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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Maladministration ×

Showing 1,143 of 16,595 decisions matching "london"

Decisions

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18 May 2026 Maladministration London & Quadrant Housing Trust (202432891) Case 202432891 · Responsive repairs/activity Decision Case ID 202432891 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 29 Apr 2026 Maladministration London & Quadrant Housing Trust (202517130) Case 202517130 · Managing Relations Decision Case ID 202517130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Mar 2026 Maladministration London & Quadrant Housing Trust (202340712) Case 202340712 · Health and Safety (inc. building safety) Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 6 Mar 2026 Maladministration London Borough of Lambeth (202422466) Case 202422466 · Local Authority / ALMO or TMO Decision Case ID 202422466 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 5 Mar 2026 Maladministration London Borough of Camden Council (202405037) Case 202405037 · Local Authority / ALMO or TMO Decision Case ID 202405037 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 5 Mar 2026 Maladministration London & Quadrant Housing Trust (202423504) Case 202423504 · Managing Relations Decision Case ID 202423504 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Feb 2026 Maladministration London Borough of Barking and Dagenham (202341562) Case 202341562 · Local Authority / ALMO or TMO Decision Case ID 202341562 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 27 Feb 2026 Maladministration London Borough of Camden Council (202516776) Case 202516776 · Local Authority / ALMO or TMO Decision Case ID 202516776 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 27 Feb 2026 Maladministration London Borough of Camden Council (202527094) Case 202527094 · Local Authority / ALMO or TMO Decision Case ID 202527094 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 27 Feb 2026 Maladministration London Borough of Harrow (202316982) Case 202316982 · Local Authority / ALMO or TMO Decision Case ID 202316982 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority Occupancy Leaseholder Date 27 … 27 Feb 2026 Maladministration London & Quadrant Housing Trust (202313958) Case 202313958 · Managing Relations Decision Case ID 202313958 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202305309) Case 202305309 · Local Authority / ALMO or TMO Decision Case ID 202305309 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 26 Feb 2026 Maladministration London Borough of Wandsworth (202342591) Case 202342591 · Local Authority / ALMO or TMO Decision Case ID 202342591 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration London Borough of Wandsworth (202436927) Case 202436927 · Local Authority / ALMO or TMO Decision Case ID 202436927 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 25 Feb 2026 Maladministration London Borough of Lewisham (202525114) Case 202525114 · Local Authority / ALMO or TMO Decision Case ID 202525114 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 25 Feb 2026 Maladministration London Borough of Tower Hamlets (202331397) Case 202331397 · ASB/Abuse/Nuisance : Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO … 25 Feb 2026 Maladministration London & Quadrant Housing Trust (202519749) Case 202519749 · Managing Relations 10Decision Case ID 202519749 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 25 Feb 2026 Maladministration London & Quadrant Housing Trust (202522963) Case 202522963 · Managing Relations Decision Case ID 202522963 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Feb 2026 Maladministration London Borough of Lambeth (202319330) Case 202319330 · Local Authority / ALMO or TMO Decision Case ID 202319330 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 24 Feb 2026 Maladministration London & Quadrant Housing Trust (202338664) Case 202338664 · Managing Relations Decision Case ID 202338664 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202322934) Case 202322934 · Local Authority / ALMO or TMO Decision Case ID 202322934 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 20 Feb 2026 Maladministration London & Quadrant Housing Trust (202508617) Case 202508617 · Managing Relations Decision Case ID 202508617 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 Maladministration London Borough of Camden Council (202320005) Case 202320005 · Local Authority / ALMO or TMO Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Feb 2026 Maladministration London & Quadrant Housing Trust (202423640) Case 202423640 · Managing Relations Decision Case ID 202423640 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 Maladministration London & Quadrant Housing Trust (202516158) Case 202516158 · Managing Relations Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Feb 2026 Maladministration London Borough of Islington (202327699) Case 202327699 · Local Authority / ALMO or TMO The landlord did not identify the resident’s emails from November 2023 as a formal complaint. This caused a delay in … 17 Feb 2026 Maladministration London Borough of Lambeth (202424377) Case 202424377 · Local Authority / ALMO or TMO Decision Case ID 202424377 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 16 Feb 2026 Maladministration London Borough of Lewisham (202442163) Case 202442163 · Local Authority / ALMO or TMO Decision Case ID 202442163 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 13 Feb 2026 Maladministration London Borough of Enfield (202424493) Case 202424493 · Local Authority / ALMO or TMO Decision Case ID 202424493 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 13 … 13 Feb 2026 Maladministration London Borough of Islington (202412905) Case 202412905 · Local Authority / ALMO or TMO The landlord did not respond appropriately to the resident’s earlier complaint which caused further delays in reaching a resolution. It … 13 Feb 2026 Maladministration London & Quadrant Housing Trust (202407303) Case 202407303 · Managing Relations Decision Case ID 202407303 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 12 Feb 2026 Maladministration London Borough of Croydon (202416544) Case 202416544 · Local Authority / ALMO or TMO Decision Case ID 202416544 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 12 Feb 2026 Maladministration London Borough of Ealing (202348401) Case 202348401 · Local Authority / ALMO or TMO Decision Case ID 202348401 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 12 Feb 2026 Maladministration London & Quadrant Housing Trust (202431536) Case 202431536 · Responsive repairs/activity Decision Case ID 202431536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Feb 2026 Maladministration London Borough of Lambeth (202344328) Case 202344328 · Local Authority / ALMO or TMO Decision Case ID 202344328 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Maladministration London Borough of Newham (202328922) Case 202328922 · Local Authority / ALMO or TMO Decision Case ID 202328922 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 9 Feb 2026 Maladministration London & Quadrant Housing Trust (202414893) Case 202414893 · Managing Relations Decision Case ID 202414893 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 6 Feb 2026 Maladministration London Borough of Barnet (202425854) Case 202425854 · Local Authority / ALMO or TMO Decision Case ID 202425854 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Maladministration London Borough of Lambeth (202440922) Case 202440922 · Local Authority / ALMO or TMO Decision Case ID 202440922 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Maladministration London & Quadrant Housing Trust (202217857) Case 202217857 · Managing Relations Decision Case ID 202217857 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Feb 2026 Maladministration London Borough of Newham (202448284) Case 202448284 · Local Authority / ALMO or TMO Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 5 Feb 2026 Maladministration London Borough of Tower Hamlets (202400211) Case 202400211 · Local Authority / ALMO or TMO Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 4 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202518785) Case 202518785 · Local Authority / ALMO or TMO Decision Case ID 202518785 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 4 Feb 2026 Maladministration London & Quadrant Housing Trust (202328965) Case 202328965 · Health and Safety (inc. building safety) Decision Case ID 202328965 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 2 Feb 2026 Maladministration London Borough of Camden Council (202513249) Case 202513249 · Local Authority / ALMO or TMO Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 2 Feb 2026 Maladministration London Borough of Ealing (202325804) Case 202325804 · Local Authority / ALMO or TMO Decision Case ID 202325804 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration London Borough of Camden Council (202522015) Case 202522015 · Managing Relations Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 30 Jan 2026 Maladministration London Borough of Hammersmith and Fulham (202521839) Case 202521839 · Local Authority / ALMO or TMO Decision Case ID 202521839 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 30 Jan 2026 Maladministration London Borough of Hounslow (202413509) Case 202413509 · Local Authority / ALMO or TMO Decision Case ID 202413509 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration London Borough of Lewisham (202417652) Case 202417652 · Local Authority / ALMO or TMO Decision Case ID 202417652 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO …