London Borough of Lambeth (202328058)
The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (MTV) (202321380)
The complaint is about the landlord’s handling of; repairs to the resident’s back door, the garden fence and back gate at the property. the resident’s complaint.
Mount Green Housing Association Limited (202205840)
The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The associated complaint handling.
Sanctuary Housing Association (202347040)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Birmingham City Council (202231252)
The resident’s complaint is about: The landlord’s handling of his requests for kitchen refurbishment, which the resident believed amounted to discrimination. The landlord’s complaint handling.
Norwich City Council (202338173)
The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s complaint.
Peabody Trust (202225937)
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
Clarion Housing Association Limited (202403888)
The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Colchester City Council (202226334)
The complaint is about the landlord’s handling of reports of damp and mould affecting the property. The Ombudsman has also assessed the landlord’s record keeping.
Hammersmith and Fulham Council (202310579)
The resident’s complaint is about the landlord’s handling of repairs to the boiler and her request for compensation for gas usage. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202233340)
The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service has also considered the landlord’s handling of the complaint.
Islington Council (202303327)
The complaint refers to the landlord’s handling of reports about the balcony doors and the consequent water penetration. The Ombudsman has also considered the landlord’s: Complaint handling; and, Record keeping.
Lewisham Council (202325844)
The complaint is about the landlord's handling of the resident’s request to remove a coal bunker from the front hallway.
London Borough of Brent (202340120)
The compliant is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Croydon (202318405)
The complaint is about the landlord’s handling of reports about repairs at the property. The Ombudsman has also considered the landlord’s: Handling of the associated formal complaint. Record keeping with respect to the issues.
London Borough of Harrow (202344547)
The complaint is about the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required to the roof. the associated complaint.
Nottingham Community Housing Association Limited (202310444)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint.
One Housing Group Limited (202312620)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
Sovereign Network Homes (Former Network Homes) (202326330)
The complaint is about the landlord’s handling of: The resident’s request for a management transfer. The resident’s reports of leaks, damp and mould and the subsequent repairs.
Stoke-on-Trent City Council (202232604)
The complaint is about the landlord’s handling of the resident’s concerns about the back door to her property. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202318175)
The complaint is about the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint.
London Borough of Lewisham (202319152)
The complaint is about the landlord’s handling of the resident’s damp and mould reports.
Great Yarmouth Borough Council (202231188)
The complaint is about the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs in the property. The claim for damage to the household’s belongings. The management of the tenancy including audits and an alleged breach resulting in allegations of discrimination. The associated complaints.
Notting Hill Genesis (NHG) (202128629)
The resident’s complaint is about the landlord’s response to the resident’s request for information on the introduction of a service charge. The Ombudsman has also considered the associated complaint handling.
Peabody Trust (202330653)
The complaint is about: The landlord’s handling of the resident’s report of a roof leak. The landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Platform Housing Group Limited (202345356)
The complaint is about the landlord’s handling of the resident’s: Request to repair his windows. Reports of damp and mould. Request to replace his storage heater. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202318447)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her property’s windows.
Arhag Housing Association Limited (202345623)
The complaint is about the landlord’s handling of the resident’s request for replacement windows and repairs to the external render. The Ombudsman has also considered the landlord’s complaint handling.
Eastlight Community Homes Limited (202340713)
The complaint is about the landlord’s handling of the resident’s reports that her neighbour was: causing noise nuisance. smoking cannabis.
Harlow District Council (202347550)
The complaint is about the landlord’s handling of the resident’s request for a mutual exchange.
Hyde Housing Association Limited (202313640)
The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202325559)
The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s concerns about loft insulation. This investigation also considers the landlord’s record keeping and complaint handling.
Peabody Trust (202225388)
The complaint is about the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202307796)
The complaint is about the landlord’s response to the resident’s concerns regarding: The level and reasonableness of communal cleaning and management costs payable through the service charge. The standard of cleaning in the communal areas of his block. The Ombudsman has also considered the landlord’s handling of the related complaint.
Southend-on-Sea City Council (202215902)
The complaint is about the landlord’s: Handling of window and door replacement work at the resident’s property. Response to the resident’s reports of poor staff conduct. Complaint handling.
Town and Country Housing (202330045)
The complaint is about the resident’s reports about the landlord’s handling of: Repairs and the subsequent damp and mould in the former property, including the amount of compensation offered. The associated complaints.
Camden Council (202344618)
The complaint is about the landlord’s handling of reports of damp and mould.
Leeds City Council (202342553)
The complaint is about the landlord’s handling of various repairs in the resident’s property. The Ombudsman has also considered the associated complaint handling.
Longhurst Group Limited (202347088)
The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen cupboards within her property. associated complaint.
Southern Housing (202320944)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from his neighbour. Associated complaint.
Swindon Borough Council (202226351)
The complaint is about the landlord’s handling of the resident’s belongings including her disability equipment, following flooding at the property.
Torus62 Limited (202339057)
The complaint is about the landlord’s response to the resident’s complaint regarding damp, mould, and associated repairs.
Orbit Housing Association Limited (202403133)
The complaint is about how the landlord has handled the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Stonewater Limited (202310055)
The complaint is about the landlord’s handling of service charges for support. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202307967)
The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property.
A2Dominion Housing Group Limited (202308664)
The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202306125)
The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint.
Birmingham City Council (202300045)
The complaint is about the landlord’s handling of repairs to the resident’s boiler and gas pipework. The Ombudsman has also investigated the landlord’s handling of the complaint.
Clarion Housing Association Limited (202219905)
The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202234702)
The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. The replacement of her property’s bathroom. Blocked, backed up, and leaking drains and pipework at her property. Missing manhole and electrical socket covers and a mice infestation in her building’s …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)