Lambeth Council (202308257)
The resident’s complaint is about: The landlord’s response to the resident’s request for a move . The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Croydon (202338253)
The complaint is about the landlord’s: Facilitation of a meter reading. Handling of repairs in the property. Management of the resident’s rent account. Complaint handling. The Ombudsman has also investigated the landlord’s consideration of the resident’s vulnerabilities and its associated record keeping.
London & Quadrant Housing Trust (L&Q) (202220367)
The complaint is about the landlord’s handling of the resident’s: Requests for kitchen and bathroom works. Formal complaints.
London & Quadrant Housing Trust (L&Q) (202309142)
The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202333840)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.
Metropolitan Thames Valley Housing (MTV) (202335724)
The complaint is about the landlord’s response to the resident’s reports of repairs relating to: Damp and mould in his kitchen. A leak from his shower. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Midland Heart Limited (202225725)
The complaint is about the landlord’s handling of: The resident’s property sale. The associated complaint handling.
Southwark Council (202346339)
The complaint is about the landlord's response to the leaseholder's: Reports of water ingress and associated damage to her property. Complaint.
Stoke-on-Trent City Council (202233104)
The complaint is about the landlord’s handling of remedial works and cleaning following the installation of cavity wall insulation at the resident’s property. This Service has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202228193)
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint.
The Guinness Partnership Limited (202402421)
This complaint is about the landlord’s handling of:
Torus62 Limited (202310616)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and issues with her flooring. Associated complaint.
Wakefield And District Housing Limited (202336653)
The complaint is about the landlord’s response to the resident’s reports of damp and mould, and odour in the property. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202347195)
The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould. A repair to a fence in the resident’s garden. The resident’s requests for aids and adaptations. The resident’s request for a move to a more suitable property. This investigation has also considered the landlord’s handling …
London Borough of Lewisham (202320762)
The complaint is about the landlord’s handling of: The resident’s reports of a broken window. The front door replacement. The resident’s reports of damaged electric sockets. The resident’s reports of a leak, damp and mould. The resident’s concerns about carbon monoxide. The landlord’s handling of the complaint has also been …
London & Quadrant Housing Trust (L&Q) (202346194)
The resident’s complaint is about the landlord’s response to her reports of no heating and hot water at her property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202307070)
The complaint is about the landlord's handling of the resident’s reports of: Damage to the new kitchen following a leak. The associated complaint.
Sovereign Network Group (202204683)
The complaint is about the landlord’s handling of repairs to a leak which caused damage to the resident’s ceiling. The Ombudsman has also considered the landlord’s complaints handling.
Thurrock Council (202204322)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
Together Housing Association Limited (202311968)
REPORT COMPLAINT 202311968 Together Housing Association Limited 29 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Torus62 Limited (202227428)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports about a neighbour installing closed-circuit television (CCTV). The associated complaint, including the resident’s concerns that the landlord had facilitated a breach of his human rights. The landlord’s complaint policy said, “we will …
Town and Country Housing (202333930)
The complaint is about: The landlord’s response to reports of damp and mould in the property. The associated complaint handling.
Birmingham City Council (202334867)
The complaint is about the landlord’s: Handling of a mice infestation. Complaint handling.
Haringey London Borough Council (202231001)
The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the landlord’s record keeping.
Havering Council (202302086)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Lambeth (202230674)
The complaint is about the landlord’s response to the resident’s reports of: Various repairs. Damp and mould in the property. This Service has also considered the landlord’s handling of the complaint.
Notting Hill Genesis (NHG) (202309002)
The complaint is about the landlord’s handling of the resident’s report that she had no heating or hot water.
One Housing Group Limited (202229903)
The complaint is about: The landlord’s response to the resident’s reports of ongoing leaks from the flat above. The landlord’s handling of the resident’s complaint.
Onward Homes Limited (202342254)
The complaint is about the landlord’s handling of the resident’s: Reports concerning repairs to the garden and drainage system. Reports of damp and mould in the property. Associated complaints.
Oxford City Council (202320570)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the above property. Handling of the resident’s reports of damp and mould. The resident’s claim for compensation, including damage to his belongings.
The Riverside Group Limited (202312828)
The complaint is about the landlord’s handling of the resident’s concerns about the levels of dust and noise from demolition works and her request for compensation.
Clarion Housing Association Limited (202226466)
REPORT COMPLAINT 202226466 Clarion Housing Association Limited 25 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
East Devon District Council (202327721)
The complaint is about the landlord’s: Handling of the resident’s concerns about information she had been provided with in relation to access to a communal garden. Response to the resident’s concerns about the condition of the garden. Handling of the associated complaint.
Hammersmith and Fulham Council (202403025)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s reports of damp and mould. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Haringey London Borough Council (202231852)
The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s complaint handling has also been investigated.
Incommunities Limited (202342063)
The complaint is about the landlord’s handling of the resident’s request for a management transfer. The Housing Ombudsman has also considered the landlord’s complaints handling.
Metropolitan Thames Valley Housing (MTV) (202304013)
The complaint is about the landlord’s handling of the resident’s reports of a leak affecting her property. The Ombudsman has also investigated the landlord’s complaint handling.
North Tyneside Council (202300165)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs in the property. The resident's reports of a dangerous tree in her garden. The resident's complaint.
The Riverside Group Limited (202301822)
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.
Broxtowe Borough Council (202407294)
The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs.
Camden Council (202344520)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Great Places Housing Association (202319538)
The complaint is about the landlord’s: Response to the resident’s reports that it gave incorrect information during the sales process. Handling of the related formal complaint.
Islington Council (202348248)
The complaint is about the landlord’s handling of the resident’s transfer request.
Peabody Trust (202333345)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint handling.
Southern Housing (202324573)
The complaint is about the landlord’s handling of the resident’s request for clarification regarding a backdated increase in energy charges. The Ombudsman has also investigated the landlord’s complaint handling.
Sparrow Shared Ownership Limited (202211908)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202303723)
The complaint is about the landlord’s handling of the resident’s concerns about a collapsed boundary wall. The Ombudsman will also consider the landlord’s complaint handling.
A2Dominion Housing Group Limited (202233103)
The complaint is about the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily moved a number of times. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Guildford Borough Council (202343175)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202315670)
This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)