Vivid Housing Limited (202124450)
The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
East Devon District Council (202113709)
The complaint is about: The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint.
Great Places Housing Association (202122850)
The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and the level of compensation/redress offered for this.
Islington Council (202112762)
The complaint is about: The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of the resident’s complaint.
London Borough of Hounslow (202118241)
The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering.
The Guinness Partnership Limited (202124928)
The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property.
Hammersmith and Fulham Council (202109186)
The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the above property, specifically in relation to the flooring. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202201700)
The complaint is about the landlord's response to the resident’s concerns regarding parking enforcement.
Leeds City Council (202116723)
The complaint is about the landlord’s response to the resident’s reports regarding replastering works at her property.
Tower Hamlets Homes (202122790)
The complaint is about the landlord’s response to the resident’s report of loss of heating in the lounge of his property.
London & Quadrant Housing Trust (202118898)
The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal complaint into the matter.
Hyde Housing Association Limited (202016984)
The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) from a neighbour. Fire Safety. The landlord’s associated complaints handling has also been investigated.
Kingston upon Hull City Council (202124741)
This complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.
Lambeth Council (202124358)
The resident complains about the landlords handling of: The reports of repairs to the boiler, and; the formal complaint. The Ombudsman has also considered the landlord’s record keeping.
Royal Borough of Kensington and Chelsea (202124640)
The complaint is about the landlord’s response to the resident’s reports of damage to his kitchen units during pest-proofing works.
Wandle Housing Association Limited (202119196)
The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs to the lighting within the communal car park. The resident’s concerns regarding a missing communal bin. The associated complaint.
Catalyst Housing Limited (202014330)
The complaint is about: The landlord’s response to the resident’s request for air conditioning during major works. The complaint handling delay.
Nottingham City Homes Registered Provider Limited (202126630)
The complaint concerns: The landlord’s handling of communal roof repairs and pests. The landlord’s response to the resident’s complaint about its customer service.
Reading Borough Council (202108870)
The complaint is about the landlord’s handling of adaptations to the property.
Ashford Borough Council (202112658)
The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.
Hyde Housing Association Limited (202115651)
This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas at the resident’s building. The landlord’s handling of the associated complaint.
Leeds City Council (202105184)
The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property.
Platform Housing Group Limited (202120865)
The complaint is about: The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords handling of the resident’s complaint through its internal complaints process.
Southern Housing Group Limited (202114639)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; response to the resident’s reports of noise caused by the building vibrating; complaint handling.
The Guinness Partnership Limited (202125458)
The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler.
Westminster City Council (202116473)
The complaint concerns: The landlord’s handling of a leak and damage to the resident’s kitchen cupboard and flooring. The landlord’s record keeping.
Cross Keys Homes Limited (202015692)
The complaint is about The landlord’s handling of the resident’s reports of noise and other anti-social behaviour from an upstairs neighbour in a previous property. The arrangements for moving and the administration of the resident’s rent account following a decant to a new property.
Thames Valley Housing Association Limited (202114238)
This complaint is about the landlord’s handling of the resident’s damaged laminate flooring in her hallway.
Network Homes Limited (202127020)
The complaint is about the landlord’s response to the resident’s request for the communal intercom camera to be repaired.
Sovereign Housing Association Limited (202122191)
The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of mould, damp and condensation from the windows of his former property.
Connect Housing Association Limited (202003899)
The complaint is about the landlord's handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London Borough of Hackney (202107142)
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also identified that the landlord’s complaints handling requires investigation.
Hammersmith and Fulham Council (202127040)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial works required. The remedial works to the resident’s bedroom from 12 November 2021 to date. The associated complaint.
Hyde Housing Association Limited (201909932)
This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour.
London & Quadrant Housing Trust (202109210)
This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and their request for an ESW1 form.
Metropolitan Thames Valley Housing (202200206)
The complaint is about the resident’s receipt of arrears letters from the landlord, regarding payments to his service charge accounts.
Hyde Housing Association Limited (202114528)
The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping.
Muir Group Housing Association Limited (202127673)
The complaint is about the landlord’s handling of the gas safety check at the resident’s property.
A2Dominion Housing Group Limited (202123950)
The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property.
Brentwood Borough Council (202122844)
The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.
Portsmouth City Council (202120896)
The complaint is about the landlord’s response to the resident’s reports about items left in a communal garden.
The Guinness Partnership Limited (202127126)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
City of Doncaster Council (202005368)
The complaint is about the landlord’s decision to ask the resident to remove or reduce the height of their fence.
Sovereign Housing Association Limited (202114767)
The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202105951)
The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling.
Your Housing Limited (202116023)
The complaint is about the landlord’s: Response to the resident’s reports of stalking and noise nuisance. Complaint handling.
Clarion Housing Association Limited (202009785)
The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has further considered the landlord’s record keeping.
Yorkshire Housing Limited (202117183)
The complaint is about: The landlord’s handling of the resident’s reports of a leak and the subsequent repairs. The landlord’s handling of the associated complaint and record keeping.
Birmingham City Council (202101431)
The complaint is about the landlord’s response to the resident’s reports of disrepair at her property.
Bromford Housing Association Limited (202014045)
The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)