing Association Occupancy Leaseholder Date 26 March 2026 Background The resident moved into the property on […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |