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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,143 of 16,595 decisions matching "london"

Decisions

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26 Aug 2025 Maladministration London & Quadrant Housing Trust (202323936) Case 202323936 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the … 26 Aug 2025 Maladministration London & Quadrant Housing Trust (202331394) Case 202331394 · Managing Relations The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has … 22 Aug 2025 Maladministration London Borough of Lewisham (202422601) Case 202422601 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Concerns about the condition … 22 Aug 2025 Maladministration London Borough of Tower Hamlets (202427886) Case 202427886 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint 21 Aug 2025 Maladministration London & Quadrant Housing Trust (202445476) Case 202445476 · Moving/Buying/Selling Home The complaint is about the condition of the property when let and the landlord’s handling of reported repairs. 20 Aug 2025 Maladministration London & Quadrant Housing Trust (202450720) Case 202450720 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The … 19 Aug 2025 Maladministration London & Quadrant Housing Trust (202338441) Case 202338441 · Managing Relations The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the … 19 Aug 2025 Maladministration London & Quadrant Housing Trust (202438489) Case 202438489 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in … 18 Aug 2025 Maladministration London Borough of Wandsworth (202417200) Case 202417200 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy. 15 Aug 2025 Maladministration London Borough of Enfield (202416326) Case 202416326 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate. 15 Aug 2025 Maladministration London Borough of Enfield (202438842) Case 202438842 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 15 Aug 2025 Maladministration London Borough of Wandsworth (202337259) Case 202337259 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint. 15 Aug 2025 Maladministration London & Quadrant Housing Trust (202327844) Case 202327844 · Managing Relations The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the … 14 Aug 2025 Maladministration London Borough of Lambeth (202402913) Case 202402913 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring … 14 Aug 2025 Maladministration London Borough of Wandsworth (202442912) Case 202442912 · Financial The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports … 14 Aug 2025 Maladministration London & Quadrant Housing Trust (202207166) Case 202207166 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman … 13 Aug 2025 Maladministration London Borough of Lambeth (202334778) Case 202334778 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of … 11 Aug 2025 Maladministration London & Quadrant Housing Trust (202437550) Case 202437550 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of leaks in the property. 8 Aug 2025 Maladministration London Borough of Croydon (202417068) Case 202417068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: bathroom, cloakroom and kitchen repairs. external door repairs. radiator repairs. roof repairs. … 8 Aug 2025 Maladministration London Borough of Hackney (202345272) Case 202345272 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Antisocial Behaviour (ASB) reports. Complaint. 8 Aug 2025 Maladministration London Borough of Hackney (202431407) Case 202431407 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s ongoing reports of antisocial behaviour (ASB) and noise. The resident’s … 8 Aug 2025 Maladministration London Borough of Lewisham (202439765) Case 202439765 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A blocked toilet which caused a back surge of wastewater, and damage … 7 Aug 2025 Maladministration London Borough of Barnet (202437374) Case 202437374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the … 6 Aug 2025 Maladministration London Borough of Hounslow (202433962) Case 202433962 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s … 5 Aug 2025 Maladministration London Borough of Ealing (202430100) Case 202430100 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also … 5 Aug 2025 Maladministration London & Quadrant Housing Trust (202405185) Case 202405185 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint. 4 Aug 2025 Maladministration London Borough of Tower Hamlets (202447645) Case 202447645 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling. 31 Jul 2025 Maladministration Haringey London Borough Council (202329921) Case 202329921 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint. 31 Jul 2025 Maladministration London Borough of Camden Council (202339530) Case 202339530 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We … 31 Jul 2025 Maladministration London Borough of Ealing (202411436) Case 202411436 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The … 31 Jul 2025 Maladministration London Borough of Hackney (202404439) Case 202404439 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour. 31 Jul 2025 Maladministration London Borough of Islington (202333147) Case 202333147 · Information and data management The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the … 31 Jul 2025 Maladministration London Borough of Islington (202443984) Case 202443984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 31 Jul 2025 Maladministration London Borough of Lambeth (202438332) Case 202438332 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered … 31 Jul 2025 Maladministration London Borough of Lewisham (202416712) Case 202416712 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The … 31 Jul 2025 Maladministration London Borough of Sutton (202342463) Case 202342463 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and … 31 Jul 2025 Maladministration London Borough of Waltham Forest (202421867) Case 202421867 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202216213) Case 202216213 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202406109) Case 202406109 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202429540) Case 202429540 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould. 30 Jul 2025 Maladministration Haringey London Borough Council (202442926) Case 202442926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a … 30 Jul 2025 Maladministration London Borough of Camden Council (202419803) Case 202419803 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into … 30 Jul 2025 Maladministration London Borough of Camden Council (202430722) Case 202430722 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: A bathroom window repair. The associated complaint. 30 Jul 2025 Maladministration London Borough of Hounslow (202315608) Case 202315608 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV … 30 Jul 2025 Maladministration London Borough of Lewisham (202415441) Case 202415441 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint. 30 Jul 2025 Maladministration London Borough of Lewisham (202424526) Case 202424526 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint. 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202418210) Case 202418210 · Managing Relations The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling. 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202426203) Case 202426203 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202441876) Case 202441876 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to … 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202445604) Case 202445604 · Health and Safety (inc. building safety) The complaint is about the landlord’s communications with the resident in relation to building safety.