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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Maladministration ×

Showing 1,143 of 16,595 decisions matching "london"

Decisions

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29 Jul 2025 Maladministration London & Quadrant Housing Trust (202333129) Case 202333129 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. … 28 Jul 2025 Maladministration London Borough of Lambeth (202419540) Case 202419540 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in. 25 Jul 2025 Maladministration London Borough of Enfield (202331405) Case 202331405 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and request to be rehoused. 25 Jul 2025 Maladministration London Borough of Hackney (202333402) Case 202333402 · Local Authority / ALMO or TMO The residents’ complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) made against them. The Ombudsman has … 25 Jul 2025 Maladministration London Borough of Lambeth (202442249) Case 202442249 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould … 25 Jul 2025 Maladministration London & Quadrant Housing Trust (202424148) Case 202424148 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, … 24 Jul 2025 Maladministration London Borough of Hackney (202427913) Case 202427913 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Window repairs. Banister repair. Reports of damp and mould. We … 24 Jul 2025 Maladministration London Borough of Hackney (202444538) Case 202444538 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 24 Jul 2025 Maladministration London & Quadrant Housing Trust (202407216) Case 202407216 · Managing Relations The complaint is about the landlord’s handling of: Leaks affecting the resident’s balcony and living room ceiling. The complaint. 24 Jul 2025 Maladministration London & Quadrant Housing Trust (202440293) Case 202440293 · Responsive repairs/activity The complaint is about the landlord’s handling of the complaints about a roof leak. 23 Jul 2025 Maladministration London Borough of Lambeth (202438366) Case 202438366 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould and the associated repair. 23 Jul 2025 Maladministration London & Quadrant Housing Trust (202430695) Case 202430695 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to … 22 Jul 2025 Maladministration London Borough of Hammersmith and Fulham (202438884) Case 202438884 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 22 Jul 2025 Maladministration London Borough of Islington (202332777) Case 202332777 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos. 21 Jul 2025 Maladministration London Borough of Barnet (202410299) Case 202410299 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to repairs to the balcony door. 21 Jul 2025 Maladministration London & Quadrant Housing Trust (202434694) Case 202434694 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 18 Jul 2025 Maladministration London & Quadrant Housing Trust (202422078) Case 202422078 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet. 17 Jul 2025 Maladministration London Borough of Hackney (202429110) Case 202429110 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour. 17 Jul 2025 Maladministration London & Quadrant Housing Trust (202444757) Case 202444757 · Planned Works The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door. 15 Jul 2025 Maladministration London & Quadrant Housing Trust (202432159) Case 202432159 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s … 14 Jul 2025 Maladministration London Borough of Lewisham (202400587) Case 202400587 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. … 14 Jul 2025 Maladministration London & Quadrant Housing Trust (202442856) Case 202442856 · Managing Relations The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman … 11 Jul 2025 Maladministration London Borough of Lewisham (202424214) Case 202424214 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 11 Jul 2025 Maladministration London & Quadrant Housing Trust (202411110) Case 202411110 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint. 10 Jul 2025 Maladministration London Borough of Lambeth (202441008) Case 202441008 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s reports of a leak from above into her property. 10 Jul 2025 Maladministration London & Quadrant Housing Trust (202234791) Case 202234791 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports … 10 Jul 2025 Maladministration London & Quadrant Housing Trust (202445877) Case 202445877 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also … 9 Jul 2025 Maladministration London Borough of Camden Council (202421397) Case 202421397 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. … 9 Jul 2025 Maladministration London Borough of Hackney (202333300) Case 202333300 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. 9 Jul 2025 Maladministration London & Quadrant Housing Trust (202405994) Case 202405994 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman … 7 Jul 2025 Maladministration London Borough of Hammersmith and Fulham (202429269) Case 202429269 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance by a neighbour. We have also … 7 Jul 2025 Maladministration London Borough of Newham (202423147) Case 202423147 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's service charge queries. This includes queries relating to: CCTV and … 7 Jul 2025 Maladministration London & Quadrant Housing Trust (202226971) Case 202226971 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling. 4 Jul 2025 Maladministration London & Quadrant Housing Trust (202440360) Case 202440360 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for … 2 Jul 2025 Maladministration London & Quadrant Housing Trust (202441299) Case 202441299 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and … 1 Jul 2025 Maladministration London Borough of Camden Council (202417664) Case 202417664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs. 1 Jul 2025 Maladministration London Borough of Tower Hamlets (202333743) Case 202333743 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint. 30 Jun 2025 Maladministration London Borough of Camden Council (202437616) Case 202437616 · Local Authority / ALMO or TMO The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics … 30 Jun 2025 Maladministration London Borough of Havering Council (202221930) Case 202221930 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the … 30 Jun 2025 Maladministration London Borough of Hillingdon (202423080) Case 202423080 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging … 30 Jun 2025 Maladministration London Borough of Lambeth (202413387) Case 202413387 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (202425066) Case 202425066 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s report of a leak, causing damp and mould. 30 Jun 2025 Maladministration London & Quadrant Housing Trust (202429859) Case 202429859 · Managing Relations The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202425991) Case 202425991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint. 27 Jun 2025 Maladministration London Borough of Barnet (202428033) Case 202428033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of issues with the drains, damp, and mould. Associated … 27 Jun 2025 Maladministration London Borough of Hackney (202426908) Case 202426908 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about damp and mould and leaks in the property. 27 Jun 2025 Maladministration London Borough of Havering Council (202320506) Case 202320506 · Local Authority / ALMO or TMO The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the … 27 Jun 2025 Maladministration London Borough of Lambeth (202428007) Case 202428007 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s: Reports of multiple repair issues, including leaks, damp and mould. Complaint. 27 Jun 2025 Maladministration London & Quadrant Housing Trust (202337516) Case 202337516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s complaint. 26 Jun 2025 Maladministration London Borough of Barnet (202435181) Case 202435181 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak.