Colchester Borough Council (202119755)
The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Home Group Limited (202015188)
This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling.
Chelmer Housing Partnership Limited (202113954)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB) and noise nuisance. The complaint is also about the associated complaints handling.
Westminster City Council (202102498)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from his neighbour.
Lewes District Council (202110510)
The complaint is about the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling.
Westminster City Council (202126442)
The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property.
A2Dominion Housing Group Limited (202126092)
The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s handling of the associated complaint.
Nuneaton and Bedworth Borough Council (202104867)
This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported at the beginning of her tenancy; the related complaint.
Salix Homes Limited (202119049)
The complaint is about the landlord’s response to the resident’s request to replace the fencing at her property.
Waverley Borough Council (202119471)
The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance at the end of her tenancy.
Lambeth Council (202105690)
REPORT COMPLAINT 202105690 Lambeth Council 1 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Barking and Dagenham Council (202005996)
The complaint concerns the landlord’s handling of: The resident’s reports of carbon monoxide poisoning due to a faulty boiler and request to be transferred to another property due to safety concerns. The related complaint.
Basildon Borough Council (202107854)
The complaint is about the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter leaks and holes related to a rat infestation. The Ombudsman has also considered the landlord’s complaint handling.
Dudley Metropolitan Borough Council (202005287)
The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a boundary dispute with a neighbour.
Hyde Housing Association Limited (202103910)
This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the related complaint.
Trafford Housing Trust Limited (202100386)
This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s response to the resident’s requests for reasonable adjustments whilst waiting for Disabled Facilities Grant (DFG) funded adaptations to be carried out by the Council. The landlord’s response to the resident’s …
A2Dominion Housing Group Limited (202110737)
The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling.
Aster Group Limited (202112898)
The complaint is about: - The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s concerns about grounds maintenance carried out on her estate. The landlord’s handling of the resident’s complaint.
Birmingham City Council (202011026)
The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the property. The related complaint.
Clarion Housing Association Limited (202114070)
The complaint is about the landlords handling of the residents reports of a moth infestation in the property.
Thames Valley Housing Association Limited (201906959)
The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response to the resident’s reports of damage caused to her property and personal belongings by contractors. The landlord’s response to the resident’s request for pest control measures. The landlord’s complaint handling.
Tower Hamlets Homes (202200036)
The complaint is about the landlord's response to the resident’s concerns about delayed repairs to the heating system.
Warwickshire Rural Housing Association Limited (202120658)
The complaint is about the landlord’s handling of the resident’s boiler repairs and its offer of compensation for this.
London Borough of Croydon (202109511)
The complaint is about the standard and quality of work carried out at the property, including to the bathroom and kitchen.
The Riverside Group Limited (202110871)
The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling of the complaint.
Torus62 Limited (202103586)
The complaint is about the landlord’s response to the resident’s: Enquiries about his service charge account. Concerns about the quality of maintenance work the landlord had completed to his building.
Hammersmith and Fulham Council (202109799)
The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed to be caused by the subsidence.
Hammersmith and Fulham Council (202115349)
The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint handling.
Haringey Council (202107523)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its handling of associated repairs.
Metropolitan Thames Valley Housing (202123112)
The complaint is about: The landlord’s handling of repairs to rectify a flood in the resident’s bathroom and its handling of follow-on works. The landlord’s handling of repairs to a leak under the resident’s bath and its handling of follow-on works.
Metropolitan Thames Valley Housing (202126465)
The complaint is about: The landlord’s handling of repairs to the resident’s letterbox. The landlord’s complaint handling.
Clarion Housing Association Limited (202105519)
This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging point.
Metropolitan Thames Valley Housing (202005143)
The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s complaints handling.
Network Homes Limited (202125240)
The complaint is about the landlord’s handling of the resident’s concerns about the condition, safety and security of her garden when she moved into her property.
Onward Homes Limited (202107346)
The complaint is about: The landlord’s response to the resident’s report of potholes in the communal carpark. The landlord’s complaint handling.
Haringey Council (202106442)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
Hammersmith and Fulham Council (202102546)
The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, the extractor, the roof leak, and mould). The landlord’s complaint handling.
Habinteg Housing Association Limited (202012489)
The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. The associated complaint.
Peabody Trust (202016218)
The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint.
Southwark Council (202118163)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in the basement below it. Complaint handling.
The Riverside Group Limited (202113445)
The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the property.
Broadland Housing Association Limited (202101362)
The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response to the resident’s reports of ASB between December 2017 and December 2019. a lack of clarity relating to the property’s boundaries. the Community Trigger review meeting, the decision that was …
Havering Council (202112977)
REPORT COMPLAINT 202112977 Havering Council 12 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Leeds City Council (202125900)
The complaint is about the landlord’s handling of the resident’s reports of damp and leaks following a repair to her roof.
A2Dominion Housing Group Limited (202111942)
The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s complaint handling.
Leeds City Council (202106197)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (201915332)
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint.
London & Quadrant Housing Trust (202114580)
The complaint is about: The landlord’s handling of the resident’s reports about overgrown trees. The landlord’s complaints handling.
Shepherds Bush Housing Association Limited (202106094)
The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. Complaints handling.
Charnwood Borough Council (202111440)
The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling of the property below. The landlord’s handling of works to …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)