Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202521501 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident lives with her 9-year-old daughter in a 2-bedroom […]
Decision Case ID 202405037 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 March 2026 Background The resident pays a service […]
Decision Case ID 202423504 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background Between November 2022 and April 2023 the landlord […]
Decision Case ID 202401172 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident reported damp and mouldto the landlord on […]
Decision Case ID 202333693 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 March 2026 Background The resident lives in a home with an enclosed […]
Decision Case ID 202528879 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 4 March 2026 Background The resident is lead complainant for a group who of […]
Decision Case ID 202421817 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 March 2026 Background The resident lives in a […]
Decision Case ID 202402930 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 March 2026 Background The resident lives in a top […]
Decision Case ID 202431053 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 March 2026 Background The resident lived in the 2-bedroom flat […]
Decision Case ID 202415338 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 March 2026 Background The resident complained that there […]
Decision Case ID 202515545 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 2 March 2026 Background The resident said she experienced flooding at the property over several years. […]
Decision Case ID 202410145 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 27 February 2026 Background The resident was a tenant of […]
Decision Case ID 202425109 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 February 2026 Background The resident lives in a 4 […]
Decision Case ID 202341562 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident raised […]
Decision Case ID 202516776 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 February 2026 Background The resident made two separate […]
Decision Case ID 202527094 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 February 2026 Background The resident complained to the landlord on 22 […]
Decision Case ID 202316982 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority Occupancy Leaseholder Date 27 February 2026 Background The resident lives in a block of residential flats. The […]
Decision Case ID 202415784 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 September 2026 Background The resident lives in the property with […]
Decision Case ID 202517305 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 February 2026 Background The leaseholder corresponded with and complained to […]
Decision Case ID 202313958 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background On 9 October 2022 the resident told the […]
Decision Case ID 202332025 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives with her partner in a 2-bedroom terrace house. […]
Decision Case ID 202528890 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background Following a leak at the property, the resident was without hot […]
Decision Case ID 202452495 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 February 2026 Background The resident signed the tenancy for the property in […]
Decision Case ID 202214261 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident complained to the landlord about its handling of her […]
Decision Case ID 202433447 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The leaseholder complained to the landlord about the way it handled repairs […]
Decision Case ID 202523916 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in this property with her young daughter who […]
Decision Case ID 202334235 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives with mental health vulnerabilities. Her husband is her […]
Decision Case ID 202307883 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The resident owns and lives in an apartment within a block. The landlord is […]
Decision Case ID 202402424 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident raised a complaint with the landlord on 21 December […]
Decision Case ID 202527811 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident reported damp and […]
Decision Case ID 202328635 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background There was a fire at the resident’s home. She raised […]
Decision Case ID 202344221 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The lease requires the landlord to arrange buildings insurance and […]
Decision Case ID 202423275 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Leaseholder Date 26 January 2026 Background The resident lives in a ground floor flat in a 2-storey block. She […]
Decision Case ID 202316664 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 February 2026 Background The resident had a long-standing damp problem in her […]
Decision Case ID 202511689 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Other Date 26 February 2026 Background The resident lives in an independent living property accessed […]
Decision Case ID 202438161 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident’s property is […]
Decision Case ID 202525117 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a […]
Decision Case ID 202340830 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a 1-bedroom […]
Decision Case ID 202305309 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 26 February 2026 Background The resident lives in […]
Decision Case ID 202525669 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives at the property […]
Decision Case ID 202342591 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident lives in a block of […]
Decision Case ID 202436927 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident requested service charge documentation on […]
The landlord did not conduct a sufficiently thorough investigation at stage 1 and failed to acknowledge or appropriately respond to the resident’s escalation request. The complaint process was protracted, lacked clear oversight, and required the resident to repeatedly chase. It also failed to provide a clear plan to bring matters …
Decision Case ID 202321218 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident successfully bid on a property that was advertised with […]
Decision Case ID 202520789 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident’s daughter told the landlord there was damp and mould in […]
Decision Case ID 202406088 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date 26 February 2026 Background The resident owns and lives in an apartment within a block. […]
Decision Case ID 202521908 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The resident lives in a second floor flat. In […]
Decision Case ID 202524778 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Other Date 26 February 2026 Background The resident moved into the […]
Decision Case ID 202448219 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background The resident lives in a block of flats. He […]
Decision Case ID 202518039 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a flat. She reported damp and mould to […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |