Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202405951 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 March 2026 Background The resident raised a complaint on 19 March 2024 as […]
Decision Case ID 202522150 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 26 March 2026 Background The resident applied to make internal alterations in his flat […]
Decision Case ID 202338412 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy Date 26 March 2026 Background The resident complained to the landlord about prolonged […]
Decision Case ID 202345805 Decision type Investigation Landlord Nottingham Community Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident has physical and mental health conditions. […]
Decision Case ID 202347611 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lived in a ground floor flat and reported […]
Decision Case ID 202337916 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 March 2026 Background The resident reported damp and mould in […]
Decision Case ID 202520130 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident uses a machine at night to help him breathe. He complained […]
Decision Case ID 202410370 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 March 2026 Background The resident lives in a block of flats with […]
Decision Case ID 202344563 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The property is a 2-bedroom flat. There is a […]
Decision Case ID 202442511 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 March 2026 Background The resident lives at the property with her 2 […]
Decision Case ID 202307644 Decision type Investigation Landlord The Pioneer Housing and Community Group Limited Landlord type Housing Association Occupancy Leaseholder Date 26 March 2026 Background The resident moved into the property on […]
Decision Case ID 202408309 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident reported various concerns about her property when she […]
Decision Case ID 202402252 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 26 March 2026 Background The resident reported that the external stairs at the rear of […]
Decision Case ID 202413166 Decision type Investigation Landlord Wealden District Council Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 26 March 2026 Background The resident pays a variable service […]
Decision Case ID 202315824 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives in a ground-floor flat in a communal […]
Decision Case ID 202347459 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 March 2026 Background The resident has […]
Decision Case ID 202518457 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 25 March 2026 Background The resident said issues with access […]
Decision Case ID 202323790 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives in fourth-floor flat with his wife and 2 […]
Decision Case ID 202528828 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident reported damp and mould in her […]
Decision Case ID 202533132 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident complained to the landlord about delays completing repairs to address […]
Decision Case ID 202404351 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 March 2026 Background The resident lives in a one‑bedroom […]
Decision Case ID 202529422 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 March 2026 Background The resident lives in a one-bedroom […]
Decision Case ID 202408530 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 March 2026 Background The resident reported that his kitchen […]
Decision Case ID 202342551 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident reported a leaking, cracked toilet on 19 […]
Decision Case ID 202512085 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident moved into the property in August 2024 following […]
Decision Case ID 202420249 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 March 2026 Background 1. The property is on the […]
Decision Case ID 202307397 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 March 2026 Background The resident has experienced […]
Decision Case ID 202529343 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 23 March 2026 Background The resident lives in a flat within a […]
Decision Case ID 202310768 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured tenancy Date 23 March 2026 Background The resident has mobility and mental health difficulties and lives in […]
Decision Case ID 202405902 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background In January 2023 the resident’s property was affected by a leak from the […]
Decision Case ID 202402818 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident moved into the new build property in September 2022. […]
Decision Case ID 202505399 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 May 2026 Background The resident lives on the 13th […]
Decision Case ID 202347001 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident lives in a house with her son who was […]
Decision Case ID 202342221 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident reported a leaking radiator. He wanted to be […]
Decision Case ID 202407397 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident lives in a ground floor flat with […]
Decision Case ID 202343642 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident raised concerns about repairs to […]
Decision Case ID 202424830 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 20 March 2026 Background After a repair on 18 March 2024 the resident […]
Decision Case ID 202519737 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident has lived in the […]
Decision Case ID 202442128 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 20 March 2026 Background The resident is disabled and has multiple health issues. The […]
Decision Case ID 202405383 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident reported cold conditions caused by inadequate heating since 2022. […]
Decision Case ID 202516715 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 20 March 2026 Background The leaseholder rents the property to a tenant who lives there. The […]
Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives at the property with […]
Decision Case ID 202308494 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 March 2026 Background The resident complained about the landlord’s handling of damp and […]
Decision Case ID 202304992 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident queried her service charges, after receiving a letter […]
Decision Case ID 202343421 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident has been a tenant […]
Decision Case ID 202526104 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background During July 2024 the resident contacted […]
Decision Case ID 202529139 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 19 March 2026 Background The resident reported antisocial behaviour (ASB) to her landlord from […]
Decision Case ID 202416319 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 March 2026 Background The resident reported a leak from the rainwater pipe causing water to […]
Decision Case ID 202426090 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 March 2026 Background The resident queried his service charges on 19 December […]
Decision Case ID 202340670 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident reported her neighbours had family members staying with […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |