Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202423708 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a flat. The resident made […]
Decision Case ID 202434895 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2-bedroom house with her son. She […]
Decision Case ID 202416104 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in the property which is a ground floor […]
Decision Case ID 202511221 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 12 December 2025 Background The resident lives in a basement studio flat, located within […]
Decision Case ID 202420680 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident lives in a first floor, […]
Decision Case ID 202424659 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives with her 2 children. She was concerned about mould […]
Decision Case ID 202319444 Decision type Investigation Landlord B3 Living Limited Landlord type Housing Association Occupancy Shared Ownership Date 11 December 2025 Background The resident lives in a 2-bed ground floor flat, with […]
Decision Case ID 202420000 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives in a 3 bedroom semi–detached house. There were […]
Decision Case ID 202409175 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 December 2025 Background The resident lives in an end terrace house. She has physical and […]
Decision Case ID 202423673 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 December 2025 Background The resident lives in a one-bedroom flat with […]
Decision Case ID 202413110 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with a joint tenant and her daughter. […]
Decision Case ID 202511313 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with her child in the ground […]
Decision Case ID 202449924 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with 2 adult children and a grandchild. She reported […]
Decision Case ID 202447122 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives with her daughter in a ground floor […]
Decision Case ID 202450616 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives in a 1-bedroom ground floor flat in […]
Decision Case ID 202344973 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives with her 10 year old child in a 2 […]
Decision Case ID 202339250 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a house. At the time of her complaint, […]
Decision Case ID 202336125 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 8 December 2025 Background The resident lives with her father and […]
Decision Case ID 202405216 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a 2-bed […]
Decision Case ID 202445455 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 December 2025 Background The resident lives in a flat […]
Decision Case ID 202335827 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 5 December 2025 Background The resident lives in a fourth floor flat. The landlord is not the […]
Decision Case ID 202325237 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom flat in […]
Decision Case ID 202331487 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 December 2025 Background The resident lives in a flat. She […]
Decision Case ID 202334552 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives in a development consisting of 2 blocks of […]
Decision Case ID 202336482 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 03 December 2025 Background The resident lives in a one bed flat. Due to his vulnerabilities, […]
Decision Case ID 202504624 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives with her husband who has various medical conditions which […]
Decision Case ID 202424769 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident lives in a 2 bedroom […]
Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat. She lives […]
Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom property. He has been reporting […]
Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a new build property. He raised a […]
Decision Case ID 202340773 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 The resident lives in a 2-bedroom terraced house. She […]
Decision Case ID 202404424 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 2 children. […]
Decision Case ID 202513635 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom, third-floor flat with […]
Decision Case ID 202430466 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in the property […]
Decision Case ID 202345791 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 4 children who are either neurodivergent or […]
Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s property is a bungalow, where she lives alone. […]
Decision Case ID 202444308 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat with […]
Decision Case ID 202412843 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid terraced house. The tenancy was […]
Decision Case ID 202414476 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a first-floor studio apartment owned by the landlord. […]
Decision Case ID 202422153 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a first-floor flat in […]
Decision Case ID 202509637 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a flat in a communal building. He […]
Decision Case ID 202424933 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 2-bed maisonette with her son. She […]
Decision Case ID 202442254 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 2-bedroom flat with her 2 children. […]
Decision Case ID 202509424 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a […]
Decision Case ID 202401622 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in the property […]
Decision Case ID 202334423 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a ground-floor […]
Decision Case ID 202440702 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives with her 5 young children and she is […]
Decision Case ID 202442607 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a […]
Decision Case ID 202338335 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a house which had previously been inspected […]
Decision Case ID 202502260 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 3-bedroom house with her 2 children. […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |