Stonewater Limited (202012420)
This is about the landlord’s: Response to the resident’s report of damp and mould in his new build home. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Aster Group Limited (202200958)
This complaint is about the landlord’s handling of the resident’s reports of defective guttering and related damp at the property. This investigation has also considered the landlord’s handling of the associated complaints.
Flagship Housing Group Limited (202004372)
The complaint is about the landlord’s handling of the following repairs at the resident’s home: Damp and mould; Roof; Doors and windows; Fencing; Drive/path.
London Borough of Ealing (202117829)
The complaint is about the landlord’s handling of: A roof leak and the associated repair works. The associated complaint.
London Borough of Hackney (202207096)
The complaint is regarding the landlord’s handling of: The resident’s reports of leaks into his property and resultant damage. A decant application. This investigation has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202217569)
The complaint is about the landlord’s handling of the resident’s complaint about excessive noise caused by works to the lift and boiler within the building.
Onward Homes Limited (202229060)
REPORT COMPLAINT 202229060 Onward Homes Limited 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Sheffield City Council (202100059)
The complaint is about the landlord’s handling of the resident’s concerns regarding: the condition of the property when let. gas safety. complaint handling.
Southway Housing Trust (Manchester) Limited (202215797)
The complaint is about the landlords handling of the resident’s: Reports of damp and mould. Associated complaint.
Camden Council (202124650)
The complaint is about the landlord’s response to the resident’s reports of: damp and mould. leaks from the property above. an overgrown tree.
GreenSquareAccord Limited (202212832)
The complaint is about the landlord’s response to the resident’s reports about requiring repair works at the property. As part of this investigation, the Ombudsman has also considered the landlord’s complaint handling. As part of this investigation, the Ombudsman has also considered the landlord’s recordkeeping.
London Borough of Barking and Dagenham (202013480)
The complaint is about the landlord’s handling of: The resident’s reports of repairs and information the landlord provided from the start of the tenancy. The associated complaint.
London Borough of Croydon (202216848)
The complaint is about: The landlord's handling of proposed actions from multi agency meeting to address reported antisocial behaviour. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202209500)
This is about how the landlord handled: A repair required to the property soil stack. The resident’s reports about the landlord’s contractor. The resident’s reports about the cleaning contractor. The associated complaint. Record keeping.
London & Quadrant Housing Trust (L&Q) (202217925)
The complaint is regarding the landlord’s: Handling of the resident’s reports of a water leak and subsequent repairs. Complaints handling.
The Industrial Dwellings Society (1885) Limited (202122493)
The complaint is about: The landlord’s handling of the resident’s anti-social behaviour (ASB) reports. The landlord’s handling of the resident’s complaint.
London Borough of Ealing (202229501)
The complaint is about: The landlord’s handling of the resident’s reports of a water leak into the property and the maintenance of the roof. The landlord’s complaint handling.
Notting Hill Genesis (NHG) (202103364)
The complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s request for tree pruning. The resident’s reports of repairs required to a wall. The resident’s reports of antisocial behaviour (ASB). This report also looks at the landlord’s handling and management of the resident’s complaints.
Hackney Council (202234674)
The complaint is about the landlord's handling of the resident's reports regarding: Damp, mould and ongoing leaks. The resident's request to be permanently re-housed.
Lewisham Council (202002376)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB), response to the resident’s request to be moved, complaints handling.
London & Quadrant Housing Trust (L&Q) (202126692)
The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaints handling. The Ombudsman has also considered the landlord’s knowledge and information management.
Southwark Council (202213094)
The complaint is about the landlord’s handling of the resident’s repair and subsequent compensation offered by the landlord. The Ombudsman assessed the landlord’s handling of the associated complaint.
Swindon Borough Council (202125858)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Complaint handling.
Cirencester Housing Limited (202203149)
The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water systems. The Ombudsman has also considered the landlord’s complaint handling.
Croydon Churches Housing Association Limited (202126515)
REPORT COMPLAINT 202126515 Croydon Churches Housing Association Limited 23 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
LiveWest Homes Limited (202010034)
The complaint is about the landlord’s handling of: Works to damp and mould in the property. The associated formal complaint.
Notting Hill Genesis (NHG) (202127687)
The complaint is about the landlord’s: Response to the resident’s request to attend an appeal hearing with a representative. Response to the resident’s queries about a contact arrangement and request for reasonable adjustments. Complaint handling.
Optivo (now Southern Housing) (202119517)
The complaint is about the landlord’s handling of the resident’s reports of several repair issues in the property.
Peabody Trust (202106461)
The complaint is about the landlord’s handling and management of reports of antisocial behaviour, threats and nuisance including the posting of notes by a neighbour. This report also looks at the landlord’s handling of the resident’s complaints.
Yorkshire Housing Limited (202127465)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Birmingham City Council (202214804)
The complaint is about the landlord’s: handling of repairs to the roof. complaint handling and record keeping.
Islington Council (202227910)
The landlord's response to concerns about delays and quality of adaptation works carried out in the resident’s bathroom. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202221044)
This complaint is about the landlord’s: Response to the resident’s reports of a leak; Complaint handling; Record keeping.
Richmond Housing Partnership Limited (202225629)
The complaint is about: The landlord’s handling of the resident’s concerns about the lighting in communal areas around her property. The landlord’s administration of service charges. The Ombudsman has also considered the landlord’s complaint handling.
St Mungo Community Housing Association (202114501)
The complaint is about the landlord’s handling of: The resident’s rent account and its response to her request to write off rent arrears. The resident’s complaint.
Housing For Women (202101075)
The complaint is about: the landlord’s handling of repairs to the roof, and; the landlord’s handling of the associated complaint.
Islington Council (202220598)
The complaint is about the landlord’s response to the resident’s reports of reoccurring damp and mould at the resident’s property.
Lambeth Council (202123528)
The complaint is about the landlord’s: Handling of repairs and the resident’s reports of damp. Complaints handling. Knowledge and information management.
A2Dominion Housing Group Limited (202216315)
The complaint is about the landlord's handling of reports of a leak affecting the property. The Ombudsman has decided to consider the landlord's complaint handling as part of this investigation.
Clarion Housing Association Limited (202202489)
The complaint is about the landlord’s: Response to the resident’s concerns about the safety of the communal staircase; Handling of repairs to the roof of the building; Landlord’s response to the resident’s reports of damage to the ceilings in her property; Recordkeeping and information management; Complaint management.
Deptford Housing Co-operative Limited (202015524)
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of discriminatory harassment and antisocial behaviour (ASB); handling of the resident’s associated complaint.
Lambeth Council (202217945)
The complaint relates to: The landlord’s handling of repairs to the toilet. The landlord’s handling of reports of Japanese Knotweed. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202224144)
The complaint is about the landlord’s disposal of the resident’s garden furniture.
Ocean Housing Limited (202112011)
The complaint is about the landlord’s: Response to the resident’s reports concerning anti-social behaviour, harassment, and threatening behaviour. Handling of a request for a management move. Complaints handling.
Raven Housing Trust Limited (202215832)
The complaint is about the landlord’s handling of a neighbour dispute. This Service has also considered the landlord’s complaint handling.
Swan Housing Association Limited (202210236)
The complaint is about: The landlord’s handling of, and communication about, reports of outstanding repairs at the property specifically the pigeon proofing of the balcony and a broken vent in the bathroom. The landlord’s handling of the resident’s complaint.
Islington Council (202223387)
The complaint is about the landlord’s handling of a leak into the resident’s property. The Ombudsman has also considered the associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202210143)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint.
Sovereign Housing Association Limited (202209778)
The complaint is about the landlord’s handling of the resident’s concerns about communal repairs and communal cleaning. The Ombudsman has also considered the landlord’s complaint handling.
Tuntum Housing Association Limited (202119295)
The complaint is about the landlord’s handling of the resident’s: voluntary right to buy (VRTB) purchase of her property, repairs and other matters relevant to the process; associated complaints.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)