Anchor Hanover Group (202008755)
The resident’s complaint is about the landlord’s response to his reports of leaks to the flat roof and dormer window. This Service will also consider the landlord’s complaints handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Birmingham City Council (202007242)
The resident’s complaint is about the landlord’s response to her reports of a roof leak. This Service has also investigated the landlord’s complaints handling.
Sandwell Metropolitan Borough Council (201906786)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
East Devon District Council (202008910)
The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a neighbouring property.
Notting Hill Home Ownership Limited (202001957)
The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint.
Southwark Council (202004554)
The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage caused to the building façade. The complaint.
Southwark Council (202005132)
The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.
Jigsaw Homes Group Limited (202007735)
The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB).
Hyde Housing Association Limited (202005895)
The landlord’s response to the resident’s report of disrepair to the roof.
Clarion Housing Association Limited (202000800)
The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.
Islington and Shoreditch Housing Association Limited (201816716)
REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Optivo (202007038)
This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
A2Dominion Housing Group Limited (201905377)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;
Kingston upon Thames Council (202000973)
The complaint is about the landlord’s response to the resident’s reports of items being left in the communal area.
Haringey Council (202005882)
The complaint concerns the landlord’s administration of the resident’s rent account.
Metropolitan Housing Trust Limited (201817108)
The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending the property following the report of a potential gas and carbon monoxide leak, and its communication.
Midland Heart Limited (201916075)
The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work to the fire alarm in the communal area.
The Guinness Partnership Limited (202003383)
This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows.
Birmingham City Council (201915233)
The resident complains about the landlord’s handling of repairs required to the gas fire following on from a gas safety check, and the landlord’s handling of the subsequent formal complaint.
Newlon Housing Trust (202009745)
The complaint is about: the landlord not communicating the outcome of a survey at the property to the resident and its handling of repairs, remedial works and communal issues. the landlord’s complaint handling.
Notting Hill Genesis (201912129)
The complaint is about the landlord’s response to the resident’s:
English Rural Housing Association Limited (202006486)
The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property.
The Riverside Group Limited (201909546)
The complaint concerns the landlord’s handling of repairs to the resident’s front and back doors.
Clarion Housing Association Limited (201912335)
The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling.
Dudley Metropolitan Borough Council (202003643)
This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings in her living room and bedrooms. Repair to her bathroom. The growth of mould in her living room.
Gentoo Group Limited (201813223)
The complaint is about the landlord’s request for the resident to carry out repair works to the property within two days, before she could move to a different property.
Guinness Housing Association Limited (202005343)
The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s property. The level of compensation offered by the landlord’s insurance provider for the damage caused by the leak.
Hammersmith and Fulham Council (202003737)
The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and associated costs. Anti-social behavior (ASB) at the property. Complaint handling and record keeping.
Southwark Council (201913530)
The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden.
Southwark Council (201915518)
The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct of an operative repeated reports of a blocked and leaking toilet the associated formal complaint.
Waltham Forest Council (202009252)
The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of the complaint.
Westminster City Council (202004695)
The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced with double glazing.
A2Dominion Housing Group Limited (202007934)
The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint handling.
Barnet Council (201914457)
The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The landlord had taken too long to resolve a roof/ceiling leak
Hammersmith and Fulham Council (202005456)
The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property.
Hinckley and Bosworth Borough Council (202011700)
REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Bernicia Group Limited (201905757)
The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference and its subsequent complaint handling.
Flagship Housing Group Limited (202005674)
The resident complained about the landlord’s response:
Barnet Homes (202004063)
The complaint refers to: The landlord’s handling of repairs to the resident’s property. The resident’s concerns relating to staff conduct.
Catalyst Housing Limited (202002366)
REPORT COMPLAINT 202002366 Catalyst Housing Limited 23 February 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London & Quadrant Housing Trust (201915921)
REPORT COMPLAINT 201915921 London and Quadrant Housing Trust 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
London & Quadrant H T (202003178)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the heating system.
Hyde Housing Association Limited (202006083)
The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.
Mid Devon District Council (202007057)
The complaint is about the landlord’s decision to recharge the resident for repair costs following works on her boiler.
Grand Union Housing Group Limited (201913972)
The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows not fitted correctly, allowing water ingress into his flat when open; The water leak into his flat; The front and back communal entry doors requiring replacing as they did not …
Clarion Housing Association Limited (201906262)
The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.
Dudley Metropolitan Borough Council (201911389)
The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint handling.
One Housing Group Limited (202000092)
The complaint is about the landlord’s response to the resident’s request for information about the cladding on the building she resides in, to enable her to complete the sale of her shared-ownership home.
Co-op Homes (South) Limited (202002121)
The complaint is regarding the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by his neighbour.
London & Quadrant H T (201912975)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance and other behaviour by a neighbour.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)