Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202305309 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 26 February 2026 Background The resident lives in […]
Decision Case ID 202525669 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives at the property […]
Decision Case ID 202342591 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident lives in a block of […]
Decision Case ID 202436927 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident requested service charge documentation on […]
The landlord did not conduct a sufficiently thorough investigation at stage 1 and failed to acknowledge or appropriately respond to the resident’s escalation request. The complaint process was protracted, lacked clear oversight, and required the resident to repeatedly chase. It also failed to provide a clear plan to bring matters …
The landlord’s stage 1 response was delayed and confusingly incorporated the compensation offered in another complaint in its assessment of this complaint.
Decision Case ID 202321218 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident successfully bid on a property that was advertised with […]
Decision Case ID 202520789 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident’s daughter told the landlord there was damp and mould in […]
Decision Case ID 202406088 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date 26 February 2026 Background The resident owns and lives in an apartment within a block. […]
Decision Case ID 202521908 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The resident lives in a second floor flat. In […]
Decision Case ID 202524778 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Other Date 26 February 2026 Background The resident moved into the […]
Decision Case ID 202448219 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background The resident lives in a block of flats. He […]
Decision Case ID 202518039 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a flat. She reported damp and mould to […]
Decision Case ID 202425084 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives with her child, who she […]
The landlord provided timely responses to the resident, but these responses lacked clarity on how it was managing the ongoing ASB issues and how it was going to provide a lasting and meaningful resolution. Whilst the landlord did identify areas of learning, it did not identify failings in its handling …
Decision Case ID 202432541 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident’s tenancy of a new build […]
Decision Case ID 202319637 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The reported issues in her property, including cold coming through the […]
Decision Case ID 202421861 Decision type Investigation Landlord Hinckley and Bosworth Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident lived in a […]
Decision Case ID 202509357 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident complained that birds had returned to nest on […]
Decision Case ID 202515440 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 25 February 2026 Background The resident lives in a flat. […]
Decision Case ID 202329442 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 25 February 2026 Background The landlord agreed to rehouse the […]
Decision Case ID 202525114 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident complained that her windows […]
: Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident told the landlord […]
10Decision Case ID 202519749 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 February 2026 Background The resident lives in a 3-bedroom ground floor […]
Decision Case ID 202522963 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident and her daughter have underlying health issues. […]
Decision Case ID 202339671 Decision type Investigation Landlord Mid Suffolk District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident has reported damp and […]
Decision Case ID 202405777 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 February 2026 Background Prior to completing the purchase of the property, which was a new-build property, […]
Decision Case ID 202323989 Decision type Investigation Landlord The Extracare Charitable Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 February 2026 Background The resident moved to the property in a retirement village […]
Decision Case ID 202424797 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives with his wife […]
Decision Case ID 202324241 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a flat which is located within a […]
Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident has lived in the property, a 2-bedroom […]
Decision Case ID 202441561 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 February 2026 Background The resident lives in a first […]
Decision Case ID 202319330 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident is elderly and lives in a flat. […]
Decision Case ID 202338664 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives with his partner and 2 children. […]
Decision Case ID 202422862 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The resident was unhappy with the progress of removing cladding […]
Decision Case ID 202514554 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives in a house. The landlord fitted replacement kitchen units […]
Decision Case ID 202342242 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident is a tenant of the landlord’s. Her tenancy began […]
Decision Case ID 202438843 Decision type Investigation Landlord Stockport Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives in a 3-bedroom house with 5 other members […]
Decision Case ID 202424348 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The property is a 2-bedroom top floor flat in a 3-storey […]
Decision Case ID 202453484 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 February 2026 Background The resident lives on the sixth floor of a block. […]
Decision Case ID 202524862 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 February 2026 Background 1. The resident complained about the landlord’s handling of kitchen […]
Decision Case ID 202322934 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident complained that […]
Decision Case ID 202400282 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 23 February 2026 Background The resident lives in a flat on the fourth floor […]
Decision Case ID 202421241 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident was unhappy with how the […]
Decision Case ID 202422458 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident complained about multiple outstanding repairs from the […]
Decision Case ID 202450779 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident has anxiety and depression. Her bathroom […]
Decision Case ID 202422883 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a house owned by the landlord. She […]
Decision Case ID 202442833 Decision type Investigation Landlord Warwick District Council Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 23 February 2026 Background The property is a newly built […]
Decision Case ID 202333410 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident lives in a second-floor flat. She reported that […]
Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 February 2026 Background Following roof repairs, the resident made a […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |