Hammersmith and Fulham Council (202317776)
The complaint is about the landlord’s handling of fencing repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hexagon Housing Association Limited (202318042)
The complaint is about the condition of the property at the start of the tenancy and the landlord’s handling of subsequent repairs. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Lambeth Council (202302113)
The complaint is about the landlord’s handling of: Annual gas safety check appointments. The associated complaint.
Lambeth Council (202340018)
The complaint is about the landlord’s handling of: Damp and mould. Boiler repairs. The Ombudsman has also considered the landlord’s record keeping and complaint handling.
Lambeth Council (202400611)
The complaint is about the landlord’s handling of: Leaks to the resident’s property. Damp and mould. Damage to the resident’s property. A lack of heating and hot water to the resident’s property. The complaint. The Ombudsman has also investigated the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202311830)
The resident’s complaint is about the landlord’s handling of repairs to the window seals. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202317035)
The complaint is about the landlord's handling of the resident’s reports about antisocial behaviour. The landlord’s complaints handling has also been investigated.
Metropolitan Thames Valley Housing (MTV) (202226242)
The complaint is about the landlord’s handling of: Repairs to a structural wall of the property. The associated formal complaint.
Places for People Group Limited (202348597)
The complaint is about the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for a full kitchen replacement. The resident’s reports about repairs to the windows in the property, including his request for all windows to be replaced. The landlord’s complaint handling has also …
A2Dominion Housing Group Limited (202234916)
The complaint is about the landlord’s handling of the resident’s request for further information about its 2021/2022 service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Adur District Council (202302149)
The complaint is about the landlord’s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
East Riding of Yorkshire Council (202320791)
This complaint is about how the landlord handled the resident’s: Request for a transfer to another property in the block when it became available. Reports of antisocial behaviour (ASB) by a neighbour. This investigation has also considered the landlord’s handling of the associated complaint.
Lambeth Council (202401763)
This complaint is about the landlord’s response to the resident’s reports of: Structural issues with the staircase due to damp and crumbling walls. Cracks to the hallway ceiling.
London & Quadrant Housing Trust (L&Q) (202201163)
The complaint is about the landlord’s handling of a fence repair or replacement. The Ombudsman has also considered the landlord’s complaint handling.
Longhurst Group Limited (202313632)
The complaint is about the landlord's handling of: Communal repairs. The communal cleaning. The resident’s associated complaint.
Metropolitan Thames Valley Housing (MTV) (202312684)
The complaint is about the landlord’s handling of the resident’s: Request for information regarding her service charge. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202322349)
The complaint is about the landlord’s response to the resident’s: Reports of a leak in the loft, and damp and mould. Associated complaint.
One Housing Group Limited (202320330)
The complaint is about the landlord’s communication regarding obtaining an energy performance certificate and its process for installing solar panels. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202324322)
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with the drainage at the property. Associated complaint.
South Tyneside Council (202312194)
The complaint is about the landlord's response to the resident’s reports of faulty windows and her request to have all the windows in the property replaced.
Sovereign Network Homes (Former Network Homes) (202306041)
The complaint is about the landlord’s response to the resident’s reports of long-standing issues with his adapted shower room, and subsequent compensation offered. The Ombudsman has also considered the landlord’s complaint handling.
Waltham Forest Council (202414662)
The complaint is about the landlord’s handling of the resident’s concerns regarding the conduct of a member of its staff.
Hyde Housing Association Limited (202232032)
The complaint is about the landlord’s handling of boiler repairs.
Hyde Housing Association Limited (202308650)
The complaint is about the landlord’s handling of the resident's concerns with the boiler and its subsequent offer of compensation.
London & Quadrant Housing Trust (L&Q) (202310872)
This complaint is about the landlord’s response to the resident’s reports of heating issues. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202307328)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the intercom system. The associated complaint.
Places for People Group Limited (202337962)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at the property. The resident’s reports of her property being underheated. The landlord’s complaint handling has also been investigated.
Reading Borough Council (202323849)
The complaint is about the landlord’s handling of: Repairs. The resident’s reports of damp and mould. The resident’s reports of a pest infestation. The resident’s complaint.
Retirement Lease Housing Association (202301232)
The complaint is about the landlord’s response to the resident’s concerns about the information it provided regarding the service charges. This Service has also considered the landlord’s handling of the complaint.
Shian Housing Association Limited (202310376)
The complaint is about the landlord’s handling of the resident’s request to repair her central heating system. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
South Tyneside Council (202405769)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs.
Southwark Council (202309545)
The complaint is about: The landlord’s handling of the resident’s reports of noise transfer from the cold-water tank room. The landlord’s handling of the resident’s complaint.
Waltham Forest Council (202230072)
The complaint is about the landlord’s handling of the resident’s report that the locks on her pram shed were changed and personal items removed. The Ombudsman has also considered the landlord’s complaint handling.
Accent Housing Limited (202305751)
The complaint is about the landlord’s handling of repairs to the windows and doors in the resident’s property. The Ombudsman has also considered the associated complaint handling.
Newcastle City Council (202305992)
The complaint is about the landlord’s handling of repairs caused by possible subsidence.
Plymouth Community Homes Limited (202336249)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s request for compensation and the removal of her damaged possessions. The landlord’s handling of the resident’s complaint. The Ombudsman has also considered the landlord’s record keeping.
Sovereign Network Homes (202217522)
The complaint is about the landlord’s handling of: Recurring roof leaks. Replacing a velux roof window. The Ombudsman has also investigated the landlord’s handling of the resident’s associated complaints.
Sovereign Network Homes (Former Network Homes) (202304392)
The complaint is about the landlord’s handling of a leak in the property.
The Guinness Partnership Limited (202317444)
The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint.
ForHousing Limited (202308903)
The complaint is about: The landlord’s handling of the resident’s reports of a leak from the flat upstairs . The landlord’s handling of the resident's complaint.
London Borough of Hackney (202223559)
The complaint is about the landlord's handling of: Repairs to the communal lift. The resident’s associated complaint.
Metropolitan Thames Valley Housing (MTV) (202321847)
The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the intercom system. The Ombudsman has also investigated the landlord’s complaint handling.
Octavia Housing (202306380)
The complaint is about the landlord’s handling of: The resident’s reports that the communal television box needed to be relocated. The blockages to the front external drain. The associated complaint.
Ongo Homes Limited (202310362)
The complaint is about the landlord’s handling of the resident’s: Requests for tree maintenance. Gate alteration requests. Associated complaint.
Peabody Trust (202214350)
The complaint is about: The landlord’s handling of the resident’s queries about the service charge account. The landlord's complaint handling.
Places for People Group Limited (202218714)
The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202300886)
The complaint is about the landlord’s response to the resident’s request for compensation relating to repair delays, decorating, and flooring costs.
Camden Council (202307298)
The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould in the property. Damage to personal property. The complaint.
Haringey London Borough Council (202301477)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint handling has also been investigated.
Lambeth Council (202220339)
The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the subsequent damaged caused. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)