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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 750 of 16,595 decisions matching "investigation"

Decisions

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10 Dec 2025 Maladministration Haringey London Borough Council (202449599) Case 202449599 · ASB/Abuse/Nuisance Decision Case ID 202449599 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Maladministration London Borough of Lambeth (202437569) Case 202437569 · Managing Relations Decision Case ID 202437569 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Maladministration London & Quadrant Housing Trust (202413110) Case 202413110 · Managing Relations Decision Case ID 202413110 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Dec 2025 Maladministration London & Quadrant Housing Trust (202511313) Case 202511313 · Managing Relations Decision Case ID 202511313 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Dec 2025 Maladministration Sovereign Network Group (202449924) Case 202449924 · Managing Relations Decision Case ID 202449924 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 9 Dec 2025 Maladministration London & Quadrant Housing Trust (202447122) Case 202447122 · Managing Relations Decision Case ID 202447122 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Maladministration Richmond Housing Partnership Limited (202450616) Case 202450616 · Managing Relations Decision Case ID 202450616 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Maladministration Southern Housing (202344973) Case 202344973 · Managing Relations Decision Case ID 202344973 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December … 9 Dec 2025 Maladministration The Riverside Group Limited (202416204) Case 202416204 · Moving/Buying/Selling Home Decision Case ID 202416204 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 Maladministration Accent Housing Limited (202339250) Case 202339250 · Managing Relations Decision Case ID 202339250 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 8 Dec 2025 Maladministration London Borough of Hounslow (202229883) Case 202229883 · Managing Relations Decision Case ID 202229883 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 8 Dec 2025 Maladministration London Borough of Lambeth (202405216) Case 202405216 · Local Authority / ALMO or TMO Decision Case ID 202405216 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 8 Dec 2025 Maladministration London & Quadrant Housing Trust (202339725) Case 202339725 · Managing Relations Decision Case ID 202339725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 5 Dec 2025 Maladministration Citizen Housing Group Limited (202334141) Case 202334141 · Estate Management Decision Case ID 202334141 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Dec 2025 Maladministration Haringey London Borough Council (202445455) Case 202445455 · Managing Relations Decision Case ID 202445455 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration London Borough of Islington (202441073) Case 202441073 · Local Authority / ALMO or TMO Decision Case ID 202441073 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration London Borough of Newham (202401736) Case 202401736 · Managing Relations Decision Case ID 202401736 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration Moat Homes Limited (202335827) Case 202335827 · Old Property Condition categories Decision Case ID 202335827 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 5 December … 5 Dec 2025 Maladministration Peabody Trust (202440643) Case 202440643 · Managing Relations Decision Case ID 202440643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 December … 5 Dec 2025 Maladministration Sanctuary Housing Association (202419921) Case 202419921 · Managing Relations Decision Case ID 202419921 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 05 … 5 Dec 2025 Maladministration Southwark Council (202325237) Case 202325237 · Local Authority / ALMO or TMO Decision Case ID 202325237 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 4 Dec 2025 Maladministration London Borough of Wandsworth (202331487) Case 202331487 · Managing Relations Decision Case ID 202331487 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 4 Dec 2025 Maladministration Octavia Housing (202345630) Case 202345630 · Managing Relations Decision Case ID 202345630 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 4 December … 3 Dec 2025 Maladministration A2Dominion Housing Group Limited (202334552) Case 202334552 · Managing Relations Decision Case ID 202334552 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Dec 2025 Maladministration Curo Places Limited (202336482) Case 202336482 · Managing Relations Decision Case ID 202336482 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 03 … 3 Dec 2025 Maladministration Home Group Limited (202504624) Case 202504624 · Managing Relations Decision Case ID 202504624 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 … 3 Dec 2025 Maladministration London & Quadrant Housing Trust (202416291) Case 202416291 · Estate Management Decision Case ID 202416291 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 3 Dec 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202432397) Case 202432397 · Responsive repairs/activity Decision Case ID 202432397 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 3 Dec 2025 Maladministration Norwich City Council (202424769) Case 202424769 · Local Authority / ALMO or TMO Decision Case ID 202424769 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 1 Dec 2025 Maladministration London Borough of Islington (202408770) Case 202408770 · ASB/Abuse/Nuisance Decision Case ID 202408770 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 1 Dec 2025 Maladministration Southway Housing Trust (Manchester) Limited (202401793) Case 202401793 · Managing Relations Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy … 28 Nov 2025 Maladministration Aster Group Limited (202431989) Case 202431989 · ASB/Abuse/Nuisance Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 28 Nov 2025 Maladministration Believe Housing Limited (202414395) Case 202414395 · Managing Relations Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Birmingham City Council (202408451) Case 202408451 · Local Authority / ALMO or TMO Decision Case ID 202408451 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration Bristol City Council (202340773) Case 202340773 · Managing Relations Decision Case ID 202340773 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration City of Wolverhampton Council (202404424) Case 202404424 · Local Authority / ALMO or TMO Decision Case ID 202404424 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration Clarion Housing Association Limited (202508522) Case 202508522 · Financial Decision Case ID 202508522 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration Haringey London Borough Council (202504060) Case 202504060 · Local Authority / ALMO or TMO Decision Case ID 202504060 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration Homes Plus Limited (202332724) Case 202332724 · Managing Relations Decision Case ID 202332724 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 28 Nov 2025 Maladministration Islington and Shoreditch Housing Association Limited (202513635) Case 202513635 · Estate Management Decision Case ID 202513635 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 28 Nov 2025 Maladministration Livin Housing Limited (202333335) Case 202333335 · Managing Relations Decision Case ID 202333335 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 28 Nov 2025 Maladministration London Borough of Camden Council (202342417) Case 202342417 · Local Authority / ALMO or TMO Decision Case ID 202342417 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 28 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202340806) Case 202340806 · Managing Relations Decision Case ID 202340806 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 28 Nov 2025 Maladministration London Borough of Harrow (202430466) Case 202430466 · Local Authority / ALMO or TMO Decision Case ID 202430466 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration London Borough of Hillingdon (202415289) Case 202415289 · Estate Management Decision Case ID 202415289 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration London Borough of Islington (202343810) Case 202343810 · Managing Relations Decision Case ID 202343810 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration London Borough of Lambeth (202430661) Case 202430661 · Managing Relations Decision Case ID 202430661 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration London Borough of Redbridge (202447036) Case 202447036 · Managing Relations Decision Case ID 202447036 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Maladministration London & Quadrant Housing Trust (202400007) Case 202400007 · Health and Safety (inc. building safety) Decision Case ID 202400007 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 28 Nov 2025 Maladministration Moat Homes Limited (202345791) Case 202345791 · Managing Relations Decision Case ID 202345791 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 …