Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202431947 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in a house. In April 2024, […]
Decision Case ID 202445227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has lived in the property since September […]
Decision Case ID 202513531 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has an assured tenancy of the property […]
Decision Case ID 202519929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives with her daughter. She complained to […]
Decision Case ID 202440779 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 29 January 2026 Background The resident reported a roof leak to the landlord on 2 November […]
Decision Case ID 202516303 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has an assured tenancy and has held this since […]
Decision Case ID 202419414 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 January 2026 Background The resident has lived in the property since June […]
Decision Case ID 202500373 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a bungalow. […]
Decision Case ID 202338105 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 3 […]
Decision Case ID 202301345 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident instructed a legal advocate to initiate a […]
Decision Case ID 202437125 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident was offered a property from the landlord’s […]
Decision Case ID 202440409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident complained about the landlord’s failure to provide […]
Decision Case ID 202448645 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a maisonette. She reported leaks […]
Decision Case ID 202441711 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident is elderly and lives with another elderly person in […]
Decision Case ID 202452065 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The property is a 3-bedroom house. The landlord knows the resident runs […]
Decision Case ID 202411374 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 January 2026 Background 1. The resident has been an assured tenant, following […]
Decision Case ID 202330774 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident tenancy began in February 2023, and he lives in a […]
Decision Case ID 202513424 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a mid-terraced property with her 2 young […]
Decision Case ID 202507914 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 1-bedroom flat in a communal […]
Decision Case ID 202400609 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a terraced property with her 2 children. She […]
Decision Case ID 202502555 and 202527107 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a 2-bedroom second floor flat […]
Decision Case ID 202508707 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident reported long‑term rainwater exposure had saturated brickwork over many […]
Decision Case ID 202518972 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident reported ASB due to the misuse of […]
Decision Case ID 202421161 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident reported experiencing problems with her rear patio door to the […]
Decision Case ID 202513245 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a flat with their young child. At the […]
Decision Case ID 202432226 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in the property with her 2 young […]
Decision Case ID 202346198 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident reported a leak in May and again in […]
Decision Case ID 202515797 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in a 1-bedroom, ground floor flat and […]
Decision Case ID 202419938 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background On 22 March 2023 the resident raised concerns about the […]
Decision Case ID 202515774 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives with her adult daughter in a 2-bed disabled-adapted bungalow. […]
Decision Case ID 202438469 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in a 1-bedroom flat, located within a supported […]
Decision Case ID 202507884 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident complained about the landlord’s handling of reports […]
Decision Case ID 202422829 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident asked the landlord whether it knew their neighbour […]
Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a maisonette with her child, who […]
Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a 2 bedroom house with her […]
Decision Case ID 202500555 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a flat with her adult […]
Decision Case ID 202402870 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a house. The resident has multiple […]
Decision Case ID 202445986 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident and her husband are joint tenants of the landlord and […]
Decision Case ID 202400801 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The resident has lived in his flat since June 1985. […]
Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 2-bedroom house. He has complained about […]
Decision Case ID 202423694 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The property is a flat within a block. The resident has […]
Decision Case ID 202507528 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 January 2026 Background The resident lives in the property with her child and […]
Decision Case ID 202514341 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The resident lives in a 1-bedroom flat. She has mental […]
Decision Case ID 202518527 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The resident lives with his wife in a 1-bedroom semi-detached bungalow. Both […]
Decision Case ID 202341615 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The property is a 2-bedroom first-floor maisonette with a shared roof and […]
Decision Case ID 202528173 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident has lived in her property since 2004. […]
Decision Case ID 202425823 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 14 January 2026 Background The resident reported leaks that caused damp, mould, and pest problems in […]
Decision Case ID 202323038 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives in a maisonette. She said she had experienced […]
Decision Case ID 202450796 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2025 Background The resident lives with her 4 children. She complained that the landlord […]
Decision Case ID 202451578 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 January 2026 Background On 8 January 2025 the landlord’s contractor completed an annual […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |