London Borough of Ealing (202411436)
The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Hackney (202404439)
The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour.
London Borough of Islington (202333147)
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Islington (202443984)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202438332)
The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered the landlord’s complaint handling.
London Borough of Lewisham (202416712)
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Sutton (202342463)
The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The landlord’s handling of damp, mould, and peeling paint in the upstairs bathroom. The landlord’s response to the resident’s reports about condensation in the downstairs bathroom. We have …
London Borough of Waltham Forest (202421867)
The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method of address when communicating with the resident. We have also considered the landlord’s handling of the associated complaint.
Haringey London Borough Council (202442926)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a leak in the kitchen grey water in the taps the electrical sockets the fire door The resident’s rent account.
London Borough of Camden Council (202419803)
The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into his living room and hallway.
London Borough of Camden Council (202430722)
The complaint is about the landlords handling of: A bathroom window repair. The associated complaint.
London Borough of Hackney (202315535)
The complaint is about the landlord’s handling of: Reports of smells, steam, noise, and fluff entering from a neighbouring property. Reports of damp. The complaint. The landlord operates a 2 stage complaints procedure. It says it will respond within 10 working days at stage 1 and 20 working days at …
London Borough of Hounslow (202315608)
The complaint is about the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV on her estate. power cuts to her home. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Lewisham (202415441)
The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint.
London Borough of Lewisham (202424526)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.
Rochdale Boroughwide Housing Limited (202431813)
The complaint is about the landlord’s handling of repairs to the garden and external doors.
London Borough of Lambeth (202419540)
The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in.
Royal Borough Of Greenwich (202436772)
REPORT COMPLAINT 202436772 Royal Borough Of Greenwich 26 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Enfield (202331405)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and request to be rehoused.
London Borough of Hackney (202333402)
The residents’ complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) made against them. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202442249)
The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould in the property. We have also considered the landlord’s handling of the associated complaints.
London Borough of Hackney (202427913)
The complaint is about the landlord’s handling of the resident’s: Window repairs. Banister repair. Reports of damp and mould. We have also considered the landlord’s complaint handling.
London Borough of Hackney (202444538)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London Borough of Lambeth (202438366)
The complaint is about the landlord’s handling of reports of damp and mould and the associated repair.
Sandwell Metropolitan Borough Council (202440270)
The complaint is about:
London Borough of Hammersmith and Fulham (202438884)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
London Borough of Islington (202332777)
The complaint is about the landlord’s response to the resident’s concerns about asbestos.
Sandwell Metropolitan Borough Council (202436360)
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB).
London Borough of Barnet (202410299)
This complaint is about the landlord’s response to repairs to the balcony door.
London Borough of Hackney (202429110)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour.
Royal Borough of Kensington and Chelsea (202416374)
The complaint is about the landlord’s response to the resident’s concerns about the installation of CCTV on the estate.
London Borough of Lewisham (202400587)
The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. Reports of a broken extractor fan, damp, and mould. Reports of a leak. We have also considered the landlord’s complaint handling.
Gateshead Metropolitan Borough Council (202306765)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. repairs to the resident’s boiler condensate pipe, bathroom flooring, external gutters and downpipe. the resident’s reports of a bee infestation at the property. The Ombudsman has also investigated the landlord’s …
London Borough of Lewisham (202424214)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Gateshead Metropolitan Borough Council (202417243)
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint.
London Borough of Lambeth (202441008)
This complaint is about how the landlord handled the resident’s reports of a leak from above into her property.
London Borough of Camden Council (202421397)
The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202333300)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould.
London Borough of Hammersmith and Fulham (202429269)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
London Borough of Newham (202423147)
The complaint is about the landlord's handling of the resident's service charge queries. This includes queries relating to: CCTV and concierge services. Caretaking services. Repairs to guttering. Services provided by the housing liaison officers. The installation of a new door entry system. We have also investigated the landlord’s complaint handling.
Kirklees Metropolitan Borough Council (202326670)
The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it was not fulfilling its obligations under the lease agreement.
London Borough of Camden Council (202417664)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs.
London Borough of Tower Hamlets (202333743)
The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint.
London Borough of Camden Council (202437616)
The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics and damp and mould, the condition of his skylight, ivy growth and a loose gas pipe. The Ombudsman has considered the landlord’s complaint handling.
London Borough of Havering Council (202221930)
The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the associated complaint.
London Borough of Hillingdon (202423080)
This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging trees at her property.
London Borough of Lambeth (202413387)
This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain blockages and repairs in her bathrooms. Request for a renewal of the doors and windows in the property. Associated complaint.
Redditch Borough Council (202417927)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation and maintenance of aids and adaptations. The resident’s reports of structural problems with the balcony wall. The resident’s reports of a leak to the communal entrance.
London Borough of Barnet (202428033)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the drains, damp, and mould. Associated complaint.
London Borough of Hackney (202426908)
The complaint is about the landlord’s response to the resident’s reports about damp and mould and leaks in the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)