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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Maladministration ×

Showing 1,143 of 16,595 decisions matching "london"

Decisions

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25 Sep 2025 Maladministration London Borough of Lambeth (202449187) Case 202449187 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak … 24 Sep 2025 Maladministration Haringey London Borough Council (202224687) Case 202224687 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint. 24 Sep 2025 Maladministration London Borough of Havering Council (202328972) Case 202328972 · Local Authority / ALMO or TMO REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and … 24 Sep 2025 Maladministration London Borough of Lewisham (202408476) Case 202408476 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the … 23 Sep 2025 Maladministration London Borough of Camden Council (202347174) Case 202347174 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s … 23 Sep 2025 Maladministration London Borough of Camden Council (202452256) Case 202452256 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint … 23 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202449861) Case 202449861 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and associated repairs. Complaint handling. 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202340986) Case 202340986 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation … 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202401288) Case 202401288 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti social behaviour (ASB). We … 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202406860) Case 202406860 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 22 Sep 2025 Maladministration London Borough of Hackney (202449791) Case 202449791 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the bathroom skylight. Associated complaint. 22 Sep 2025 Maladministration London & Quadrant Housing Trust (202405373) Case 202405373 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint. 22 Sep 2025 Maladministration London & Quadrant Housing Trust (202421083) Case 202421083 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has … 19 Sep 2025 Maladministration London Borough of Camden Council (202412754) Case 202412754 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the … 19 Sep 2025 Maladministration London Borough of Ealing (202431561) Case 202431561 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation following a roof leak. 19 Sep 2025 Maladministration London Borough of Hillingdon (202452711) Case 202452711 · Managing Relations The complaint is about the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint. 19 Sep 2025 Maladministration London & Quadrant Housing Trust (202347855) Case 202347855 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. … 18 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202405556) Case 202405556 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property. 18 Sep 2025 Maladministration London & Quadrant Housing Trust (202403569) Case 202403569 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023. 17 Sep 2025 Maladministration London & Quadrant Housing Trust (202405211) Case 202405211 · Managing Relations The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. … 17 Sep 2025 Maladministration London & Quadrant Housing Trust (202430917) Case 202430917 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of balcony repairs. 15 Sep 2025 Maladministration London Borough of Hackney (202444098) Case 202444098 · Managing Relations The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low … 12 Sep 2025 Maladministration London Borough of Camden Council (202446702) Case 202446702 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint. 12 Sep 2025 Maladministration London Borough of Hounslow (202339645) Case 202339645 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports … 11 Sep 2025 Maladministration London Borough of Newham (202218560) Case 202218560 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting … 10 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202335312) Case 202335312 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling. 10 Sep 2025 Maladministration London Borough of Lambeth (202338811) Case 202338811 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint. 10 Sep 2025 Maladministration London & Quadrant Housing Trust (202431128) Case 202431128 · Managing Relations The complaint is about the landlord’s: Handling of a leak and the condition of the bathroom. Handling of repairs. The … 9 Sep 2025 Maladministration London & Quadrant Housing Trust (202322362) Case 202322362 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The … 5 Sep 2025 Maladministration Haringey London Borough Council (202319401) Case 202319401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to … 5 Sep 2025 Maladministration London Borough of Camden Council (202501426) Case 202501426 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also … 5 Sep 2025 Maladministration London Borough of Lambeth (202422218) Case 202422218 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also … 5 Sep 2025 Maladministration London Borough of Lambeth (202430174) Case 202430174 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated complaint. 5 Sep 2025 Maladministration London & Quadrant Housing Trust (202344079) Case 202344079 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows … 4 Sep 2025 Maladministration London & Quadrant Housing Trust (202413622) Case 202413622 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated … 3 Sep 2025 Maladministration London & Quadrant Housing Trust (202405907) Case 202405907 · Managing Relations The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling. 2 Sep 2025 Maladministration London & Quadrant Housing Trust (202422284) Case 202422284 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of a boiler repair. 1 Sep 2025 Maladministration London & Quadrant Housing Trust (202334938) Case 202334938 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to … 30 Aug 2025 Maladministration London & Quadrant Housing Trust (202342278) Case 202342278 · Managing Relations The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also … 30 Aug 2025 Maladministration London & Quadrant Housing Trust (202451127) Case 202451127 · Responsive repairs/activity The complaint is about the landlord’s handling of the repair to the drainage system. 29 Aug 2025 Maladministration London Borough of Brent (202436365) Case 202436365 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. 29 Aug 2025 Maladministration London Borough of Hackney (202342556) Case 202342556 · Responsive repairs/activity The complaint is about the landlord's handling of electrical repairs following a leak. 29 Aug 2025 Maladministration London Borough of Hackney (202449374) Case 202449374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs. 29 Aug 2025 Maladministration London Borough of Lewisham (202411470) Case 202411470 · Local Authority / ALMO or TMO The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould … 28 Aug 2025 Maladministration London Borough of Ealing (202427554) Case 202427554 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have … 28 Aug 2025 Maladministration London Borough of Enfield (202338681) Case 202338681 · Managing Relations The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of … 28 Aug 2025 Maladministration London Borough of Hackney (202449252) Case 202449252 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould. 28 Aug 2025 Maladministration London Borough of Islington (202346285) Case 202346285 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould. 27 Aug 2025 Maladministration London Borough of Wandsworth (202450375) Case 202450375 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 26 Aug 2025 Maladministration London Borough of Harrow (202417193) Case 202417193 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: