London & Quadrant Housing Trust (202327809)
The complaint is about the landlord’s handling of antisocial behaviour (ASB), noise and the resident’s request to move. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202425812)
Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives with his family in a 2-bedroom flat […]
London Borough of Ealing (202345558)
This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We have also considered how the landlord handled the complaint.
London & Quadrant Housing Trust (202335927)
Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background 1. The resident reported damp and mould to the landlord […]
London & Quadrant Housing Trust (202406718)
The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling.
London & Quadrant Housing Trust (202325286)
This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property.
London Borough of Croydon (202407425)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint.
London Borough of Lambeth (202405340)
The complaint is about the landlord’s handling of: Works required to the resident’s bathroom. The formal complaint.
London & Quadrant Housing Trust (202447088)
The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint.
London Borough of Barnet (202424785)
The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.
London Borough of Hounslow (202452472)
The resident’s complaint is about the landlord’s handling of damp and mould.
London Borough of Lambeth (202335573)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (202344799)
The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.
London Borough of Lewisham (202427559)
The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202332554)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.
London & Quadrant Housing Trust (202417670)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.
London Borough of Camden Council (202407878)
The landlord’s handling of the recurrent loss of heating and hot water over the winter period.
Haringey London Borough Council (202500917)
The complaint is about the landlord’s response to the resident’s:
London Borough of Hackney (202404873)
The complaint is about the landlord’s response to the resident about service charge arrears.
London Borough of Hammersmith and Fulham (202331963)
The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. Reports of a flood and resulting damage. This Service has also considered the landlord’s handling of the associated complaint.
London Borough of Islington (202447925)
The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202341608)
The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barking and Dagenham (202452161)
The resident’s complaint is about the landlord’s handling of: Damp and mould. The resident’s management transfer request.
London Borough of Barnet (202439737)
The complaint is about the landlord’s response to the resident’s concerns about a roof leak. This Service has also considered the landlord’s handling of the complaint.
London Borough of Ealing (202319198)
The resident’s complaint is about the landlord’s handling of damp and mould, and the associated repairs. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202441786)
The complaint is about: The landlord’s handling of the resident’s reports of a leak. The landlord’s response to the resident’s complaint.
London Borough of Lambeth (202500713)
The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. We have investigated the landlord’s complaint handling.
London Borough of Wandsworth (202337234)
The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved in. the collapse of her living room ceiling. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202343685)
The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint.
London & Quadrant Housing Trust (202345302)
The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling.
London & Quadrant Housing Trust (202422867)
The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing placement.
London & Quadrant Housing Trust (202452125)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for rehousing.
London & Quadrant Housing Trust (202502116)
The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp.
Haringey London Borough Council (202450621)
The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints.
London Borough of Brent (202453056)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB).
London Borough of Waltham Forest (202347813)
The complaint is about the landlord’s: Handling of an application for tenancy succession. Complaint handling.
London & Quadrant Housing Trust (202429960)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
London Borough of Lambeth (202409283)
REPORT COMPLAINT 202409283 London Borough of Lambeth 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Lambeth (202449187)
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak into the property. The condition of the windows. We have also considered the landlord’s handling of the associated complaints.
Haringey London Borough Council (202224687)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint.
London Borough of Havering Council (202328972)
REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London Borough of Lewisham (202408476)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the bathroom, toilet, cupboard door, kitchen units and windows. Repairs required to address damp and mould in the property. The associated complaint.
London Borough of Camden Council (202347174)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s request for a refund of related heating service charges. The associated complaint.
London Borough of Camden Council (202452256)
The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202449861)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and associated repairs. Complaint handling.
London & Quadrant Housing Trust (202340986)
The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202401288)
This complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti social behaviour (ASB). We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202406860)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
London Borough of Hackney (202449791)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the bathroom skylight. Associated complaint.
London & Quadrant Housing Trust (202405373)
The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)