London & Quadrant Housing Trust (202421083)
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Camden Council (202412754)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the smell of cannabis into her flat.
London Borough of Ealing (202431561)
The complaint is about the landlord’s handling of the resident’s request for compensation following a roof leak.
London Borough of Hillingdon (202452711)
The complaint is about the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint.
London & Quadrant Housing Trust (202347855)
The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. associated complaint.
London Borough of Hammersmith and Fulham (202405556)
The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property.
London & Quadrant Housing Trust (202403569)
The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023.
London & Quadrant Housing Trust (202405211)
The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. The associated complaint.
London & Quadrant Housing Trust (202430917)
The complaint is about the landlord’s handling of balcony repairs.
London Borough of Hackney (202444098)
The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low hot water pressure and drainage issues. leaks in the bathroom and subsequent repairs. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London Borough of Camden Council (202446702)
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint.
London Borough of Hounslow (202339645)
The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports about the temperature of the water, problems with the water pressure and a chemical smell from the hot water cylinder. associated request for a combi boiler to be installed.
London Borough of Newham (202218560)
The complaint is about the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting in the extractor fan. A roof leak in August 2021. Low water pressure and banging pipes. We have also investigated the landlord’s: Complaint handling. Record keeping.
London Borough of Hammersmith and Fulham (202335312)
The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling.
London Borough of Lambeth (202338811)
The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint.
London & Quadrant Housing Trust (202431128)
The complaint is about the landlord’s: Handling of a leak and the condition of the bathroom. Handling of repairs. The landlord’s complaint handling is also considered.
London & Quadrant Housing Trust (202322362)
The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202319401)
The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to the resident’s property’s leaks. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202501426)
The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202422218)
The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also considered the landlord’s complaint handling.
London Borough of Lambeth (202430174)
The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated complaint.
London & Quadrant Housing Trust (202344079)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows and a communal carpet. Complaint handling.
London & Quadrant Housing Trust (202413622)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated remedial repairs.
London & Quadrant Housing Trust (202405907)
The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202422284)
The resident’s complaint is about the landlord’s handling of a boiler repair.
London & Quadrant Housing Trust (202334938)
The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to the heat and hot water system. reports of pests in the roof and the associated repairs. complaint.
London & Quadrant Housing Trust (202342278)
The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202451127)
The complaint is about the landlord’s handling of the repair to the drainage system.
London Borough of Brent (202436365)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould.
London Borough of Hackney (202342556)
The complaint is about the landlord's handling of electrical repairs following a leak.
London Borough of Hackney (202449374)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs.
London Borough of Lewisham (202411470)
The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould and algae in communal areas including on the carpet. Trip hazards and crumbling stairs. Repairs to communal lighting. Repairs to guttering. Block cleaning and internal decoration. Pest control. The Ombudsman …
London Borough of Ealing (202427554)
The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have also considered the landlord’s complaint handling.
London Borough of Enfield (202338681)
The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202449252)
The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould.
London Borough of Islington (202346285)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould.
London Borough of Wandsworth (202450375)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s reports of damage to personal belongings caused by mould. Repairs to the damaged bath. The associated complaint.
London Borough of Harrow (202417193)
The complaint is about the landlord’s handling of the resident’s reports of:
London & Quadrant Housing Trust (202323936)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the security of the communal entry door. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202331394)
The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lewisham (202422601)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Concerns about the condition of the property. Queries about a rent account and service charges. We have also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202427886)
The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint
London & Quadrant Housing Trust (202445476)
The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.
London & Quadrant Housing Trust (202450720)
The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202338441)
The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the conduct of a contractor. the complaint.
London & Quadrant Housing Trust (202438489)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in the property. We have investigated the landlord’s complaint handling.
London Borough of Wandsworth (202417200)
This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy.
London Borough of Enfield (202416326)
The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate.
London Borough of Enfield (202438842)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Wandsworth (202337259)
The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)