London Borough of Hillingdon (202308454)
The complaint is about the landlord’s handling of roofing works.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (MTV) (202310369)
The complaint is about: The landlord’s handling of intercom repairs. The landlord’s handling of the resident’s complaint.
Norwich City Council (202400012)
The complaint is about the landlord’s handling of: A roof leak at the resident’s property. The associated complaint.
Paragon Asra Housing Limited (202234137)
The complaint is about the landlord’s handling of: Repairs to a communal lift. The associated complaint.
Sage Housing Limited (202331546)
The complaint is regarding the landlord’s response to the resident’s request for broken tiles to be replaced under the Defect Liability Period (DLP).
Charnwood Borough Council (202222678)
The complaint is about the landlord’s response to the resident’s requests for the property’s repair records.
Connexus Homes Limited (202228594)
This complaint is about the landlord’s handling of a change to its Unacceptable User Actions and Behaviour Policy.
Hammersmith and Fulham Council (202402102)
The complaint is about the landlord's handling of repairs to the resident’s window and subsequent damp and mould in the property.
Haringey London Borough Council (202204866)
REPORT COMPLAINT 202204866 Haringey London Borough Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Haringey London Borough Council (202408313)
The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202331497)
The complaint is about the landlord’s handling of reports of water ingress and damp mould at the property, and the resident’s associated request for temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Stonewater Limited (202344467)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The Riverside Group Limited (202221136)
This complaint is about the landlord’s response to the resident’s concerns about: The conduct of its surveyor who visited her property on 31 October 2022. Subsidence and cracks to both her kitchen and bathroom flooring.
The Riverside Group Limited (202321149)
The resident’s complaint is about the landlord’s handling of: Damp and mould in the property and associated remedial repairs. His request for reimbursement of energy costs.
Camden Council (202344159)
The complaint is about the landlord’s response to reports of a pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
Futures Housing Group Limited (202234026)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its call handlers. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202234316)
The complaint is about the landlord’s response to the resident’s: Request for general repairs. Report of no heating. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202123785)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202342805)
The complaint is about the resident’s reports about the landlord’s handling of the recovery of arrears associated with the lease. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Sandwell Metropolitan Borough Council (202419119)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports that a contractor damaged her bedroom flooring. This report also considers the landlord’s complaint handling and record keeping.
Southern Housing (202211864)
The complaint is about the landlord’s handling of: The resident’s concerns about subsidence at the property and associated repairs. Consideration of the resident’s vulnerabilities in dealing with this matter.
Stevenage Borough Council (202318656)
The complaint is about the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. The associated complaint.
Wolverhampton City Council (202401959)
The complaint is about the landlord’s handling of: The resident’s reports of pests and fly-tipping, and associated repairs. The resident’s complaint.
Bournville Village Trust (202333028)
The complaint is about the landlord’s response to the resident’s reports of: Water penetration into her kitchen. Damage caused by: Tree roots. A leak from a radiator. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202226256)
The complaint is about the landlord’s handling of 6-monthly filter changes for a Positive Input Ventilation (PIV) unit in the resident’s property.
Metropolitan Thames Valley Housing (MTV) (202344342)
The complaint is about the landlord’s handling of the resident’s service charge complaint.
Shepherds Bush Housing Association Limited (202314963)
The resident’s complaint is about the landlord’s response to her concerns about the lack of openable windows in the property.
Aster Group Limited (202320973)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the complaint.
Gentoo Group Limited (202331096)
The resident’s complaint is about the landlord’s response to reports of damp and mould in a bedroom located over an external alleyway.
Mosscare St. Vincent’s Housing Group Limited (202343475)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a leak. The Ombudsman will also investigate the landlord’s knowledge and information management.
Paragon Asra Housing Limited (202311092)
The complaint is about the landlord’s handling of the resident’s reports his allocated parking space was used by an unauthorised vehicle.
Southwark Council (202335373)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Croydon (202220147)
The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of her request for adaptations and reasonable adjustments to be made. The landlord’s handling of the resident’s reports of the property condition at the start of the tenancy. The landlord’s complaint …
London Borough of Lambeth (202233967)
The complaint is about the landlord’s handling of: The resident’s concerns of subsidence at her property and repairs to a fence, drainpipe and door repair. The associated complaint.
London & Quadrant Housing Trust (202323621)
The complaint is about the landlord’s handling of: The resident’s concerns about the condition of property when she moved in and her subsequent reports of: damp and mould heating repairs immersion heater repairs pest infestations. The associated complaint.
Peabody Trust (202312777)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s complaint.
Richmond Housing Partnership Limited (202414659)
The complaint is about: The landlord’s handling of repairs to the front and back doors of the property. The landlord’s handling of security upgrades at the property. The landlord’s response to reports of electrical faults at the property, and its handling of the associated repairs. The landlord’s response to reports …
Southern Housing (202341744)
The complaint is about the landlord’s handling of: Reports of a rodent infestation. The resident’s associated complaint.
The Guinness Partnership Limited (202308333)
The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s handling of door and window replacements. The associated complaint handling.
Town and Country Housing (202413444)
This complaint is about the landlord’s handling of: repairs to the roof of the resident’s property; the associated complaint.
Clarion Housing Association Limited (202225302)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Gentoo Group Limited (202204407)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated transfer request.
Hammersmith and Fulham Council (202211706)
The complaint is about the landlord’s response to the resident’s report of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202311546)
The complaint is about the landlord’s handling of the resident’s reports of a leaking gutter. The Ombudsman has also considered the landlord’s record keeping.
Newlon Housing Trust (202311126)
The complaint is about the landlord’s response to the resident’s request for information about service charges, and regarding the progress of cladding work. The Ombudsman has also investigated the landlord’s complaint handling.
Woking Borough Council (202311569)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Your Housing Group Limited (202310534)
The complaint is about the landlord’s handling of: Damp and mould, including the presence of woodlice and garden flooding. Window, guttering and an extractor fan repair. Shower and sink drainage problems and shower adaptations. Cold in the bathroom. The Ombudsman has also considered the landlord’s record keeping and complaint handling.
Cambridge City Council (202337027)
REPORT COMPLAINT 202337027 Cambridge City Council 8 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
B3 Living Limited (202214301)
The complaint is about the landlord’s handling of shower repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Brighter Places (202233133)
The complaint is about the landlord’s administration of the resident’s rent account.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)