Barnet Council (202006969)
The resident has complained about the landlord’s handling of repairs to the roof and about the level of compensation it has offered.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Catalyst Housing Limited (202007537)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours.
Midland Heart Limited (202013704)
The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated complaint handling.
Metropolitan Housing Trust Limited (202100327)
The complaint is about: The landlord’s response to vandalism and misuse of the resident’s allocated parking bay. The landlord’s handling of repairs and replacement of the resident’s parking bollard. The landlord’s complaints handling.
Places for People Homes Limited (201906836)
This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works.
Home Group Limited (202002972)
The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving her with no hot water. The landlord’s associated complaint handling.
Stevenage Borough Council (202013153)
The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate.
Tower Hamlets Council (202016524)
The complaint is about the landlord’s response to the resident’s reports about damage to his walls and floors.
Inquilab Housing Association Limited (202000804)
The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and mould in the bedroom. Complaint handling.
Poole Housing Partnership Ltd (202013157)
The complaint is about the landlord’s response to the resident’s enquiries about the use and allocation of the sheds on his estate.
Royal Borough of Kensington and Chelsea (202101926)
REPORT COMPLAINT 202101926 Royal Borough of Kensington and Chelsea June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
One Housing Group Limited (202004807)
The resident has complained about the time taken to investigate and resolve their reports of inadequate water pressure in their home.
Arun District Council (202010488)
This complaint is about the landlord’s response to the resident’s concerns about the repair of a bedroom ceiling that contained asbestos.
Bromford Housing Association Limited (202012170)
The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a three bedroom property; however, the resident considers that the property should be classified as a two-bedroom property.
Guinness Housing Association Limited (202004732)
The resident complained about the landlord's response to:
Jigsaw Homes Tameside (202000469)
The complaint is about the landlord’s response to the resident’s report of a repair to the floor of his property.
Shepherds Bush Housing Association Limited (202014550)
The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.
Southwark Council (202003378)
The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom.
London Borough of Enfield (201914492)
The complaint is about the landlord’s:
Metropolitan Housing Trust Limited (202011850)
The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s complaint about the issue.
Southway Housing Trust (Manchester) Limited (202015797)
The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the resident said was caused by the growth of mould in the property.
Metropolitan Housing Trust Limited (202009429)
This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the related complaint.
Cheshire Peaks & Plains Housing Trust (201910162)
The complaint is about:
Stonewater Limited (202011072)
The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the property, response to the resident’s reports of repairs required to the communal back door to the property, complaints handling.
Metropolitan Housing Trust Limited (202010666)
The complaint is about: the landlord’s handling of the resident’s request for a refund of her service charge in relation to the number of times the communal lift was not in operation; the landlord's associated handling of the complaint.
The Cambridge Housing Society Limited (202010357)
The complaint is about: The landlord’s handling of the resident’s reports of pests in her property. The landlord’s complaint handling
Birmingham City Council (202002975)
The complaint is about the landlord’s response to the resident’s request for it to redecorate, following damage caused by a leak from the roof.
MHS Homes Ltd (202002094)
The complaint is about the landlord’s response to the resident’s reports of rodents in her property.
Midland Heart Limited (202013847)
REPORT COMPLAINT 202013847 Midland Heart Limited 10 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Swindon Borough Council (202008806)
The complaint is about the landlord’s response to the resident’s reports about damage to her sofa.
Sanctuary Housing Association (202006890)
The complaint is about the landlord’s refusal to allow the resident to purchase the property.
Cognatum Estates Ltd (202012911)
The complaint refers to: The landlord’s response to the resident’s report of the vegetation being removed from the trellis that runs along the boundary of her garden. The landlord’s handling of the associated complaint.
Islington Council (202003808)
The complaint is about the landlord’s response to reports of large cracks in the walls of the property and the associated repairs.
Optivo (202009764)
REPORT COMPLAINT 202009764 Optivo 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]
Stonewater (2) Limited (202008221)
The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s complaint handling.
Thames Valley Housing Association Limited (202008787)
The complaint was about the landlord's response to the resident's:
Tower Hamlets Homes (202009013)
REPORT COMPLAINT 202009013 Tower Hamlets Homes 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Notting Hill Genesis (202002556)
The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her property.
Camden Council (202010569)
The complaint is about the landlord’s: Handling of adaptations following an occupational therapist assessment. Complaint handling.
Citizen Housing (202007884)
The complaint is about the landlord’s response to the resident’s ‘Voluntary Right To Buy’ (VRTB) application.
Guinness Housing Association Limited (202007002)
The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The landlord’s complaint handling has also been assessed in this report.
Hammersmith and Fulham Council (202009410)
The complaint is about the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated complaint.
Peabody Trust (201910038)
The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202011017)
The complaint concerns the landlord’s handling of the resident’s reports of a water leak from her kitchen waste pipe.
Thames Valley Housing Association Limited (202009548)
The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof.
Midland Heart Limited (202008032)
REPORT COMPLAINT 202008032 Midland Heart Limited 25 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Southwark Council (202011769)
The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property the landlord’s handling of the resident’s formal complaint about the matter.
Haringey Council (202010916)
The complaint concerns the level of compensation offered to the resident following her reports of upsurges in her kitchen pipes.
LiveWest Homes Limited (202006136)
The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point of contact arrangement.
Catalyst Housing Limited (202001741)
The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to a shared wall between the property and the communal corridor; Water ingress into the property and; Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)