Royal Borough Of Greenwich (202221543)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom, including reports of damp and mould, and repairs to the bath panel, the seal round the wash basin, and the extractor fan.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Optivo (now Southern Housing) (202212113)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour. This service has also considered the landlord’s record keeping.
Rochdale Boroughwide Housing Limited (202208779)
The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB).
Sovereign Network Homes (202217762)
REPORT COMPLAINT 202217762 Network Homes Limited 21 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Stonewater Limited (202221583)
The complaint is about the landlord’s: Handling of the resident’s concerns about his heating. Complaints handling.
West Kent Housing Association (202117684)
The complaint is about the landlord’s response to the resident’s: Concerns about her neighbour’s dog. Query regarding the path at the side of the property. Reports of noise transference. Complaint.
East End Homes Limited (202014929)
The complaint is about the landlord’s response to the resident’s request to install an additional toilet in her property. The Ombudsman has also considered the handling of the associated complaint.
Peabody Trust (202118747)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Torus62 Limited (202220330)
The complaint is about the landlord's handling of bathroom repairs, along with the quality of those repairs.
Birmingham City Council (202204968)
The complaint is about the landlord’s response to the resident’s: reports of a leak within her property. associated complaint.
Epping Forest District Council (202215006)
The complaint is about the landlord’s handling of repairs to the resident’s shower.
Great Places Housing Association (202207825)
The complaint is about the landlord’s handling of repairs to: the boiler; the kitchen tap.
Southern Housing Group Limited (202224516)
The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated.
Sovereign Housing Association Limited (202104971)
The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Paragon Asra Housing Limited (202216612)
The complaint is about the landlord's handling of the resident's repairs and subsequent remedies to put it right.
Eastlight Community Homes Limited (202215689)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Bromford Housing Group Limited (202213839)
The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property.
Broxtowe Borough Council (202209993)
The complaint is about the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her electricity meter. The Ombudsman has also considered the landlord’s record keeping, and; Complaint handling.
Incommunities Limited (202226652)
The complaint is about the landlord's handling of the resident's request to purchase his home under the Right to Acquire scheme.
Southern Housing (202205648)
The complaint concerns: The landlord's handling of reports of a fault to the communal front entrance door. The related complaint.
Connect Housing Association Limited (202205230)
The complaint is about: The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202119238)
The complaint is about the landlord’s handling of the resident’s: Request for a housing transfer on medical grounds. Complaint.
Norwich City Council (202223488)
The resident's complaint is about the landlord's handling of reports of anti-social behaviour from a neighbour.
Westminster City Council (202121910)
The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202115731)
The complaint is about the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp and mould in the property. the resident’s complaints. This report also looks at the landlord’s record keeping practises and handling of knowledge and information.
Notting Hill Genesis (NHG) (202122217)
The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s reports of waste in the communal area. Handling of the complaint. Record keeping.
Paragon Asra Housing Limited (202213676)
The complaint is about the landlord’s: handling of requests for repairs, and; complaint handling and communication.
Torus62 Limited (202224234)
The complaint is about the landlord’s handling of: repairs to the radiators in the property; repairs to the roof and; reports of damp and mould.
Waltham Forest Council (202122526)
The complaint is about: The landlord’s response to the resident‘s reports of subsidence. The landlord’s handling of the resident's complaint.
Wolverhampton City Council (202212988)
The complaint is about the landlord’s response to the resident’s request for redress for damage to her flooring following a property repair. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202209837)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report will also consider the landlord’s record keeping.
Birmingham City Council (202122577)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould at the property. Complaint handling. Record keeping.
Hammersmith and Fulham Council (202203481)
The complaint is about the landlord’s response to the resident’s request it should change the bedroom classification of her property.
Longhurst Group Limited (202209756)
The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. Repair requests since the tenancy began. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202224230)
The complaint is about: the landlord's handling of reports of antisocial behaviour from a neighbour. the associated complaint handling.
Places for People Group Limited (202206249)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Swindon Borough Council (202208774)
The complaint is about the landlord’s handling of requests for repairs to windows in the property, as well as the landlord’s response to requests for replacement of the kitchen and bathroom. The Ombudsman has decided to consider the landlord’s handling of the complaint as part of this investigation.
Tower Hamlets Homes (202217228)
The complaint is about the landlord’s handling of a hot water outage in the leaseholder’s property.
West Kent Housing Association (202126586)
The complaint is about the landlord’s handling of: The repair to a leak over the resident’s front door. The withdrawal of a management move. The associated complaint.
Hackney Council (202200858)
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen floor; Handling of repairs to the windows and balcony door and associated reports of damp and mould; Handling of the resident’s transfer application; Complaint handling.
Islington Council (202100449)
The complaint is about the landlord’s handling of: The resident’s reports of Antisocial Behaviour (ASB) and noise nuisance. The resident’s reports of a leaking overflow pipe. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping
Aster Group Limited (202204915)
The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202116549)
The landlord’s handling of: Repairs to the toilet, bathroom extractor fan and a leak in the bathroom which resulted in damp and mould. The associated complaint
Metropolitan Thames Valley Housing (MTV) (202213519)
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his garage gate. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s communication and complaint handling.
Paragon Asra Housing Limited (202204736)
The complaint is about the landlord's handling of: Breakdowns of the communal lifts; The resident’s reports of a leak; Fire safety concerns; The associated complaint.
Clarion Housing Association Limited (202218930)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
GreenSquare Group Limited (202210565)
The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system.
Hammersmith and Fulham Council (202213657)
The complaint is about the landlord's handling of the resident’s request for repairs to her balcony flooring. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202208047)
The complaint is about the landlord’s handling of: A vulnerability assessment of the resident and their property. Repairing and replacing the resident’s front door. Requests for adaptations at the resident’s property (handrails and a wet room). The associated complaint.
Peabody Trust (202120342)
The complaint is about the landlord’s: Response to reports of damp and mould in the property. Knowledge and information management (KIM). Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)