Clarion Housing Association Limited (202013901)
The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hounslow Council (202109038)
The complaint is about: the landlord’s handling of the resident’s reports concerning antisocial behaviour from his neighbour. the landlord’s complaint handling.
Thurrock Council (202016111)
The complaint is regarding the landlord’s response to the resident’s: Reports of a roof leak. Reports of a drainage issue in her kitchen. The Ombudsman has made a finding regarding the landlord’s handling of the resident’s complaint.
Town and Country Housing (202120138)
The complaint concerns the landlord’s handling of the resident’s report of theft of his bike from the property car park.
Westminster City Council (202009409)
The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks into the property.
Leeds City Council (202104606)
This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property.
London & Quadrant Housing Trust (202101094)
This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase in her service charge; The landlord’s complaint handling.
Newlon Housing Trust (202103451)
The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s complaint handling has also been considered.
Waltham Forest Council (202118210)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Basildon Borough Council (202010721)
The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020.
Flagship Housing Group Limited (202102407)
REPORT COMPLAINT 202102407 Flagship Housing Group Limited 26 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London & Quadrant Housing Trust (202113369)
The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling.
Network Homes Limited (202103084)
The complaint is about: The landlord’s handling of the resident’s reports of damp at her property. The landlord’s handling of repairs required to the drainage system.
Epping Forest District Council (202014140)
The complaint is regarding: The landlord’s response to the resident’s report of a leak in her property. The landlord’s handling of the resident’s reports of damp and mould in the property. This Service has also made a separate finding regarding the landlord’s record keeping.
Metropolitan Thames Valley Housing (202009910)
REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Hammersmith and Fulham Council (202100502)
The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The Ombudsman has also considered the landlord’s record keeping.
Metropolitan Thames Valley Housing (202103667)
The complaint concerns how the landlord handled the resident’s reports of remedial works to her kitchen following a water leak from the property above.
Birmingham City Council (202012972)
The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint.
Southern Housing Group Limited (202017178)
This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns raised by the resident about estate services.
Southwark Council (202007668)
The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been placed on an introductory tenancy rather than a secure tenancy. The associated formal complaint.
Southwark Council (202121360)
The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property.
Westminster City Council (202106183)
The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in 2019 and two windows in the living room and bedroom.
Birmingham City Council (202108749)
The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated complaint.
London & Quadrant Housing Trust (202112089)
The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs.
Southwark Council (202101685)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof.
Leeds City Council (202102205)
This complaint is about the landlord’s handling of brickwork repairs to the resident’s property.
One Housing Group Limited (202110107)
The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints.
Lambeth Council (202104181)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202115414)
The complaint is about: The landlord’s response to the resident’s request for his toilet seat to be repaired. The landlord’s handling of the associated complaint.
Birmingham City Council (202109066)
The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the inside of the resident’s property. The associated complaint.
Thames Valley Housing Association Limited (202110462)
The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.
A2Dominion Housing Group Limited (202114719)
The resident complained about the landlord’s handling of her: Transfer request. Associated complaint.
London & Quadrant Housing Trust (202017193)
The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.
Longhurst Group Limited (202108482)
The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a window installation at his property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Great Places Housing Association (202108718)
The complaint is about the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated complaint.
Onward Homes Limited (202100271)
The complaint is about the landlord’s handling of repairs to an ongoing leak from a porch roof.
ForHousing Limited (202111500)
The complaint is about the landlord’s handling of works to replace external doors and to remedy damp and mould in the resident’s property.
Metropolitan Thames Valley Housing (202115012)
The complaint is about the landlord’s response to:
Magenta Living (202113308)
The complaint is about the landlord’s response to the resident’s reports about repairs to her dividing fence.
Metropolitan Thames Valley Housing (202106427)
REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
MHS Homes Ltd (202002691)
The complaint is about: the level of compensation the landlord has offered in response to the resident’s complaint about the delay in carrying out repairs to her bathroom. the landlord’s handling of the resident’s complaint.
Birmingham City Council (202103060)
REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
A2Dominion Housing Group Limited (202009687)
The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the communal areas, including the bin store.
Birmingham City Council (202011461)
The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s complaint.
Brent Council (202105638)
The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The landlord’s complaints handling.
Bristol City Council (202110758)
The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor.
Ealing Council (202005837)
The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. The complaint is about the landlord’s handling of the subsequent complaint.
Hackney Council (202104301)
The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property.
Hyde Housing Association Limited (202016195)
This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling.
LiveWest Homes Limited (202100646)
The complaint is about the landlord’s decision to recharge the resident for the repair works following the end of the tenancy.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)