Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202404776 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 June 2026 Background The resident reported repairs to her […]
Decision Case ID 202519087 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 May 2026 Background The resident lives in a flat with […]
Decision Case ID 202444157 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 May 2026 Background The resident complained to the landlord about […]
Decision Case ID 202407751 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority Occupancy Secure Tenancy Date 28 May 2026 Background The resident lives at the property with her children, and […]
Decision Case ID 202410185 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 May 2026 Background The resident lives in a ground floor […]
Decision Case ID 202535597 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure Tenancy Date 27 May 2026 Background The resident reported to the landlord sink blockages in […]
Decision Case ID 202429967 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 May 2026 Background On 24 June 2023, the resident asked […]
Decision Case ID 202502362 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 May 2026 Background The resident has complained about […]
Decision Case ID 202532414 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 May 2026 Background In September 2025, the landlord’s […]
Decision Case ID 202529839 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 May 2026 Background During April 2025 the resident asked […]
Decision Case ID 202342503 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 May 2026 Background In 2022, the resident reported on […]
Decision Case ID 202346734 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 14 May 2026 Background In July 2023, the resident reported that […]
Decision Case ID 202424318 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure tenancy Date 12 May 2026 Background The resident lives in a first-floor flat. He was unhappy […]
Decision Case ID 202501018 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 May 2026 Background The resident is vulnerable because of […]
Final Decision Case ID – 202524424 CaseId : 202524424 Created and sent on : 06/05/2026 at 10:47 Created by : Azure-Jjordan@housing-ombudsman.org.uk Created using template Determination email to resident DER1 Emailed from address : casework@housing-ombudsman.org.uk Email […]
Decision Case ID 202424231 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident complained about various maintenance issues in her home, […]
Decision Case ID 202429943 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident has experienced drainage blockage and […]
Decision Case ID 202514601 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident lives in a top floor […]
Decision Case ID 202453391 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident has repeatedly reported water […]
Decision Case ID 202541121 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background In February 2025, the resident […]
Decision Case ID 202345701 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident has experienced issues about grounds […]
Decision Case ID 202400266 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident lives with her partner in […]
Decision Case ID 202346606 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background In October 2023, the resident complained […]
Decision Case ID 202334996 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background In December 2023, the resident reported […]
Decision Case ID 202340811 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background In November 2023 the resident complained […]
The landlord failed to meet its policy timescales to respond at both stages of its complaint’s process and incorrectly issued a third complaint response.
Decision Case ID 202525255 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident lives at the property with her […]
Decision Case ID 202529241 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in the property […]
Decision Case ID 202519700 Decision type Investigation Landlord Redditch Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident reported antisocial behaviour (ASB) to […]
Decision Case ID 202504195 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident raised repairs to his communal hall way […]
Decision Case ID 202527520 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 April 2026 Background The resident lives in a first […]
Decision Case ID 202309773 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 April 2026 Background The resident lives in a property […]
Decision Case ID 202426038 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 April 2026 Background The resident lives in a one-bedroom ground floor flat. He […]
Decision Case ID 202539008 Decision type Investigation Landlord Guildford Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 27 April 2026 Background The resident reported rats in the loft […]
Decision Case ID 202514153 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 April 2026 Background The resident has arthritis and her […]
Decision Case ID 202432099 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 21 April 2026 Background Between January and September 2023, the resident was in communication with […]
Decision Case ID 202318429 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident has severely impaired sight and […]
Decision Case ID 202535492 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 April 2026 Background In September 2025, the resident reported […]
Decision Case ID 202339841 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported that his front […]
Decision Case ID 202345070 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The complaint concerns the landlord’s […]
Decision Case ID 202441254 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident lives in a […]
Decision Case ID 202500722 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 17 April 2026 Background The resident reported that the landlord […]
Decision Case ID 202504920 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident reported issues with […]
Decision Case ID 202343576 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident has reported antisocial […]
Decision Case ID 202343837 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident became a tenant of […]
Decision Case ID 202500054 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 April 2026 Background During 2023 the landlord carried out repairs […]
Decision Case ID 202428299 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 April 2026 Background The resident reported a leak and mould […]
Decision Case ID 202341200 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 April 2026 Background The resident’s representative reported a roof leak […]
Decision Case ID 202405680 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 April 2026 Background The resident complained about delays in […]
Decision Case ID 202348575 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident has been a tenant […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |