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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "occupancy" × Outcome: Maladministration ×

Showing 669 of 16,595 decisions matching "occupancy"

Decisions

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23 Dec 2025 Maladministration Torus62 Limited (202512477) Case 202512477 · Managing Relations Decision Case ID 202512477 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December … 22 Dec 2025 Maladministration Clarion Housing Association Limited (202429364) Case 202429364 · Managing Relations Decision Case ID 202429364 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 22 Dec 2025 Maladministration Golding Homes Limited (202434945) Case 202434945 · Managing Relations Decision Case ID 202434945 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 22 December … 22 Dec 2025 Maladministration Hyde Housing Association Limited (202409621) Case 202409621 · Managing Relations Decision Case ID 202409621 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Maladministration Jigsaw Homes Group Limited (202336274) Case 202336274 · Managing Relations Decision Case ID 202336274 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Maladministration London Borough of Croydon (202514330) Case 202514330 · Information and data management Decision Case ID 202514330 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 Maladministration London Borough of Tower Hamlets (202435197) Case 202435197 · Managing Relations Decision Case ID 202435197 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 22 Dec 2025 Maladministration London & Quadrant Housing Trust (202519148) Case 202519148 · Managing Relations Decision Case ID 202519148 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 22 Dec 2025 Maladministration Octavia Housing (202512700) Case 202512700 · Managing Relations Decision Case ID 202512700 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 22 Dec 2025 Maladministration Stonewater Limited (202321946) Case 202321946 · Responsive repairs/activity Decision Case ID 202321946 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 19 Dec 2025 Maladministration Clarion Housing Association Limited (202425587) Case 202425587 · Managing Relations Decision Case ID 202425587 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Maladministration Gateshead Metropolitan Borough Council (202446983) Case 202446983 · Managing Relations Decision Case ID 202446983 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration Haringey London Borough Council (202440244) Case 202440244 · Local Authority / ALMO or TMO Decision Case ID 202440244 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration Home Group Limited (202505885) Case 202505885 · Health and Safety (inc. building safety) Decision Case ID 202505885 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration Leicester City Council (202401431) Case 202401431 · Responsive repairs/activity Decision Case ID 202401431 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Dec 2025 Maladministration London Borough of Camden Council (202442504) Case 202442504 · Managing Relations Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Dec 2025 Maladministration London Borough of Redbridge (202515220) Case 202515220 · ASB/Abuse/Nuisance Decision Case ID 202515220 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration London Borough of Tower Hamlets (202423465) Case 202423465 · Managing Relations Decision Case ID 202423465 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202446230) Case 202446230 · Managing Relations Decision Case ID 202446230 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202509263) Case 202509263 · Managing Relations Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202511036) Case 202511036 · Managing Relations Decision Case ID 202511036 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Maladministration Muir Group Housing Association Limited (202318586) Case 202318586 · Managing Relations Decision Case ID 202318586 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold … 19 Dec 2025 Maladministration North West Leicestershire District Council (202415395) Case 202415395 · Local Authority / ALMO or TMO Decision Case ID 202415395 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or … 19 Dec 2025 Maladministration One Housing Group Limited (202400318) Case 202400318 · Managing Relations Decision Case ID 202400318 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Dec 2025 Maladministration Royal Borough Of Greenwich (202344666) Case 202344666 · Local Authority / ALMO or TMO Decision Case ID 202344666 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration Sandwell Metropolitan Borough Council (202345539) Case 202345539 · Local Authority / ALMO or TMO Decision Case ID 202345539 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 18 Dec 2025 Maladministration Arun District Council (202344745) Case 202344745 · Managing Relations Decision Case ID 202344745 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration Birmingham City Council (202515575) Case 202515575 · Local Authority / ALMO or TMO Decision Case ID 202515575 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration Leeds City Council (202328285) Case 202328285 · Local Authority / ALMO or TMO Decision Case ID 202328285 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration London Borough of Tower Hamlets (202431306) Case 202431306 · Local Authority / ALMO or TMO Decision Case ID 202431306 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 18 Dec 2025 Maladministration Midland Heart Limited (202338232) Case 202338232 · Managing Relations Decision Case ID 202338232 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Dec 2025 Maladministration Origin Housing Limited (202419576) Case 202419576 · Health and Safety (inc. building safety) Decision Case ID 202419576 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 … 18 Dec 2025 Maladministration Peabody Trust (202325938) Case 202325938 · Financial Decision Case ID 202325938 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 … 18 Dec 2025 Maladministration Peabody Trust (202437141) Case 202437141 · Managing Relations Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Maladministration Southend on Sea City Council (202503824) Case 202503824 · Managing Relations Decision Case ID 202503824 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 18 Dec 2025 Maladministration The Riverside Group Limited (202344594) Case 202344594 · Managing Relations Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Maladministration Uttlesford District Council (202431683) Case 202431683 · ASB/Abuse/Nuisance Decision Case ID 202431683 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration Wigan Council (202418814) Case 202418814 · Local Authority / ALMO or TMO Decision Case ID 202418814 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 18 Dec 2025 Maladministration Your Housing Group Limited (202342002) Case 202342002 · Managing Relations Decision Case ID 202342002 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Acis Group Limited (202330057) Case 202330057 · Managing Relations Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Maladministration Amplius Living (202329768) Case 202329768 · ASB/Abuse/Nuisance Decision Case ID 202329768 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 December … 17 Dec 2025 Maladministration Clarion Housing Association Limited (202338846) Case 202338846 · Estate Management Decision Case ID 202338846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Haringey London Borough Council (202515257) Case 202515257 · Local Authority / ALMO or TMO Decision Case ID 202515257 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 17 Dec 2025 Maladministration Ipswich Borough Council (202325687) Case 202325687 · Local Authority / ALMO or TMO Decision Case ID 202325687 Decision type Investigation Landlord Ipswich Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Dec 2025 Maladministration Leeds City Council (202516072) Case 202516072 · Local Authority / ALMO or TMO Decision Case ID 202516072 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Dec 2025 Maladministration London Borough of Enfield (202412571) Case 202412571 · Managing Relations Decision Case ID 202412571 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 17 Dec 2025 Maladministration London Borough of Lambeth (202508037) Case 202508037 · Managing Relations Decision Case ID 202508037 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Dec 2025 Maladministration London & Quadrant Housing Trust (202427871) Case 202427871 · Managing Relations Decision Case ID 202427871 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leasehold Date … 17 Dec 2025 Maladministration New World Housing Association Limited (202514150) Case 202514150 · Managing Relations Decision Case ID 202514150 Decision type Investigation Landlord New World Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 17 Dec 2025 Maladministration North Northamptonshire Council (202418127) Case 202418127 · Managing Relations Decision Case ID 202418127 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy …