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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Maladministration ×

Showing 994 of 16,595 decisions matching "borough"

Decisions

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13 Aug 2025 Maladministration London Borough of Lambeth (202334778) Case 202334778 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of … 12 Aug 2025 Maladministration Oadby and Wigston Borough Council (202419658) Case 202419658 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to … 11 Aug 2025 Maladministration Kirklees Metropolitan Borough Council (202302163) Case 202302163 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 8 Aug 2025 Maladministration Basildon Borough Council (202313913) Case 202313913 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s … 8 Aug 2025 Maladministration Charnwood Borough Council (202446541) Case 202446541 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. 8 Aug 2025 Maladministration London Borough of Croydon (202417068) Case 202417068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: bathroom, cloakroom and kitchen repairs. external door repairs. radiator repairs. roof repairs. … 8 Aug 2025 Maladministration London Borough of Hackney (202345272) Case 202345272 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Antisocial Behaviour (ASB) reports. Complaint. 8 Aug 2025 Maladministration London Borough of Hackney (202431407) Case 202431407 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s ongoing reports of antisocial behaviour (ASB) and noise. The resident’s … 8 Aug 2025 Maladministration London Borough of Lewisham (202439765) Case 202439765 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A blocked toilet which caused a back surge of wastewater, and damage … 7 Aug 2025 Maladministration London Borough of Barnet (202437374) Case 202437374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the … 6 Aug 2025 Maladministration London Borough of Hounslow (202433962) Case 202433962 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s … 5 Aug 2025 Maladministration London Borough of Ealing (202430100) Case 202430100 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also … 4 Aug 2025 Maladministration London Borough of Tower Hamlets (202447645) Case 202447645 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling. 31 Jul 2025 Maladministration Haringey London Borough Council (202329921) Case 202329921 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint. 31 Jul 2025 Maladministration Kirklees Metropolitan Borough Council (202346122) Case 202346122 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour. 31 Jul 2025 Maladministration London Borough of Camden Council (202339530) Case 202339530 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We … 31 Jul 2025 Maladministration London Borough of Ealing (202411436) Case 202411436 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The … 31 Jul 2025 Maladministration London Borough of Hackney (202404439) Case 202404439 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour. 31 Jul 2025 Maladministration London Borough of Islington (202333147) Case 202333147 · Information and data management The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the … 31 Jul 2025 Maladministration London Borough of Islington (202443984) Case 202443984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 31 Jul 2025 Maladministration London Borough of Lambeth (202438332) Case 202438332 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered … 31 Jul 2025 Maladministration London Borough of Lewisham (202416712) Case 202416712 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The … 31 Jul 2025 Maladministration London Borough of Sutton (202342463) Case 202342463 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and … 31 Jul 2025 Maladministration London Borough of Waltham Forest (202421867) Case 202421867 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method … 30 Jul 2025 Maladministration Haringey London Borough Council (202442926) Case 202442926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a … 30 Jul 2025 Maladministration London Borough of Camden Council (202419803) Case 202419803 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into … 30 Jul 2025 Maladministration London Borough of Camden Council (202430722) Case 202430722 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: A bathroom window repair. The associated complaint. 30 Jul 2025 Maladministration London Borough of Hounslow (202315608) Case 202315608 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV … 30 Jul 2025 Maladministration London Borough of Lewisham (202415441) Case 202415441 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint. 30 Jul 2025 Maladministration London Borough of Lewisham (202424526) Case 202424526 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint. 29 Jul 2025 Maladministration Rochdale Boroughwide Housing Limited (202431813) Case 202431813 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the garden and external doors. 28 Jul 2025 Maladministration London Borough of Lambeth (202419540) Case 202419540 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in. 26 Jul 2025 Maladministration Royal Borough Of Greenwich (202436772) Case 202436772 · Local Authority / ALMO or TMO REPORT COMPLAINT 202436772 Royal Borough Of Greenwich 26 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Jul 2025 Maladministration London Borough of Enfield (202331405) Case 202331405 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and request to be rehoused. 25 Jul 2025 Maladministration London Borough of Hackney (202333402) Case 202333402 · Local Authority / ALMO or TMO The residents’ complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) made against them. The Ombudsman has … 25 Jul 2025 Maladministration London Borough of Lambeth (202442249) Case 202442249 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould … 24 Jul 2025 Maladministration London Borough of Hackney (202427913) Case 202427913 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Window repairs. Banister repair. Reports of damp and mould. We … 24 Jul 2025 Maladministration London Borough of Hackney (202444538) Case 202444538 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 23 Jul 2025 Maladministration London Borough of Lambeth (202438366) Case 202438366 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould and the associated repair. 23 Jul 2025 Maladministration Sandwell Metropolitan Borough Council (202440270) Case 202440270 · Local Authority / ALMO or TMO The complaint is about: 22 Jul 2025 Maladministration London Borough of Hammersmith and Fulham (202438884) Case 202438884 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 22 Jul 2025 Maladministration London Borough of Islington (202332777) Case 202332777 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos. 22 Jul 2025 Maladministration Sandwell Metropolitan Borough Council (202436360) Case 202436360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB). 21 Jul 2025 Maladministration London Borough of Barnet (202410299) Case 202410299 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to repairs to the balcony door. 17 Jul 2025 Maladministration London Borough of Hackney (202429110) Case 202429110 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour. 17 Jul 2025 Maladministration Royal Borough of Kensington and Chelsea (202416374) Case 202416374 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the installation of CCTV on the estate. 14 Jul 2025 Maladministration London Borough of Lewisham (202400587) Case 202400587 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. … 11 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202306765) Case 202306765 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. … 11 Jul 2025 Maladministration London Borough of Lewisham (202424214) Case 202424214 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 10 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202417243) Case 202417243 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint.